Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 03/03/2022 à 11h42 following a purchase from 20/02/2022

Clear and well-stocked site

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Acheteur Vérifié

Published on 02/03/2022 à 22h14 following a purchase from 24/02/2022

Love this site!

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Acheteur Vérifié

Published on 02/03/2022 à 19h12 following a purchase from 18/02/2022

Product conforms and fast delivery

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Acheteur Vérifié

Published on 28/02/2022 à 14h55 following a purchase from 18/02/2022

very satisfied

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Acheteur Vérifié

Published on 28/02/2022 à 14h11 following a purchase from 24/02/2022

cool site

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Acheteur Vérifié

Published on 28/02/2022 à 13h02 following a purchase from 23/02/2022

Fair prices! Impeccable package and especially speed +++! I fully recommend!

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Acheteur Vérifié

Published on 27/02/2022 à 08h58 following a purchase from 16/02/2022

Excellent

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Acheteur Vérifié

Published on 26/02/2022 à 20h25 following a purchase from 22/02/2022

Fast shipping, delivery in 48h. Excellent.

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Acheteur Vérifié

Published on 24/02/2022 à 19h42 following a purchase from 15/02/2022

Fast fast and fast!

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Acheteur Vérifié

Published on 24/02/2022 à 08h40 following a purchase from 11/02/2022

First internet order, fast and efficient, quality as always

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Acheteur Vérifié

Published on 21/02/2022 à 18h16 following a purchase from 16/02/2022

Perfect

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Acheteur Vérifié

Published on 21/02/2022 à 15h33 following a purchase from 08/02/2022

Very good advice and follow-up, very nice team!

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Acheteur Vérifié

Published on 20/02/2022 à 22h10 following a purchase from 25/01/2022

perfect thank you!

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Acheteur Vérifié

Published on 20/02/2022 à 08h33 following a purchase from 04/02/2022

The rollers are great! And the seller in the store super nice. He took the time to let us try and give us advice.

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Acheteur Vérifié

Published on 20/02/2022 à 00h33 following a purchase from 06/02/2022

Very good thank you

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Acheteur Vérifié

Published on 19/02/2022 à 19h03 following a purchase from 09/02/2022

Nothing to complain about, perfect site with fast shipping and delivery

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Acheteur Vérifié

Published on 18/02/2022 à 18h29 following a purchase from 13/02/2022

All good

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Acheteur Vérifié

Published on 18/02/2022 à 13h47 following a purchase from 08/02/2022

Nothing to say, product as described, delivered on time, fast.

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Acheteur Vérifié

Published on 18/02/2022 à 13h45 following a purchase from 29/01/2022

Very satisfied!

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Acheteur Vérifié

Published on 16/02/2022 à 11h03 following a purchase from 31/01/2022

Excellent site, one of the most user-friendly I have known.
However, be careful with the return/exchange section where I could not find how to exchange a product.

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Acheteur Vérifié

Published on 15/02/2022 à 14h05 following a purchase from 10/02/2022

Happy with my purchase.
Good receipt of the package.

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Acheteur Vérifié

Published on 14/02/2022 à 12h54 following a purchase from 09/02/2022

Fast, efficient, very professional!!

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Acheteur Vérifié

Published on 14/02/2022 à 12h12 following a purchase from 20/01/2022

Fast shipping
Item as described
Perfect

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Acheteur Vérifié

Published on 13/02/2022 à 20h09 following a purchase from 03/02/2022

Fast shipping.

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Acheteur Vérifié

Published on 13/02/2022 à 19h50 following a purchase from 01/02/2022

Perfect!

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Acheteur Vérifié

Published on 13/02/2022 à 16h40 following a purchase from 04/02/2022

Fast shipping and order as described

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Acheteur Vérifié

Published on 13/02/2022 à 15h17 following a purchase from 06/02/2022

Order received on time and in perfect condition

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Acheteur Vérifié

Published on 13/02/2022 à 15h08 following a purchase from 05/02/2022

Order of boots perfect, arrived on time in click and collect and I was able to try them in store.

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Acheteur Vérifié

Published on 13/02/2022 à 12h17 following a purchase from 02/02/2022

Easy navigation

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Acheteur Vérifié

Published on 12/02/2022 à 21h53 following a purchase from 07/02/2022

Fast delivery, product as described, very good. Thank you.

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Acheteur Vérifié

Published on 12/02/2022 à 19h45 following a purchase from 07/02/2022

Speed. Quality

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Acheteur Vérifié

Published on 12/02/2022 à 15h02 following a purchase from 07/02/2022

So order placed late Monday evening, at my place Thursday morning... So at the beginning of what was planned. (between Thursday and Friday).
Very satisfied! I recommend.
(and apart from the 5% extra promo impossible to add..( :-)

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Acheteur Vérifié

Published on 12/02/2022 à 14h53 following a purchase from 08/02/2022

Order as described and delivered quickly

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Acheteur Vérifié

Published on 12/02/2022 à 13h24 following a purchase from 07/02/2022

Ultra fast delivery, top product

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Acheteur Vérifié

Published on 11/02/2022 à 16h44 following a purchase from 16/01/2022

Nothing went well but knowing the brand since I was a child and given that I got nice stickers I remain kind... but nothing went well, due to a stock error I spent 3 weeks resolving the issue with them before receiving everything I ordered... but the customer service, although very slow and not reactive (weak), accompanied me without causing me harm. I would have liked a more involved customer service nonetheless especially for a large order like mine.

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Response from HawaiiSurf Published on 16/02/2022

Hello,
We are sorry that your experience was negative. We take note of your comments which will help us improve our customer service.
The entire Hawaiisurf team wishes you a good day

Acheteur Vérifié

Published on 11/02/2022 à 13h36 following a purchase from 25/01/2022

Fast and in accordance with my order

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Acheteur Vérifié

Published on 10/02/2022 à 10h51 following a purchase from 29/01/2022

Fast, simple, and efficient shipping!

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Acheteur Vérifié

Published on 10/02/2022 à 10h18 following a purchase from 29/01/2022

Very good site, I recommend.

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Acheteur Vérifié

Published on 10/02/2022 à 09h03 following a purchase from 29/01/2022

Very disappointed with the carrier!
I had to check with several neighbors to find my package which arrived opened and tested!

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Response from HawaiiSurf Published on 11/02/2022

Hello,
We are sorry for this inconvenience. That is why we offer our customers different carriers. Our customer service has done its best to help you find the package.
We hope that the experience on our website was not disappointing.
The entire Hawaiisurf team wishes you a good day.

Acheteur Vérifié

Published on 10/02/2022 à 09h00 following a purchase from 26/01/2022

This is my second purchase at Hawaii surf and it is successful again. Too bad the ordered items are not shipped the same day (for an order before noon for example).
I also regret that returns are only free when paid with Paypal... it would be nice to extend it to other payment methods.

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