HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Everything was perfect. The shipping was super fast. A wonder!
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2022
Impeccable!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/09/2022
My order went well, however my son's order was much less so: a board broke after 2 outings in small waves and the customer service is non-existent, no warranty I would not have ordered from Hawaii surf knowing this
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Response from HawaiiSurf
Hello, We are sorry that your son's experience was not good. We did our best for the brand to consider your request for after-sales service, however, they concluded that it was not a defect of the board. We remain at your disposal for any further requests on this subject. Have a great day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Received within the indicated timeframe and perfectly packaged
Very good first experience
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2022
Order quickly dispatched and in line with my expectations, thank you!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order and that our delivery service met your expectations. :) Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2022
Everything went well, easy order, fair price. Fast shipping. Delivery OK in Colissimo pickup point. Item conforms to the description. Thank you to the seller.
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2022
Great
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Response from HawaiiSurf
Hello, The whole Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2022
Delivery on the scheduled date and super product to protect the board during travel. Think about taking at least 2 up to 6'2 I think.
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Response from HawaiiSurf
Hello, We are delighted that your Flexi-hex suits you. The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
Impeccable
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Response from HawaiiSurf
Hello, We are delighted that the ordered wheels suit you. Have a great end of the day. See you soon Cecilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/10/2022
Perfect!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great long weekend :) See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/10/2022
I didn't know the site, I was pleasantly surprised, fast shipping, nothing to complain about.
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Response from HawaiiSurf
Hello, Our logistics team is working hard to prepare your orders and deliver them as quickly as possible. Thank you for your feedback, the entire team wishes you a lovely evening. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Very good fins, quality.
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Response from HawaiiSurf
Hello, We are delighted that the Dafins you ordered suit you. Hoping to see you again soon on our site! Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Very good
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a lovely evening. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2022
a choice of products for all levels and budgets. Competitive prices and a product description that helps with the choice. Navigation could be smoother.
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Response from HawaiiSurf
Hello, We are delighted that you found what you were looking for on our site. The entire Hawaiisurf team thanks you and hopes to see you again soon! Good evening. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2022
Super promotions, extra fast delivery (at the same time everything is happening in the southwest) and perfect packaging. Bravo team!!
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Response from HawaiiSurf
Good evening, Your feedback is precious to us, the entire Hawaiisurf team thanks you and hopes to see you again soon! Have a nice evening. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2022
Fast and careful shipping, top product! I recommend
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great evening. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Clear, neat, and precise
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Response from HawaiiSurf
Hello, We are delighted to read your feedback regarding your site. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2022
I have ordered several times on the site, usually it's clean but this time I am very disappointed with the quality of the packaging. The box was just made for the size of a board (and it contained a board + a grip + 2 independent hollow trucks) so the grip was severely bent on the edges under the board, so once out of the box it is unusable, straight to the trash, the trucks pressed against the board left nice marks on the front of the board, very disappointed this time, not sure to order from you again.
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Response from HawaiiSurf
Hello, I would like to apologize for the problem encountered. In order to find a solution together, I have contacted you directly on your Hawaiisurf account. Rest assured, I have reported the issue to the relevant department so that it does not happen again. While waiting for your response, I wish you a pleasant day. See you soon. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2022
Perfect, very good
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a lovely day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2022
Order delivered always so quickly and always so impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Product as described. Timely shipping. Great price. Thank you +++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/09/2022
Fast and efficient!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2022
great, nothing to say
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Response from HawaiiSurf
Hello, We are delighted that your order suits you. Have a lovely day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
Serious site
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
Very good site attractive prices
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Response from HawaiiSurf
Hello, Thank you for sharing your experience, we are happy that the sweatshirt you ordered pleases you. Have a nice day. Cécilia from Hawaiisurf.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2022
Very good. Order received on time.
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Response from HawaiiSurf
Hello Sir, We are glad that your Twisters suit you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
More promotions
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Response from HawaiiSurf
Hello Sir, We strive to offer a wide range of sliding products at the best prices throughout the year. We hope that your skate shoes and your t-shirt please you. The entire Hawaiisurf team wishes you a good day Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Excellent service. For the speed of shipping. However, the carrier GLS does not help you by doing anything to deliver our package.
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Response from HawaiiSurf
Hello Sir, Thank you for your feedback. After reviewing your order, I see that your package was dropped off at a relay point, contrary to what was agreed upon, and I am sorry for that. I will make sure to escalate the information so that a reminder of the procedure is made to the delivery person. I hope your products suit you and wish you a very nice end of the day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2022
Great. I received my order two days later. So very fast. The 3WD roller brake was new, nothing to say!
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Response from HawaiiSurf
Hello, We are glad that the brakes you received suit you. Have a good end of the day. See you soon Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2022
very good service and fast delivery. Thank you
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a great end of the day and see you soon. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2022
Great site and very competent advisors
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Response from HawaiiSurf
Hello Madam, Thank you very much for sharing your experience with us. We are happy to be able to exchange and help you in your choice. Have a very nice end of the day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2022
Order received on time and without damage. I recommend.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2022
Order shipped very quickly
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Response from HawaiiSurf
Hello Sir, We are happy that you like your order. You just have to try it! Have a nice end of the day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2022
Very fast delivery, shoes well protected for transport, very interesting price. Very satisfied with this site and my purchase!
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Response from HawaiiSurf
Hello Madam, Your feedback is precious to us and we thank you for it. See you soon :) Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2022
Great!
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Response from HawaiiSurf
Hello, We are delighted that the bindings you ordered suit you. Have a great end of the day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2022
Fast shipping, order as per the site. Excellent
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Response from HawaiiSurf
Hello Sir, Thank you very much for your feedback. Have a good end of the day and see you soon on Hawaiisurf. Tom
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2022
Hello, I would have given 5 stars if there wasn't constantly a 404 error in the order tracking and returns section
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Response from HawaiiSurf
Hello, Thank you for sharing your experience with us, I will make sure to escalate the information to our IT department so that we can correct this issue. The entire Hawaiisurf team wishes you an excellent day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2022
Product as described. Fast and secure shipping. Moreover, for this order, I had to contact customer service. They were responsive, helpful, and professional. Highly recommend
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
-
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Response from HawaiiSurf
Hello, We are delighted that your deck is suitable for you. Have a nice end of the day. See you soon Cécilia from Hawaiisurf
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