Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2024
Excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Excellent price, very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2024
Great, my skateboard arrived on time and well packaged. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Very responsive customer service and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2024
Order compliant and fast shipping.
Serious shop
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2024
Very good and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2024
Super fast and careful shipping, great work, like previous times.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2024
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Delivered on time. Package well packaged. Competitive price.
No issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2024
Everything went very well and efficiently! Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2024
Order received very quickly, unfortunately the item was too big and I had to return the product which was refunded immediately.
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2024
Fast shipping, very competitive price, perfect!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/02/2024
Easy, deadline respected, order tracking very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2024
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2024
Shop still as cool as in my childhood, thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2024
1 spray out of 2 received. The package was dropped in the mailbox with no possibility to check the package upon delivery and as stated in the tracking email: it is imperative to check the package upon delivery and to refuse delivery in case of doubts. No complaint can be taken into account without respecting this instruction.
I find it frustrating because in this case, the postman put the package directly in the mailbox which is at the beginning of the dead end. I was therefore unable to check the package. I would have appreciated having another option to make a complaint.
An error can also be made on your part. It is essential from my point of view to put oneself in the customer's shoes and to have flexibility and several options for complaints.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/02/2024
Product in accordance with the order and received on time in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2024
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/02/2024
Fast delivery and product conforms to my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2024
Very good communication with customer service and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2024
Very good. I placed an order that I had to return (size too small).
The delivery, return, and refund were managed within a week. I highly recommend this very serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2024
Quality product (but not yet tested under normal ocean use conditions) and fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2024
Very fast and quality service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2024
Cool
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2024
Satisfied, good site and order received quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/02/2024
Very good responsiveness, the products arrived on time for the ski holidays. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2024
Perfect
I was able to speak with someone on the phone who advised me
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2024
Perfect, efficient and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/02/2024
Hello, I am very satisfied with my purchase,
Top-notch customer service as there was a size error, return and refund without any problem.
Purchase of a new item, everything is ok
Thank you for your professionalism
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2024
EVERYTHING IS PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
Order conforms received in 48h, plus very interesting price, seen the day before in the store at 220 euros and bought on the site at 119 euros, very interesting
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
very good and fast shipping. well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2024
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2024
Processing speed, boards without issues, clear communications
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2024
Very fast shipping, product conforms to my order, very good, I will recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2024
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2024
Top very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2024
Everything is ok. Perfect. Responsiveness, product quality, delivery times, communication: impeccable. Highly recommended!
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