Customer reviews of HawaiiSurf

Hello Sir, We would like to apologize for this lack of follow-up and this stock error. It happens that some old products are in stock error due to their age. Unfortunately, we could not offer you a product at the same price because it was an item from an old collection with a -70% discount, which is €21 for a pair of SUPRA, which is a golden offer. The brands we offer are well above this price and without a discount, it is impossible to get shoes from this brand for less than €25. We invite you to check our site during the next sales and look among our old collections to stay within your budget. We will strive not to make mistakes in our stocks again. Have a good weekend. Best regards, Kevin VPC

Hello,
Sir, we sincerely apologize for this delay on our part.
During peak consumption periods, it happens that some orders get lost in the flow of orders, which delays preparation.
Please know that your order has been shipped and was delivered today to your relay point.
We will refund the shipping costs for not respecting the deadlines.
Have a good day.
Best regards
Kevin VPC

Hello Sir,
We tried to contact you by phone and left you a voicemail indicating the procedure for managing the after-sales service.
You just need to send us a photo by email at [email protected] so that we can assess the damage and contact the supplier to see if a repair is possible or if an exchange is necessary.
Best regards
Kevin VPC

Hello,
We apologize for this error, have you already returned the pair? We can offer you an exchange if another model interests you or a refund for the wrong size received.
Best regards
Romain
HAWAIISURF

Hello,
What information were you missing?
Best regards
Romain
HAWAIISURF

Hello,
We apologize for the delivery delay, we will refund you for the shipping costs of your order.
Best regards
Romain
HAWAIISURF

Hello,
Why are you disappointed? You ordered on Friday, but after 9 PM with a shipment scheduled for Monday for delivery between Tuesday and today.
The package left yesterday and is being delivered today to the relay point as announced in the deadlines.
Best regards
Romain
HAWAIISURF

Hello,
We have no request regarding your order, so how do you deduce that we are not customer-friendly? The price is set by Nike, you ordered a pair of snowboard boots on the 11th that they no longer produce, they came to you on the 12th for delivery and you were able to pick up your boots on the 13th at the pickup point.
Best regards
Romain
HAWAIISURF

Hello Sir,
The Hawaiisurf team would like to apologize for this incident regarding your order. We will forward your feedback to the relevant departments to prevent this from happening again.
Despite everything, have a good end of the year.
Best regards
Kevin VPC

Hello Sir,
We would like to sincerely apologize, our partner DPD who handles deliveries in relay points can sometimes cause problems.
The relay points are independent and can refuse packages at their discretion, if it is a package that is too large or simply if the relay has no more space or is not open, the delivery is postponed.
The relay points are just relays, DPD cannot be held responsible for their service and likewise for us. As everywhere, it happens to encounter unfriendly people.
We hope to count you among our customers despite this unfortunate incident.
Have a pleasant end of the year.
Best regards
Kevin VPC

Hello Sir,
We would like to apologize for this lamentable experience at HAWAIISURF.
You see, our VPC service only has 2 employees who are responsible for answering emails, calls, checking and shipping about a hundred orders for this holiday period and processing returns.
We do our best but unfortunately when we are on the line with one customer we cannot take another at the same time; the lines are therefore easily occupied.
For faster processing, it is preferable to contact us by phone as we have a lot of emails to handle, by phone it’s direct, provided you manage to reach us on the first try or otherwise via the Messenger application on Facebook where we sometimes respond even outside of our working hours.
It is true that there was also a day when the line was completely cut off but no one is infallible, we quickly contacted technicians to resolve this issue.
It seems that you had a lot of bad luck with this order but you can definitely return your product for an exchange or a refund, they are generally processed within 24-48 hours after receipt and refunds are received within 10 working days.
You have a period of 100 days to return your products so we hope you will overcome your fear to try the quality of HAWAIISURF's customer service and let us make it up to you for this series of complications.
Have a pleasant end of the year.
Best regards
Kevin VPC

Hello Madam,
We sincerely apologize. Indeed, our order preparation teams could not reach you due to the high number of orders during this period, but normally we do contact our customers by phone to inform them of any anomalies.
Have a pleasant end of the year.
Best regards
Kevin VPC

Hello Sir,
We would like to apologize for this lack of seriousness on the part of our partner TNT. We have already reported to TNT that their agency in the North region is not exemplary as it is not uncommon for our orders in the Lille region not to be delivered to home. Moreover, during this Christmas period, the flow of packages is significantly higher than normal, which means that to meet delivery deadlines, some drivers drop off their last packages at relay points directly.
In any case, we will proceed to a refund of the shipping costs and we apologize again for the inconvenience caused.
Have a pleasant day and happy end-of-year holidays.
Best regards
Kevin VPC

Hello Sir, We apologize for this lack of seriousness on the part of our partner TNT. During this Christmas period, there are a huge number of packages and some delivery people do not make all deliveries in person to save time. We will immediately proceed to refund your shipping costs and report this complaint to TNT customer service. We wish you a good day and pleasant end-of-year celebrations. Best regards, Kevin VPC

Hello Sir,
We sincerely apologize for this oversight on the part of our order preparers.
Please know that for any oversight or error on our part, we cover return shipping costs up to €10 and will resend your order for free.
We hope you managed to handle it without damaging the product and without too much effort to remove our security tag.
Have a pleasant day and excellent end-of-year celebrations.
Best regards
Kevin VPC

