Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3, 4 and 5 stars

Reset filters

Acheteur Vérifié

Published on 30/10/2019 à 13h23 following a purchase from 01/10/2019

Simple and efficient order and delivery

Translated reviews

Acheteur Vérifié

Published on 30/10/2019 à 13h23 following a purchase from 03/10/2019

Faster delivery than expected, I remain loyal.

Translated reviews

Acheteur Vérifié

Published on 30/10/2019 à 13h17 following a purchase from 16/09/2019

Very fast delivery, materials conforming to what is indicated on the site and of very good quality.

Translated reviews

Acheteur Vérifié

Published on 22/08/2019 à 07h34 following a purchase from 10/07/2019

Order not received. ... Supposedly lost.... while a surf is part of it.

Translated reviews

Acheteur Vérifié

Published on 06/08/2019 à 08h44 following a purchase from 25/05/2019

Super site

Translated reviews

Acheteur Vérifié

Published on 02/08/2019 à 15h12 following a purchase from 25/05/2019

Not serious. Difficult to reach them by phone, even impossible. They do not respond to emails. Product displayed not in stock. Delivery of another product....

Translated reviews

Acheteur Vérifié

Published on 30/07/2019 à 11h48 following a purchase from 18/06/2019

Good site, good products, I have previously bought shoes and I was not disappointed. Delivery is fast and the packages arrive in good condition.

Translated reviews

Acheteur Vérifié

Published on 17/07/2019 à 07h10 following a purchase from 28/04/2019

SPEED OF DELIVERY AND COMPLIANT MERCHANDISE

Translated reviews

Acheteur Vérifié

Published on 08/07/2019 à 11h01 following a purchase from 22/06/2019

Perfect, fast!

Translated reviews

Acheteur Vérifié

Published on 08/07/2019 à 10h47 following a purchase from 21/06/2019

simple to use website, product arrived in a very well protected package, however delivery took more than 48 hours.

Translated reviews

Acheteur Vérifié

Published on 05/07/2019 à 19h25 following a purchase from 19/06/2019

board well packaged received quickly

Translated reviews

Acheteur Vérifié

Published on 05/07/2019 à 11h35 following a purchase from 21/06/2019

Very easy navigation on the site, easy order, easy order tracking as well.

Translated reviews

Acheteur Vérifié

Published on 04/07/2019 à 18h35 following a purchase from 23/06/2019

Impeccable service, fast delivery.

Translated reviews

Acheteur Vérifié

Published on 04/07/2019 à 16h37 following a purchase from 22/06/2019

First order and very good experience. Attractive offer and package received on time! Material conforms to the description. I recommend!

Translated reviews

Acheteur Vérifié

Published on 04/07/2019 à 15h20 following a purchase from 23/06/2019

Nothing to report, very good

Translated reviews

Acheteur Vérifié

Published on 04/07/2019 à 15h11 following a purchase from 23/06/2019

Very good shop, fast shipping of the package and friendly staff, I recommend 100% :)

Translated reviews

Acheteur Vérifié

Published on 04/07/2019 à 15h10 following a purchase from 24/06/2019

Simple to use site

Translated reviews

Acheteur Vérifié

Published on 04/07/2019 à 15h09 following a purchase from 22/06/2019

Perfect.

Translated reviews

Acheteur Vérifié

Published on 26/06/2019 à 17h00 following a purchase from 19/06/2019

Translated reviews

Acheteur Vérifié

Published on 26/06/2019 à 09h02 following a purchase from 17/06/2019

Good service

Translated reviews

Acheteur Vérifié

Published on 26/06/2019 à 08h38 following a purchase from 14/06/2019

the cheapest on the market ...

Translated reviews

Acheteur Vérifié

Published on 25/06/2019 à 19h58 following a purchase from 20/06/2019

Fast shipping and no unpleasant surprises

Translated reviews

Acheteur Vérifié

Published on 25/06/2019 à 19h46 following a purchase from 18/06/2019

great site for young people, fast and efficient I recommend

Translated reviews

Acheteur Vérifié

Published on 25/06/2019 à 18h45 following a purchase from 20/06/2019

Perfect super store and sellers

Translated reviews

Acheteur Vérifié

Published on 25/06/2019 à 13h58 following a purchase from 18/06/2019

Order received very quickly. Good products at a very attractive price with the promotion.

Translated reviews

Acheteur Vérifié

Published on 25/06/2019 à 09h43 following a purchase from 19/06/2019

Surprising stock management. And surprising customer service. Message left on the answering machine quite abrupt and no apology for the mistake.

Translated reviews

Acheteur Vérifié

Published on 24/06/2019 à 18h18 following a purchase from 17/06/2019

Perfect

Translated reviews

Acheteur Vérifié

Published on 24/06/2019 à 14h32 following a purchase from 14/06/2019

delivery faster than expected, thank you =)

Translated reviews

Acheteur Vérifié

Published on 24/06/2019 à 14h00 following a purchase from 13/06/2019

I never received my order! I canceled it due to lack of delivery.
I am not satisfied with the organization or the seriousness.
I hope never again.
In the meantime, I am waiting for my refund!!!!!!!

Translated reviews

Response from HawaiiSurf Published on 25/06/2019

Hello,
we received your order on the evening of June 13 with a scheduled shipment on June 14 for delivery expected between June 17 and 18 within 48 hours. We did indeed experience a slight delay that would have made the delivery on Wednesday, June 19, with less than a day's delay.
We have received your cancellation request, even before the scheduled delivery time, and the refund is in progress.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 24/06/2019 à 11h31 following a purchase from 15/06/2019

I ordered on a Sunday and I only saw delivery information appear on Thursday. I tried to contact you by phone at least 10 times without success. I then sent you an email and got no response. However, on Thursday I received information from the carrier and I received my package on Friday. If I need again, I will order from your site but there is a big downside on communication.

Translated reviews

Acheteur Vérifié

Published on 24/06/2019 à 10h07 following a purchase from 19/06/2019

Cool promotions

Translated reviews

Acheteur Vérifié

Published on 24/06/2019 à 08h46 following a purchase from 04/06/2019

Purchase in store during an order pickup. The sellers are very available and good advice.

Translated reviews

Acheteur Vérifié

Published on 24/06/2019 à 08h45 following a purchase from 18/06/2019

excellent service, fast and reliable

Translated reviews

Acheteur Vérifié

Published on 23/06/2019 à 22h38 following a purchase from 11/06/2019

It's okay

Translated reviews

Acheteur Vérifié

Published on 23/06/2019 à 22h27 following a purchase from 17/06/2019

good

Translated reviews

Acheteur Vérifié

Published on 23/06/2019 à 18h15 following a purchase from 16/06/2019

Not bad choice

Translated reviews

Acheteur Vérifié

Published on 23/06/2019 à 18h08 following a purchase from 19/06/2019

Item received on time very well packaged thank you very much

Translated reviews

Acheteur Vérifié

Published on 23/06/2019 à 18h07 following a purchase from 19/06/2019

Very good thank you Received on time very well packaged thank you very much

Translated reviews

Acheteur Vérifié

Published on 23/06/2019 à 17h05 following a purchase from 19/06/2019

perfect and fast

Translated reviews

Acheteur Vérifié

Published on 23/06/2019 à 14h44 following a purchase from 21/06/2019

I have known HawaiI Surf for a long time so I knew there wouldn't be any problem. This is the first time however that I order through the site: delivery just 24 hours after placing the order. What more could you ask for? Thank you very much!

Translated reviews