Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 5 stars

Reset filters

Acheteur Vérifié

Published on 10/05/2021 à 21h47 following a purchase from 10/05/2021

Nice, professional, with a choice (skate).

Translated reviews

Acheteur Vérifié

Published on 10/05/2021 à 16h58 following a purchase from 10/05/2021

Very well advised on the phone by Julien. Great team.

Translated reviews

Acheteur Vérifié

Published on 10/05/2021 à 16h36 following a purchase from 10/05/2021

Team attentive for advice. Top.

Translated reviews

Acheteur Vérifié

Published on 10/05/2021 à 15h47 following a purchase from 08/05/2021

The site is well organized, easy to use even on mobile, happy with my purchase!

Translated reviews

Acheteur Vérifié

Published on 10/05/2021 à 09h14 following a purchase from 24/04/2021

Excellent telephone reception, same at the Paris shop.
T

Translated reviews

Acheteur Vérifié

Published on 08/05/2021 à 18h05 following a purchase from 08/05/2021

Efficiency for placing an order. I am now waiting for the delivery.
Best regards

Translated reviews

Acheteur Vérifié

Published on 07/05/2021 à 20h00 following a purchase from 07/05/2021

My order was placed easily

Translated reviews

Acheteur Vérifié

Published on 06/05/2021 à 23h07 following a purchase from 29/04/2021

Very good! Fast delivery, product ok.

Translated reviews

Acheteur Vérifié

Published on 06/05/2021 à 20h15 following a purchase from 06/05/2021

Intuitive and pleasant site!

Translated reviews

Acheteur Vérifié

Published on 06/05/2021 à 17h48 following a purchase from 06/05/2021

Great website easy to use

Translated reviews

Acheteur Vérifié

Published on 05/05/2021 à 20h21 following a purchase from 14/03/2021

Board damaged during delivery and a real obstacle course to get reimbursed. Always up to you to do the steps = 1 month.
Board not protected in the box, no possible tracking for the delivery of the board, delivery company: does not notify you when it passes and does not leave a message.
Conclusion: AVOID and buy in a surf shop:

Translated reviews

Response from HawaiiSurf Published on 06/05/2021

Hello,
We are sorry that your board arrived damaged, the boards are shipped via a specialized carrier hence the tracking unavailable in your space, however, with a simple email or call, we can give you the status of the transport.
As for the refund, you contacted us on April 12, the refund request was made on April 12 at 4:50 PM. The bank refund takes a maximum of 5 working days to be effective.
We are sorry that you consider this as an obstacle course and we will make sure to improve in the future.
Thank you for your understanding and have a nice day.

Acheteur Vérifié

Published on 05/05/2021 à 11h38 following a purchase from 04/05/2021

I am waiting to receive my order but for now nothing to say
Customer service by phone is perfect

Translated reviews

Acheteur Vérifié

Published on 04/05/2021 à 23h22 following a purchase from 04/05/2021

Perfect

Translated reviews

Acheteur Vérifié

Published on 04/05/2021 à 09h13 following a purchase from 03/05/2021

I ordered a pair of Riedell rollers that arrived on the announced date. The package contained a "crab" key that allows you to disassemble all the parts.
Impeccable.

Translated reviews

Acheteur Vérifié

Published on 04/05/2021 à 08h32 following a purchase from 03/05/2021

Simple and effective

Translated reviews

Acheteur Vérifié

Published on 03/05/2021 à 19h13 following a purchase from 03/05/2021

Correct, reasonable prices despite the limited size choices, excellent delivery times, and Julien is very nice, as well as the shop sellers in Paris.

Translated reviews

Acheteur Vérifié

Published on 02/05/2021 à 17h26 following a purchase from 02/05/2021

Tip top

Translated reviews

Acheteur Vérifié

Published on 02/05/2021 à 17h04 following a purchase from 13/04/2021

5 days after placing my order I was informed that the product was out of stock... Very disappointed!

Translated reviews

Response from HawaiiSurf Published on 03/05/2021

Hello,
Unfortunately, it sometimes happens that an error slips into our stock and that the ordered product is not available. These occurrences are very rare and we always try to find a solution with our suppliers so as not to disappoint our customers, hence the delay in notifying you. You can send us an email at [email protected] so that we can find a solution together.
The HawaiiSurf team wishes you a good day.

Acheteur Vérifié

Published on 02/05/2021 à 09h20 following a purchase from 25/04/2021

After delivery issues, Julien redirected my package which was received in 5 days, thank you!

