Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 17/05/2018 à 18h15 following a purchase from 12/05/2018

Very good. 1 day of preparation. Package arrived on time!

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Acheteur Vérifié

Published on 17/05/2018 à 12h59 following a purchase from 04/05/2018

As bad as in their communication, an order error, no follow-up afterwards, resulting in a package and shipping costs in the wild.

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Response from HawaiiSurf Published on 17/05/2018

Hello,
Your order was placed on May 4th and validated on May 5th, the package left the same day.
You made a return that we received on Tuesday, I have requested a refund, it will be validated by our management at the end of the week and you will be refunded on your credit card used for the transaction.
I do not see where we had a communication issue or an error.
We have respected our commitments.
Best regards

Acheteur Vérifié

Published on 17/05/2018 à 07h38 following a purchase from 12/05/2018

Order received very quickly and attractive price!! Perfect!

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Acheteur Vérifié

Published on 17/05/2018 à 00h59 following a purchase from 12/05/2018

The customer service is great and the customer is very well taken care of. Small problem with an item that was no longer in stock because the site was apparently not updated, too bad. But depending on this problem was resolved very quickly.

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Acheteur Vérifié

Published on 17/05/2018 à 00h37 following a purchase from 11/05/2018

Super good product, everything arrived well and very quickly too!

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Acheteur Vérifié

Published on 16/05/2018 à 12h05 following a purchase from 04/05/2018

Very good site, which I have known for a long time. The staff is welcoming, friendly, attentive and gives very good advice. I recommend this site with complete confidence.

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Acheteur Vérifié

Published on 15/05/2018 à 17h16 following a purchase from 10/05/2018

TOP because it renews often.

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Acheteur Vérifié

Published on 15/05/2018 à 13h21 following a purchase from 09/05/2018

Very Good

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Acheteur Vérifié

Published on 15/05/2018 à 07h15 following a purchase from 09/05/2018

Nothing to complain about. Perfect!

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Acheteur Vérifié

Published on 14/05/2018 à 21h44 following a purchase from 06/05/2018

Terrible customer follow-up. Order placed over a week ago and no news or feedback from the merchant.

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Response from HawaiiSurf Published on 16/05/2018

Hello, following the communication with my colleague, there was a request to cancel this order that was made yesterday, so if you have been debited, you will be credited back the amount, and if you have not been debited, no debit will be made. Best regards.

Acheteur Vérifié

Published on 14/05/2018 à 19h45 following a purchase from 08/05/2018

I just received it, it is perfect!

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Acheteur Vérifié

Published on 14/05/2018 à 14h52 following a purchase from 08/05/2018

Compliant and careful shipping.

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Acheteur Vérifié

Published on 14/05/2018 à 11h29 following a purchase from 29/04/2018

The delivery is fast and the tracking is very precise! I received a great Polar skate Co T-shirt, I am delighted!

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Acheteur Vérifié

Published on 12/05/2018 à 13h42 following a purchase from 08/05/2018

No notification

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Response from HawaiiSurf Published on 16/05/2018

Hello, your order was placed on May 8th and with the two public holidays that occurred, the order was shipped on May 11th. Here is the tracking number: 250494309072460862. Best regards.

Acheteur Vérifié

Published on 11/05/2018 à 14h36 following a purchase from 07/05/2018

Quality packaging. Very fast. Perfect overall

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Acheteur Vérifié

Published on 10/05/2018 à 12h36 following a purchase from 05/05/2018

Impeccable! The nice days are arriving at the same time as my board! Thank you for the fairly quick delivery despite the holidays!!

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Acheteur Vérifié

Published on 09/05/2018 à 16h46 following a purchase from 04/05/2018

Very fast, no problems

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Acheteur Vérifié

Published on 09/05/2018 à 11h13 following a purchase from 05/05/2018

Order shipped and received within the expected time. Clear tracking, nothing to complain about. Moreover, the product was in line with expectations.

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Acheteur Vérifié

Published on 08/05/2018 à 16h47 following a purchase from 04/05/2018

Very fast and careful shipping

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Acheteur Vérifié

Published on 08/05/2018 à 13h11 following a purchase from 01/05/2018

Efficient and fast!! Nothing to say!

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Acheteur Vérifié

Published on 08/05/2018 à 10h43 following a purchase from 03/05/2018

Very easy to access site and easy to find items

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Acheteur Vérifié

Published on 08/05/2018 à 08h45 following a purchase from 02/05/2018

Efficient and fast! The questions posed to customer service, through the site, were answered promptly. I recommend!

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Acheteur Vérifié

Published on 07/05/2018 à 19h47 following a purchase from 03/05/2018

Impeccable, I recommend!

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Acheteur Vérifié

Published on 07/05/2018 à 10h37 following a purchase from 02/05/2018

I have never received a package that arrived so quickly. Thank you

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Acheteur Vérifié

Published on 07/05/2018 à 09h14 following a purchase from 30/04/2018

Very fast!

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Acheteur Vérifié

Published on 06/05/2018 à 20h24 following a purchase from 02/05/2018

Fast and compliant

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Acheteur Vérifié

Published on 06/05/2018 à 12h55 following a purchase from 01/05/2018

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Acheteur Vérifié

Published on 06/05/2018 à 12h21 following a purchase from 02/05/2018

Package received very quickly, perfectly packaged, top customer service. I recommend 100%

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Acheteur Vérifié

Published on 06/05/2018 à 00h41 following a purchase from 01/05/2018

Very pleasantly surprised by the speed of delivery (24h), order tracking, seriousness, and professionalism.
Well packaged,
Very satisfied, it was perfect!
Thank you

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Acheteur Vérifié

Published on 05/05/2018 à 18h19 following a purchase from 01/05/2018

Delivery time respected, package well packaged,

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Acheteur Vérifié

Published on 04/05/2018 à 22h35 following a purchase from 25/04/2018

Super fast and compliant order

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Acheteur Vérifié

Published on 04/05/2018 à 21h45 following a purchase from 30/04/2018

Good

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Acheteur Vérifié

Published on 04/05/2018 à 17h21 following a purchase from 29/04/2018

Perfect

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Acheteur Vérifié

Published on 03/05/2018 à 21h54 following a purchase from 28/04/2018

I am very happy with my purchase. I called the seller before making my online purchase. I was very well advised. The delivery was very fast. What more can I say but thank you.

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Acheteur Vérifié

Published on 03/05/2018 à 13h28 following a purchase from 28/04/2018

Fast delivery
Pleasant and accommodating person on the phone

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Acheteur Vérifié

Published on 02/05/2018 à 23h10 following a purchase from 28/04/2018

Nothing to report, courteous and nice sellers, quality products at unbeatable prices! You can buy with your eyes closed

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Acheteur Vérifié

Published on 02/05/2018 à 22h50 following a purchase from 27/04/2018

Perfect, nothing to report!

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Acheteur Vérifié

Published on 02/05/2018 à 21h47 following a purchase from 28/04/2018

And a very good customer service!!

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Acheteur Vérifié

Published on 02/05/2018 à 15h53 following a purchase from 28/04/2018

super site

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Acheteur Vérifié

Published on 02/05/2018 à 11h17 following a purchase from 10/04/2018

A very good site. I recommend it without hesitation.

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