Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2 and 5 stars

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A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2020
Fast delivery that corresponds very well to the displayed product.
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Response from HawaiiSurf
Hello Sir,
We thank you for this positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2020
For me, it's zero. I went to order a snowboard jacket and the item received does not match the item ordered. Very long delivery time.
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Response from HawaiiSurf
Hello Madam,
We are very surprised by your opinion, on our side the delivery was shipped on time. Regarding the product, it is an error on your part, the model you chose does exist in two colors and unfortunately you made a mistake about it, it happens!
We wish you a good day,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2020
Fast delivery
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Response from HawaiiSurf
Hello Madam,
We thank you for this positive review, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2020
VERY GOOD AND VERY REACTIVE Delivery in 2 days, top!!!!!!
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read you, we thank you and hope to see you again very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2020
Ultra fast and careful delivery. Impeccable product. I recommend!
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Response from HawaiiSurf
Hello Madam,
We thank you for your positive and well-detailed review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2020
Ease of ordering, fast delivery
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Response from HawaiiSurf
Hello Sir,
Thank you for sharing your shopping experience on our website, we hope to see you again very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2020
Perfect.
Price
Delivery.
20/20
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Response from HawaiiSurf
Hello Sir,
What a pleasure to see your rating, we thank you! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2020
Very good site
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Response from HawaiiSurf
Hello Sir,
Thank you for your feedback on our website and your sharing! We are happy to count you among our loyal customers, see you soon ;)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2020
Top !!
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Response from HawaiiSurf
Hello Sir,
We would like to thank you for your positive feedback, we hope to see you again very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2020
Order as expected, and delivered quickly! Top!
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Response from HawaiiSurf
Hello Sir,
We would like to thank you for your positive feedback, hoping to see you again very soon, we wish you an excellent day.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2020
Delivery ok, customer service ok... but I did not receive the complete product
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Response from HawaiiSurf
Hello Sir,
We are sorry that your incomplete order had a considerable impact on your rating, our customer service responded immediately to your request. We still hope to see you again very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2020
Top, fast and efficient
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Response from HawaiiSurf
Hello Sir,
Thank you for your very precise feedback, we appreciate it! Hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2020
Received the product on time, although I was absent. Dropped off with my guardians. The site allowed for a good choice. Perfect.
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read your message, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2020
PERFECT.
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read your message, thank you for your positive feedback!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2020
Perfect
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Response from HawaiiSurf
Hello,
Thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2020
Fast and efficient
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Response from HawaiiSurf
Hello Madam,
We thank you for your positive review, see you soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2020
Efficient and professional
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Response from HawaiiSurf
Hello,
Thank you for your positive review, see you soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2020
The site is very pleasant to use and very well documented on the items for sale. Very fast delivery by GLS. The proposed price was particularly interesting.
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Response from HawaiiSurf
Hello Sir,
Wow, it is with pleasure that we read your very detailed and especially positive review, we thank you for it!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2020
Very fast delivery
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Response from HawaiiSurf
Hello Sir,
Great, thank you for your review! We'll see you soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2020
Friendly and professional service!
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Response from HawaiiSurf
Hello,
What a real pleasure to read you, thank you for sharing your positive feedback and your experience with our services!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2020
Perfect delivery and product
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2020
Perfect from start to finish
Information by phone on a Monday until delivery
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Response from HawaiiSurf
Hello Madam,
What a pleasure to read your review, we thank you for it! Hoping to see you again very soon, we wish you an excellent day.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2020
Delivery within the promised time and product as described
thank you for the work done
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Response from HawaiiSurf
Hello Sir,
A promise is a promise! We thank you for your very positive feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2020
Thank you for everything
Beautiful material and speed of shipping
The gift was very well received
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Response from HawaiiSurf
Hello Madam,
Great, we are happy that your gift was appreciated especially since we are delighted to learn that your experience with HawaiiSurf went very well, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2020
Good site, free and fast delivery
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your review, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2020
Great
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are happy to hear from you, we hope to see you again very soon! Thank you for your feedback.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2020
Perfect! I sent a message via messenger for additional information, very quick response, so I ordered and shipping was just as fast! Thank you very much
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Response from HawaiiSurf
Hello Sir,
What a pleasure to read you and see that our services have met your expectations! We hope to see you again very soon on our platforms!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/02/2020
Nothing to say, everything is perfect
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Response from HawaiiSurf
Hello Sir,
Thank you for your positive feedback, we look forward to seeing you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2020
Top product, and at a good price. Very fast shipping and delivery. Perfect, thank you!
Translated reviews
Response from HawaiiSurf
Hello Sir,
Thank you for this positive feedback, we appreciate it!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2020
Very fast delivery, product as described, well packaged
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your positive and constructive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/02/2020
Well received
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2020
Great so far, we haven't tried it in real situations yet
Translated reviews
Response from HawaiiSurf
Hello Sir,
We would like to thank you for your positive feedback, we hope to see you again very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/02/2020
Reliable site!
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Response from HawaiiSurf
Hello Madam,
Thank you for your review, and we appreciate your recommendation. See you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2020
I still haven't received the order. The transport service with GLS is not efficient.
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Response from HawaiiSurf
Hello Sir,
I will forward your feedback to our carrier and personally check on your package first thing tomorrow. I sincerely apologize on behalf of the entire HawaiiSurf team for this inconvenience.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2020
My board arrived broken due to transport...
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Response from HawaiiSurf
Hello Sir,
Our entire team is deeply saddened by this news which has concerned us all today. The carrier has been informed, we will discuss together tomorrow regarding your surfboard to see what procedures are possible to address this incident. We sincerely apologize for this inconvenience...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2020
Super Rollerblades!
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Response from HawaiiSurf
Hello Madam,
We wish you good sessions with your Rollerblades, we thank you for your feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2020
Impeccable customer service. I was missing some information about the item I wanted to order and they perfectly answered my questions.
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Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we thank you for this positive feedback, we say see you very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2020
Order as described and very fast shipping
Translated reviews
Response from HawaiiSurf
Hello Sir,
We would like to thank you for your positive feedback, hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/02/2020
Order ease, announced delivery times were respected .... Perfect!
Translated reviews
Response from HawaiiSurf
Hello Sir,
We thank you for your very positive and pleasant review to read! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2020
perfect.
Translated reviews
Response from HawaiiSurf
Hello Madam,
What a pleasure to read your positive review, see you soon!
The HawaiiSurf team.
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