Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 06/12/2023 à 12h40 following a purchase from 24/11/2023

Great, my order arrived very quickly (a Jart skateboard) with a grip as a gift.
Excellent I recommend

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Acheteur Vérifié

Published on 06/12/2023 à 11h13 following a purchase from 22/11/2023

Really very disappointed with this order from Hawaiisurf. I wanted to take advantage of Black Friday to do my Christmas shopping. Always a nice selection of products with competitive prices but upon receiving my package I was really disillusioned. An enormous box, items without any packaging, crumpled and full of cardboard fluff stuck to them... If there hadn't been a label on it, I would have thought these were second-hand items. First time this has happened to me, it's a shame I hope it's a preparation error because I really like this site, but this was the worst online shopping experience I've had.

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Acheteur Vérifié

Published on 05/12/2023 à 16h42 following a purchase from 20/11/2023

Site not up to date. Poor communication to inform me that my product was not available, cancellation and long refund delay, in short, to use my nephew's expression, 'nothing is going well!'

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Acheteur Vérifié

Published on 04/12/2023 à 18h03 following a purchase from 20/11/2023

Very good, quick reception

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Acheteur Vérifié

Published on 04/12/2023 à 17h33 following a purchase from 20/11/2023

Very good

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Acheteur Vérifié

Published on 04/12/2023 à 16h16 following a purchase from 20/11/2023

Very good. A delivery error and they were super responsive! Honestly, I recommend this site.

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Acheteur Vérifié

Published on 04/12/2023 à 09h55 following a purchase from 21/11/2023

Satisfactory service, fast, efficient, and good price.

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Acheteur Vérifié

Published on 04/12/2023 à 09h43 following a purchase from 21/11/2023

Perfect

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Acheteur Vérifié

Published on 04/12/2023 à 09h19 following a purchase from 20/11/2023

Excellent handling and management of the return. Thank you.

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Acheteur Vérifié

Published on 04/12/2023 à 08h59 following a purchase from 19/11/2023

great!

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Acheteur Vérifié

Published on 04/12/2023 à 08h39 following a purchase from 20/11/2023

Very good.

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Acheteur Vérifié

Published on 03/12/2023 à 21h43 following a purchase from 20/11/2023

Serious, professional, and precise in delivery.

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Acheteur Vérifié

Published on 03/12/2023 à 17h11 following a purchase from 24/11/2023

on top

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Acheteur Vérifié

Published on 03/12/2023 à 14h21 following a purchase from 20/11/2023

Really great organization. Service, speed, and quality 5/5

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Acheteur Vérifié

Published on 03/12/2023 à 14h17 following a purchase from 22/11/2023

Delivery, navigation on the site..

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Acheteur Vérifié

Published on 03/12/2023 à 13h16 following a purchase from 23/11/2023

Items, prices and delivery are top

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Acheteur Vérifié

Published on 03/12/2023 à 13h01 following a purchase from 20/11/2023

great value for money

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Acheteur Vérifié

Published on 03/12/2023 à 12h48 following a purchase from 17/11/2023

Good. Fast shipping

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Acheteur Vérifié

Published on 03/12/2023 à 10h10 following a purchase from 20/11/2023

Very good fast

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Acheteur Vérifié

Published on 02/12/2023 à 23h20 following a purchase from 22/11/2023

Reactive team, top!
Product conforming, fast and careful shipping, correct price: I recommend

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Acheteur Vérifié

Published on 02/12/2023 à 11h46 following a purchase from 22/11/2023

Super fast delivery! Well packaged! Thank you

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Acheteur Vérifié

Published on 02/12/2023 à 11h34 following a purchase from 22/11/2023

Good site

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Acheteur Vérifié

Published on 02/12/2023 à 10h54 following a purchase from 20/11/2023

Everything went well: a small improvement to consider for navigation on the site: being able to sort products (by price, new arrivals, etc.)

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Acheteur Vérifié

Published on 30/11/2023 à 18h52 following a purchase from 21/11/2023

No issues with the simple and fast order!

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Acheteur Vérifié

Published on 30/11/2023 à 17h37 following a purchase from 21/11/2023

Very responsive

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Acheteur Vérifié

Published on 30/11/2023 à 12h59 following a purchase from 17/11/2023

The order was delivered on time and the seller communicated well

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Acheteur Vérifié

Published on 30/11/2023 à 10h25 following a purchase from 21/11/2023

The shipping was really fast. Unfortunately, the product was too small. I returned it and they refunded the money in no more than a week. Great service and good quality products

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Acheteur Vérifié

Published on 30/11/2023 à 09h57 following a purchase from 20/11/2023

Perfect and fast as always.

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Acheteur Vérifié

Published on 30/11/2023 à 09h43 following a purchase from 20/11/2023

Very good

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Acheteur Vérifié

Published on 30/11/2023 à 09h35 following a purchase from 21/11/2023

I am very satisfied with my skateboard order, but I am very angry about the delivery. I found the box behind the gate of my house, on the ground and under a downpour without even being warned. The box and the board were wet. This is really not normal.

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Acheteur Vérifié

Published on 30/11/2023 à 09h01 following a purchase from 21/11/2023

Very good Quality of the product and speed of delivery

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Acheteur Vérifié

Published on 30/11/2023 à 08h40 following a purchase from 20/11/2023

The board arrived with many defects on the 2 rails and the nose. These defects did not come from the shipment or the package which was rather well done, the board was clearly broken before being packaged and shipped. Only it was sold as 'new'. After receiving it, I contacted customer service, no response. Disgraceful service. I do not recommend.

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Acheteur Vérifié

Published on 30/11/2023 à 08h35 following a purchase from 21/11/2023

I didn't order anything

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Acheteur Vérifié

Published on 30/11/2023 à 08h23 following a purchase from 21/11/2023

Very well made site, fast delivery perfect for me, I recommend.

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Acheteur Vérifié

Published on 30/11/2023 à 08h18 following a purchase from 20/11/2023

I receive reviews to give on items I haven't purchased...

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Acheteur Vérifié

Published on 30/11/2023 à 08h14 following a purchase from 20/11/2023

I have not received any order. When I try to log into my account, it gives me an error message.

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Acheteur Vérifié

Published on 30/11/2023 à 00h56 following a purchase from 20/11/2023

Great gear and always friendly staff, well done team!

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Acheteur Vérifié

Published on 29/11/2023 à 16h09 following a purchase from 20/11/2023

stop spamming me, thank you

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Acheteur Vérifié

Published on 29/11/2023 à 15h47 following a purchase from 20/11/2023

Fast delivery, product as described and well protected... no problems to report.

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Acheteur Vérifié

Published on 29/11/2023 à 15h08 following a purchase from 20/11/2023

Very good service.

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