Customer reviews of HawaiiSurf

Site not up to date. Poor communication to inform me that my product was not available, cancellation and long refund delay, in short, to use my nephew's expression, 'nothing is going well!'

I am very satisfied with my skateboard order, but I am very angry about the delivery. I found the box behind the gate of my house, on the ground and under a downpour without even being warned. The box and the board were wet. This is really not normal.

The board arrived with many defects on the 2 rails and the nose. These defects did not come from the shipment or the package which was rather well done, the board was clearly broken before being packaged and shipped. Only it was sold as 'new'. After receiving it, I contacted customer service, no response. Disgraceful service. I do not recommend.

I didn't order anything

I receive reviews to give on items I haven't purchased...

I have not received any order. When I try to log into my account, it gives me an error message.

stop spamming me, thank you

Recurring rust problem when storing skis

Delivery in 48 hours absolutely not respected, but well valued on the site. I had bought for this speed of delivery but it turned out to be much longer than what is generally done. However, material in good condition, products conform. I would not recommend this site, the announcement of a delivery in 48 hours (working days) being a false promise (package dropped off at the carrier on Tuesday while ordered on Sunday plus delay from the carrier).

Order okay, but information requested by email as there was no response by phone, and no return...

Bad customer service experience at Hawaii Surf
My board arrived defective, 7 days to finally have it picked up and the sending of another received 7 days later
It took 14 days to finally get the board
No commercial gesture was made despite the delays.
I do not recommend

Very disappointed with the service provided. I ordered a fragile item, and it was delivered to the customer by tossing it over a two-meter gate. I hope the item is not damaged, given the price and fragility of the product. Very disappointed, if the item is not functional, I expect a commercial gesture.

The customer service refused to send me a prepaid label to return the rollers that were too small for my son, while they could not offer me a larger size. I had to pay 21.30 euros to return them. I am very disappointed and will not recommend on this site. I have no money to lose like this. Best regards.

The online image of the product does not match the received item.

I managed to order. 2 weeks later I received an email saying that the model was no longer available in stock.
Moreover, the choice of the carrier GLS is not relevant. We don't know when they come.

I feel like I was robbed. I thought I was buying a 4/3 and I received a 3/2. They lure you with an interesting price on the product you are looking for and when you get to the reservation moment, they change it for another one. I wasn't vigilant enough and ended up getting caught. Once, not twice!

My order went well, however my son's order was much less so: a board broke after 2 outings in small waves and the customer service is non-existent, no warranty I would not have ordered from Hawaii surf knowing this

I have ordered several times on the site, usually it's clean but this time I am very disappointed with the quality of the packaging. The box was just made for the size of a board (and it contained a board + a grip + 2 independent hollow trucks) so the grip was severely bent on the edges under the board, so once out of the box it is unusable, straight to the trash, the trucks pressed against the board left nice marks on the front of the board, very disappointed this time, not sure to order from you again.

1 item was missing from my order and the packaging was already half open upon arrival.

Bad experience

We ordered via click and collect at a Hawaiisurf store in Saint Jean de Luz. The post office informs us that the package could not be delivered because they could not find the address, whereas we never requested a Colissimo. We had to request to be delivered again but we did not know the postal code... A nightmare without a name after managing to call the post office after 35 minutes to finally be delivered to a relay point 20m from the shop in click and collect.

Fast deliveries but the item was damaged in two places...

I have not received my order

I am not at all satisfied. When I opened the package, I realized that you had made a mistake with the items I ordered. I therefore returned the item to recover the one I ordered. To date, still no news after 15 days, and moreover I had ordered for a birthday that has already well passed. I find this not very serious

I had requested to pay in installments and it didn't really happen, I was disappointed because it left me overdrawn on my bank account and I had to pay fees.

I am satisfied with the received material, with the welcome in the store. However, I am not at all satisfied with the service provided by the site. The delivery was more than poor, lost packages. I requested compensation in return but never received a response!

Nothing went well but knowing the brand since I was a child and given that I got nice stickers I remain kind... but nothing went well, due to a stock error I spent 3 weeks resolving the issue with them before receiving everything I ordered... but the customer service, although very slow and not reactive (weak), accompanied me without causing me harm. I would have liked a more involved customer service nonetheless especially for a large order like mine.

Very disappointed with the carrier!
I had to check with several neighbors to find my package which arrived opened and tested!

Package poorly wrapped, the grip rubbed against the board, I am disappointed by the lack of professionalism of your company.

Very bad experience

Order and shipping problem

I ordered a Billabong wetsuit on this site, bad experience.
Already the carrier is GLS which is not very reliable (the delivery person just left the package in front of my door without ringing).
For the wetsuit, I was sent a wetsuit that did not have the same color as on the website and belongs to the lower range than the one I ordered.
I therefore contacted customer service, not available for a seminar (I had to wait until the day after delivery to manage to reach them via social media).
They no longer had the wetsuit I wanted.
I was offered to return it or a discount of only 10% on the wetsuit even though I received the lower range (I didn't have time to return it because of the holidays).
I therefore kept the wetsuit asking for a commercial gesture (like a discount voucher or something) but unfortunately nothing was done.
The wetsuit remains even with these 10% still more expensive than on the brand's website or in surf shops.
I do not recommend this site, prefer a surf shop or another brand instead.

Did not receive the package. The delivery person left me a message outside of their delivery hours. "Apparently rang on the 14th and 16th while I haven't left my house and my building's doorbell is on my landline"
This is not normal.

I have already explained, it's a shame that's all.

My order has been canceled. The payment was made by bank transfer since October 4, 2021. I am trying to contact Hawaiisurf in vain to obtain a refund or a credit. No response by email via their website.

I did not receive the correct order

I ordered my board on the Hawaiisurf website and received it with an impact on the underside of the board. I immediately informed Hawaiisurf but had to follow up three times to get a response which was ultimately negative. They don't want to know anything (no commercial gesture and they don't even open a file with the carrier)... it's my fault if my board is damaged... really a shame to trust a site only to receive a new but damaged board. I do not recommend this site.

Board damaged during delivery and a real obstacle course to get reimbursed. Always up to you to do the steps = 1 month.
Board not protected in the box, no possible tracking for the delivery of the board, delivery company: does not notify you when it passes and does not leave a message.
Conclusion: AVOID and buy in a surf shop:

5 days after placing my order I was informed that the product was out of stock... Very disappointed!

This is not the right order