Translated reviews

Acheteur Vérifié

Published on 02/05/2021 à 08h14 following a purchase from 28/04/2021

Product as described, fast delivery

Translated reviews

Acheteur Vérifié

Published on 01/05/2021 à 09h48 following a purchase from 15/04/2021

Fast delivery in 48 hours and in accordance with my order. And a great product too

Translated reviews

Acheteur Vérifié

Published on 01/05/2021 à 00h23 following a purchase from 26/04/2021

Product conforms to its description, delivered on time. Perfect.

Translated reviews

Acheteur Vérifié

Published on 30/04/2021 à 15h47 following a purchase from 27/04/2021

Fast shipping, great prices on Flying Wheels boards, good size coarse grip offered, very happy with this first order with you.

Translated reviews

Acheteur Vérifié

Published on 30/04/2021 à 10h16 following a purchase from 29/04/2021

Excellent service, this is not my first order with them, they have always been clean. I recommend without any problem

Translated reviews

Acheteur Vérifié

Published on 29/04/2021 à 22h42 following a purchase from 17/04/2021

Thank you! Until next time!

Translated reviews

Acheteur Vérifié

Published on 29/04/2021 à 11h47 following a purchase from 28/04/2021

The site is functional and practical! Everything is perfectly indicated.

Translated reviews

Acheteur Vérifié

Published on 28/04/2021 à 09h51 following a purchase from 16/04/2021

top shop

Translated reviews

Acheteur Vérifié

Published on 27/04/2021 à 21h10 following a purchase from 23/04/2021

I was delivered ahead of the expected delivery date. Having ordered a model that I couldn't try, I relied on the seller's advice. Everything is perfect.

Translated reviews

Acheteur Vérifié

Published on 27/04/2021 à 19h31 following a purchase from 24/04/2021

Excellent

Translated reviews

Acheteur Vérifié

Published on 27/04/2021 à 19h11 following a purchase from 27/04/2021

Efficient!

Translated reviews

Acheteur Vérifié

Published on 27/04/2021 à 19h09 following a purchase from 27/04/2021

Very good site with a choice, nothing to say

Translated reviews

Acheteur Vérifié

Published on 26/04/2021 à 22h01 following a purchase from 21/04/2021

Orders shipped quickly (1 to 4 days ahead of announced deadlines) and seriously. Careful packaging, tracking available. Nothing to say, top site! I recommend!!!

Translated reviews

Acheteur Vérifié

Published on 26/04/2021 à 08h49 following a purchase from 17/04/2021

Team always on top. Perfect mini longboard. Great purchase.

Translated reviews

Acheteur Vérifié

Published on 26/04/2021 à 08h04 following a purchase from 17/04/2021

Very good website, smooth navigation and intuitive filters.
Bodyboard received 5 days after order as agreed.
Only downside, the board has 2 slight dents on the top of the deck probably due to transport. After contacting customer service, I was offered a 10% discount as it is just an aesthetic defect. I accept because it will pay for the leash taken for the board.
Friendly and responsive customer service.
MIKA

Translated reviews

Acheteur Vérifié

Published on 23/04/2021 à 23h00 following a purchase from 19/04/2021

I have placed 3 orders and I am very happy with them! Really top-notch across the board in terms of both products and customer service. I highly recommend hawaiisurf! Looking forward to it!

Translated reviews

Acheteur Vérifié

Published on 23/04/2021 à 21h57 following a purchase from 08/04/2021

Hyper fast delivery. Received in 2 days, products perfectly conforming and of very good quality

Translated reviews

Acheteur Vérifié

Published on 21/04/2021 à 21h16 following a purchase from 21/04/2021

Great

Translated reviews

Acheteur Vérifié

Published on 21/04/2021 à 16h58 following a purchase from 18/04/2021

This is not the right order

Translated reviews

Response from HawaiiSurf Published on 23/04/2021

Hello, as discussed on the phone with you, this is an error on your part and you are satisfied with your order. Could you please correct your rating? Thank you! We remain at your disposal!

Acheteur Vérifié

Published on 20/04/2021 à 22h58 following a purchase from 19/04/2021

Product ordered 2 days ago and already in my hands! Precise order tracking and lightning-fast delivery! Thank you.

Translated reviews

Acheteur Vérifié

Published on 20/04/2021 à 18h47 following a purchase from 14/04/2021

My order arrived quickly.
The surfskate is great.
I am delighted.

Translated reviews