Hello Sir,
We would like to apologize for this size error and also excuse our partner GEODIS for this incident with the package.
We have discussed with you so that you keep the board you received despite everything. We will credit you a voucher of €50 and send you materials so that you can repair this small scratch on the paint of the board.
We wish you a good end of the year.
Best regards
Kevin VPC

Hello Sir,
We would like to apologize for this incident. Although our stock is real-time, there may be errors or incidents that prevent us from selling you a product.
In such cases, we offer you an exchange or a refund according to your choice, and you can also contact management to see if it is possible to order the product you originally wanted.
Have a good end of the year.
Best regards
Kevin VPC

Hello, We are sorry if you were disappointed with the welcome in the store, unfortunately as noted in your message we have to take care of everything in the store, and we also have different departments so the seller in the roller or surf department may not necessarily be able to help you more than that with a technical garment, however I am surprised that we did not advise you or look for a competent colleague because we were busy. Can you describe the seller you approached? Did he respond poorly to you? Best regards, Romain HAWAIISURF

Hello,
She will be able to pick up the package by presenting a copy of your ID, either physically or a readable scan or photo on a smartphone is not a problem.
For security reasons, we cannot change the names of pickups in relay, through which means did you make your request?
Best regards
Romain
HAWAIISURF

Hello,
Your return was processed on 16/11 following its receipt on 14/11, as indicated in our T&Cs and on the return slip with the order, we make sure to proceed with the refund within 15 days. The refund was validated this weekend by management and will be made according to the payment method.
What information were you missing?
Best regards
Romain
HAWAIISURF

Hello,
What is the missing item? Your pack was delivered in 24h following its shipment on 02/11 (the first of November being a holiday). What details were you missing?
Best regards
Romain
HAWAIISURF

Hello,
What do you consider to be the normal shipping rate? Our packages are delivered within 24 hours for the majority, but this also depends on the recipient store in the case of a relay drop-off.
You ordered the

Hello,
You ordered your board on Thursday 27/07 at 10:15 PM with a delay of 3-4 working days after the order was processed, order received on Friday with a pickup request made the same day for the earliest possible (the following Tuesday according to the store's hours). We sent it out as quickly as possible at the beginning of the following week as it was impossible earlier, you chose and were able to pick it up on Friday of that same week, 04/08, with preparation and delivery completed in 5 working days (counting our Monday closure).
In any case, we are sorry that the board finally arrived one day late.
To say that you have had no response is a bit exaggerated; we ourselves, after perpetual follow-ups, have not received any feedback from Géodis regarding your delivery and continue to chase them.
We will therefore proceed to refund the shipping costs on our part while waiting for the carrier to respond, who is doing everything to bury the matter.
You could see upon unpacking that maximum care was taken in preparation to ensure the surf arrived in good condition; however, it was slightly damaged on the nose during transport. The zero-risk does not exist, unfortunately, for any purchase made through a delivery provider; on a surfboard that we sold at a loss with a €270 saving, we could not make any additional gesture. We offered you a return or sending a repair kit so that even if you had something to do, your reserve would not be impacted by this transport issue, which you refused.
We are sorry that your order did not go perfectly, however, your review is slightly exaggerated in every way as we have tried to find a solution.
Best regards
Romain
HAWAIISURF

Hello,
We apologize for your order, unfortunately during the sales more products were put on the shelves, and with the influx of the period despite the prices we offered some customers still treated themselves at our expense in our aisles..
We are sorry for the bad news and will send the rest of the order and refund the difference as soon as possible.
Best regards
Romain
HAWAIISURF

Hello,
We are sorry to read your review, we are reporting the issue to TNT as this is not the service for which we hired and pay them. On our side, we have initiated the refund for your shipping costs and apologize for your delivery.
Best regards
Romain
HAWAIISURF

Hello, you indicate that you have a bad memory of our store, however, on your 13 orders with us, we have no record of product returns and over €1200 in savings on your purchases, which leads me to wonder at what point you have a good memory of your online purchases. Moreover, this order is the first of your orders to encounter a shipping problem, this is unfortunately a risk for any online purchase, we strive to resolve this as quickly as possible but it takes time, we have engaged in multiple steps and follow-ups to retrieve your package, it is therefore very unlikely that your call or DPD promised you a return of the package within 48 hours is responsible for its return within 10 days but I understood well on the phone that it was a difficult fact to assimilate. Delivery issues are common problems for all online sellers and are accidents that happen without prior reasons, if a site that saves you more than a minimum wage on a dozen orders becomes a site to blacklist for a single delivery issue, it is better not to consume online anymore. Best regards, Romain, HAWAIISURF

Hello, We apologize for the lack of feedback, we could not ship the order because the skateboard was ordered with a national shipping fee but a delivery to La Réunion. We have urgently requested a refund on Paypal. Best regards, Romain HAWAIISURF

Hello, We apologize for the delay in delivering your order, we shipped the board a bit late on the 11th for delivery between the 12th and the 14th, I cannot tell you why TNT took longer. We will refund your shipping costs. (7.90€, as close to 10 as 79 is to 100) Best regards, Romain HAWAIISURF

Hello, The refund is indeed in progress, with the sales we have quite a bit of processing, the second shipping fee will be refunded via your payment method at the beginning of next week. We had indicated to you to place your order as a supplement in 'Hawaiisurf store pickup' to avoid paying a second shipping fee and the delay in refunding it. Best regards, Romain HAWAIISURF