Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 09/06/2018 à 18h56 following a purchase from 05/06/2018

Very happy with my order that arrived very quickly

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Acheteur Vérifié

Published on 09/06/2018 à 12h21 following a purchase from 04/06/2018

After placing an order on the site, I do not receive any order confirmation or tracking number. After two days, I managed to contact them by email to find out where my order was, and I was told that they no longer had the product in stock. I pointed out that it would have been better if the information had come from them before I started to worry. We reached a mutual agreement to replace the product. The person I spoke to was supposed to keep me informed about the shipment and provide me with the tracking. Nothing, I had to reach out to them again to get the information. Finally, my package was supposed to be delivered to a relay point because I could not be present, but they sent it to my home. In short, dissatisfied with the service.

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Response from HawaiiSurf Published on 09/06/2018

Hello,
This note is a bit dry,
As seen by email, we indeed had a stock issue with your trucks. Having received your order on Tuesday 05/06 along with all those from the weekend, it sometimes takes us more than 24 hours to verify stock (making sure a truck hasn't been misplaced among 56 references can take time), which is why we had not yet gotten back to you the next day, Wednesday 06/06; we did not

Acheteur Vérifié

Published on 08/06/2018 à 15h11 following a purchase from 03/06/2018

A bit scared when seeing the package that had the shape of the board, but ultimately very well packaged. Fast shipping. And information communicated in real time. Nothing to complain about.

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Acheteur Vérifié

Published on 08/06/2018 à 11h10 following a purchase from 03/06/2018

Superb shoes!

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Acheteur Vérifié

Published on 08/06/2018 à 09h54 following a purchase from 31/05/2018

Delivery on time, perfect packaging

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Acheteur Vérifié

Published on 07/06/2018 à 17h26 following a purchase from 03/06/2018

Super order, absolutely not disappointed, my boyfriend was delighted with the board and the very short delivery time!

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Acheteur Vérifié

Published on 07/06/2018 à 15h40 following a purchase from 29/05/2018

Fast delivery and impeccable condition of my order. I recommend this reliable site

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Acheteur Vérifié

Published on 07/06/2018 à 10h25 following a purchase from 03/06/2018

very fast

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Acheteur Vérifié

Published on 07/06/2018 à 00h15 following a purchase from 01/06/2018

Ordered on a Thursday evening, received Saturday morning, perfect!

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Acheteur Vérifié

Published on 06/06/2018 à 23h34 following a purchase from 02/06/2018

Intuitive site, items are classified according to relevant criteria. Item delivered very quickly.

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Acheteur Vérifié

Published on 06/06/2018 à 23h08 following a purchase from 31/05/2018

Responsive, good order tracking and very fast delivery

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Acheteur Vérifié

Published on 06/06/2018 à 21h31 following a purchase from 02/06/2018

Very good site, delivery in 4 days

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Acheteur Vérifié

Published on 06/06/2018 à 16h33 following a purchase from 29/05/2018

Product that matches the order, very fast shipping. Perfect

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Acheteur Vérifié

Published on 05/06/2018 à 21h41 following a purchase from 24/05/2018

Efficient, fast, professional with good advice

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Acheteur Vérifié

Published on 05/06/2018 à 19h34 following a purchase from 28/05/2018

Fast and compliant shipping

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Acheteur Vérifié

Published on 05/06/2018 à 12h47 following a purchase from 31/05/2018

On-time shipping, product as described, no issues. It's all good!

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Acheteur Vérifié

Published on 04/06/2018 à 09h47 following a purchase from 30/05/2018

Easy

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Acheteur Vérifié

Published on 03/06/2018 à 22h32 following a purchase from 30/05/2018

Matches the order and delivered quickly. Very good

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Acheteur Vérifié

Published on 03/06/2018 à 19h58 following a purchase from 28/05/2018

Very good site, a lot of choice and competitive prices and also advice. It's a trustworthy site and I recommend it without hesitation.

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Acheteur Vérifié

Published on 03/06/2018 à 19h22 following a purchase from 29/05/2018

Very easy to use, quick handling of the order and even faster receipt of the packages.

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Acheteur Vérifié

Published on 03/06/2018 à 18h16 following a purchase from 21/05/2018

Fast shipping

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Acheteur Vérifié

Published on 03/06/2018 à 13h22 following a purchase from 29/05/2018

Clean, I received my order shortly so it's perfect!

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Acheteur Vérifié

Published on 03/06/2018 à 10h42 following a purchase from 12/05/2018

Serious site, fast shipping and compliant items, I recommend.

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Acheteur Vérifié

Published on 02/06/2018 à 22h59 following a purchase from 29/05/2018

Perfect

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Acheteur Vérifié

Published on 02/06/2018 à 21h20 following a purchase from 26/05/2018

Always satisfied with the service and the welcome. I recommend! A big thank you to the whole team.

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Acheteur Vérifié

Published on 02/06/2018 à 18h44 following a purchase from 17/05/2018

Very fast, good advice and especially good quality

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Acheteur Vérifié

Published on 02/06/2018 à 13h48 following a purchase from 29/05/2018

Perfect, fast delivery, compliant item, unbeatable price, I recommend

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Acheteur Vérifié

Published on 02/06/2018 à 12h12 following a purchase from 29/05/2018

Very good

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Acheteur Vérifié

Published on 02/06/2018 à 08h57 following a purchase from 23/05/2018

Best price compared to all other sites. Fast delivery. Very satisfied

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Acheteur Vérifié

Published on 01/06/2018 à 22h30 following a purchase from 28/05/2018

Ultra fast! Efficient and competitive price! I recommend

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Acheteur Vérifié

Published on 01/06/2018 à 21h39 following a purchase from 28/05/2018

Package tracked and delivered on time. Correct packaging. Product matching the order. Without hesitation, I trust for a new order.

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Acheteur Vérifié

Published on 01/06/2018 à 18h18 following a purchase from 28/05/2018

Nothing to complain about, very good products, service and transport at the TOP, thanks to hawaiisurf :)

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Acheteur Vérifié

Published on 01/06/2018 à 11h26 following a purchase from 27/05/2018

Fast/compliant ... perfect HawaiSurf

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Acheteur Vérifié

Published on 01/06/2018 à 11h22 following a purchase from 28/05/2018

Product received quickly as expected. The free shipping is a very good thing. Plus, I was looking for a French site with good products.

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Acheteur Vérifié

Published on 01/06/2018 à 06h47 following a purchase from 27/05/2018

A great site with a lot of choices and especially very fast shipping, I received my order a day earlier than expected

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Acheteur Vérifié

Published on 31/05/2018 à 20h58 following a purchase from 20/05/2018

Nothing to complain about

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Acheteur Vérifié

Published on 31/05/2018 à 18h38 following a purchase from 26/05/2018

The order arrived on time and in terms of price, the competition cannot compete

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Acheteur Vérifié

Published on 31/05/2018 à 18h09 following a purchase from 27/05/2018

Order received quickly and at a good price

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Acheteur Vérifié

Published on 31/05/2018 à 15h32 following a purchase from 21/05/2018

Very good, item at a reasonable price, very very fast delivery

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Acheteur Vérifié

Published on 31/05/2018 à 09h34 following a purchase from 18/05/2018

Very professional

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