Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 01/05/2018 à 11h29 following a purchase from 27/04/2018

very fast

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Acheteur Vérifié

Published on 30/04/2018 à 21h35 following a purchase from 26/04/2018

Super site, super store. Super nice and very competent sellers.
In short, pure happiness

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Acheteur Vérifié

Published on 30/04/2018 à 19h14 following a purchase from 21/04/2018

After receiving my package late and having to go twice for nothing, I realize today after unpacking my package that two of the bearings of the skateboard I ordered do not turn well at all, and one of them seems completely stuck, it does not turn at all. Just to remind you, I asked your 'professionals' to assemble my board when I placed my online order. They were not able to see that the bearings supposed to be 'new' were stuck.
So I imagine that this doesn't concern you, but I will not order anything through your site again and I will hasten to make negative publicity commensurate with the damage suffered.

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Response from HawaiiSurf Published on 04/05/2018

Hello Sir.
We are sorry if your experience with us did not go well.
As for the parcel relay that refused your package, this is not our responsibility, it is the relay you chose that refused the delivery, so we unfortunately cannot do anything about it.
Your board was indeed assembled by a professional team as you say, the assembly is done, no trucks upside down, just some faulty bearings. In our workshops when we assemble the boards we do not test them and our preparer certainly missed this unfortunate detail. It happens that some bearings do not turn as well as others when we turn them by hand, but it remains rideable. But we should have noticed that, we will try to manage that internally.
We have sent you today 8 abec 7 bearings to replace the stuck bearings which are normally not lost, a little degreaser or anti-rust should make them more lively.
We sincerely apologize for the inconvenience.
Best regards, Kevin VPC

Acheteur Vérifié

Published on 30/04/2018 à 09h04 following a purchase from 25/04/2018

Very fast delivery

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Acheteur Vérifié

Published on 29/04/2018 à 21h35 following a purchase from 25/04/2018

Perfect, nothing to say.

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Acheteur Vérifié

Published on 29/04/2018 à 14h37 following a purchase from 25/04/2018

Top!

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Acheteur Vérifié

Published on 29/04/2018 à 13h36 following a purchase from 25/04/2018

Very good site, ultra fast delivery and perfect product, thank you

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Acheteur Vérifié

Published on 29/04/2018 à 13h00 following a purchase from 25/04/2018

As usual, order received super quickly and in excellent condition, nothing to say!

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Acheteur Vérifié

Published on 28/04/2018 à 20h15 following a purchase from 24/04/2018

Very good

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Acheteur Vérifié

Published on 28/04/2018 à 11h08 following a purchase from 23/04/2018

The reference for skate and roller

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Acheteur Vérifié

Published on 28/04/2018 à 11h04 following a purchase from 23/04/2018

Great!

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Acheteur Vérifié

Published on 28/04/2018 à 01h17 following a purchase from 23/04/2018

Offers interesting ranges and in my size.

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Acheteur Vérifié

Published on 27/04/2018 à 16h19 following a purchase from 07/04/2018

Nothing to report

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Acheteur Vérifié

Published on 27/04/2018 à 08h44 following a purchase from 22/04/2018

very effective

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Acheteur Vérifié

Published on 27/04/2018 à 01h08 following a purchase from 23/04/2018

Fast delivery and compliant serious site.

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Acheteur Vérifié

Published on 26/04/2018 à 23h40 following a purchase from 22/04/2018

Superb

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Acheteur Vérifié

Published on 26/04/2018 à 21h05 following a purchase from 22/04/2018

Fast!

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Acheteur Vérifié

Published on 26/04/2018 à 21h01 following a purchase from 22/04/2018

Impeccable service

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Acheteur Vérifié

Published on 26/04/2018 à 08h05 following a purchase from 22/04/2018

Great!

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Acheteur Vérifié

Published on 25/04/2018 à 20h41 following a purchase from 21/04/2018

Very good fast site

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Acheteur Vérifié

Published on 24/04/2018 à 11h36 following a purchase from 20/04/2018

perfect

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Acheteur Vérifié

Published on 24/04/2018 à 05h30 following a purchase from 14/04/2018

simple, clear and fast

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Acheteur Vérifié

Published on 23/04/2018 à 21h54 following a purchase from 19/04/2018

Very fast it's practical

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Acheteur Vérifié

Published on 23/04/2018 à 10h21 following a purchase from 13/04/2018

Order placed on Friday afternoon before 3:00 PM, received the next morning (TNT service). Products very well protected, everything is TOP!

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Acheteur Vérifié

Published on 22/04/2018 à 16h55 following a purchase from 18/04/2018

perfect, nothing to say

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Acheteur Vérifié

Published on 22/04/2018 à 09h57 following a purchase from 17/04/2018

Nothing to say everything is perfect

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Acheteur Vérifié

Published on 22/04/2018 à 01h17 following a purchase from 17/04/2018

very fast delivery

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Acheteur Vérifié

Published on 22/04/2018 à 01h04 following a purchase from 18/04/2018

Great
Fast and good products

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Acheteur Vérifié

Published on 21/04/2018 à 20h56 following a purchase from 17/04/2018

Arrived very quickly in Great Britain

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Acheteur Vérifié

Published on 21/04/2018 à 17h46 following a purchase from 16/04/2018

++++

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Acheteur Vérifié

Published on 21/04/2018 à 09h10 following a purchase from 17/04/2018

Very good

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Acheteur Vérifié

Published on 21/04/2018 à 08h02 following a purchase from 05/04/2018

Personalized advice of great quality. Delighted with my order. Thank you again!!

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Acheteur Vérifié

Published on 21/04/2018 à 08h00 following a purchase from 05/04/2018

Personalized advice of great quality. Delighted with my order. Thanks again!!

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Acheteur Vérifié

Published on 20/04/2018 à 22h55 following a purchase from 16/04/2018

Awesome

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Acheteur Vérifié

Published on 20/04/2018 à 16h27 following a purchase from 15/04/2018

very good

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Acheteur Vérifié

Published on 20/04/2018 à 08h52 following a purchase from 15/04/2018

Super cool staff, product received quickly! (Tracking for delivery to the ephemeral shop could be more precise but it's a detail)

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Acheteur Vérifié

Published on 19/04/2018 à 18h35 following a purchase from 15/04/2018

Used for my second pair of rollers, reliable and fast site

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Acheteur Vérifié

Published on 19/04/2018 à 12h18 following a purchase from 13/04/2018

Product received on time and as described.

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Acheteur Vérifié

Published on 18/04/2018 à 07h55 following a purchase from 12/04/2018

Top!

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Acheteur Vérifié

Published on 18/04/2018 à 07h14 following a purchase from 09/04/2018

Good

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