Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 11/04/2019 à 15h05 following a purchase from 08/04/2019

High delivery costs. Delay ok. Website ok

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Acheteur Vérifié

Published on 11/04/2019 à 14h58 following a purchase from 06/04/2019

Pleasant and complete

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Acheteur Vérifié

Published on 11/04/2019 à 14h34 following a purchase from 06/04/2019

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Acheteur Vérifié

Published on 11/04/2019 à 14h05 following a purchase from 07/04/2019

Super fast delivery

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Acheteur Vérifié

Published on 11/04/2019 à 13h55 following a purchase from 08/04/2019

attentive staff, good product that meets my expectations. Thank you

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Acheteur Vérifié

Published on 11/04/2019 à 13h50 following a purchase from 07/04/2019

Convenient when the local shop can no longer help us

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Acheteur Vérifié

Published on 11/04/2019 à 13h44 following a purchase from 07/04/2019

Fast and efficient

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Acheteur Vérifié

Published on 11/04/2019 à 13h39 following a purchase from 04/04/2019

Yes.

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Acheteur Vérifié

Published on 11/04/2019 à 13h35 following a purchase from 08/04/2019

Order placed via Amazon. Processing and delivery VERY fast. Thank you!

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Acheteur Vérifié

Published on 11/04/2019 à 13h29 following a purchase from 05/04/2019

Very good customer service on the phone for advice.

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Acheteur Vérifié

Published on 11/04/2019 à 13h21 following a purchase from 09/04/2019

They have the equipment, the know-how and the willingness. Which is quite rare. Undoubtedly and by far the best store/website in Île-de-France.

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Acheteur Vérifié

Published on 10/04/2019 à 16h58 following a purchase from 03/04/2019

Top service

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Acheteur Vérifié

Published on 10/04/2019 à 14h31 following a purchase from 03/04/2019

Fast, efficient!

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Acheteur Vérifié

Published on 10/04/2019 à 11h59 following a purchase from 06/04/2019

Always nice and good advice

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Acheteur Vérifié

Published on 10/04/2019 à 11h17 following a purchase from 04/04/2019

Good price and very fast delivery

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Acheteur Vérifié

Published on 09/04/2019 à 16h50 following a purchase from 03/04/2019

Serious shop where I have been supplying myself for over 20 years.

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Acheteur Vérifié

Published on 09/04/2019 à 11h39 following a purchase from 05/04/2019

Not satisfied with the delivery, having paid for express delivery but 4 days later the package still not sent, unacceptable

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Acheteur Vérifié

Published on 09/04/2019 à 00h49 following a purchase from 31/03/2019

Perfect, fast, efficient, very satisfied!

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Acheteur Vérifié

Published on 08/04/2019 à 22h41 following a purchase from 04/04/2019

Perfect sales service, thanks to Claude. The order arrived in less than 24 hours.

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Acheteur Vérifié

Published on 08/04/2019 à 15h50 following a purchase from 05/04/2019

Very fast

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Acheteur Vérifié

Published on 08/04/2019 à 13h38 following a purchase from 06/04/2019

very nice, reactive advice

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Acheteur Vérifié

Published on 08/04/2019 à 13h34 following a purchase from 06/04/2019

at the top

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Acheteur Vérifié

Published on 08/04/2019 à 13h24 following a purchase from 06/04/2019

I believe that when you pay for next day shipping and it is stated on the site, you should receive this service. Order placed on Saturday, was supposed to receive this morning, no news... not serious at all

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Acheteur Vérifié

Published on 08/04/2019 à 13h17 following a purchase from 06/04/2019

Professional and good advice

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Acheteur Vérifié

Published on 08/04/2019 à 09h22 following a purchase from 31/03/2019

Well-designed site and easy to navigate. Longboard received well packaged and in perfect condition.

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Acheteur Vérifié

Published on 08/04/2019 à 08h55 following a purchase from 04/04/2019

Very good site and very fast delivery.

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Acheteur Vérifié

Published on 08/04/2019 à 07h56 following a purchase from 03/04/2019

Delivery in less than 48 hours, nothing to complain about, +++

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Acheteur Vérifié

Published on 08/04/2019 à 07h04 following a purchase from 05/04/2019

Efficient order and fast delivery

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Acheteur Vérifié

Published on 07/04/2019 à 22h42 following a purchase from 01/04/2019

Product conforms, received on time and in good condition. Impeccable.

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Acheteur Vérifié

Published on 07/04/2019 à 21h31 following a purchase from 31/03/2019

Chat service, delivery: fast and efficient.

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Acheteur Vérifié

Published on 07/04/2019 à 21h18 following a purchase from 31/03/2019

Delivery in 48 hours, for me it has been a week and still nothing received!!!

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Acheteur Vérifié

Published on 07/04/2019 à 15h15 following a purchase from 27/03/2019

I don't know the site, but I do know the store. Following my dissatisfaction with 1 out of 2 products purchased, hawaiisurf contacted me to resolve my issue: this approach is positive in itself, let's wait for the follow-up. Nice material but in April, indeed, ski shoes are rarer and I should have acted sooner for this purchase.

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Acheteur Vérifié

Published on 07/04/2019 à 09h32 following a purchase from 29/03/2019

Correct

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Acheteur Vérifié

Published on 07/04/2019 à 00h24 following a purchase from 28/03/2019

very professional, and good advice
thank you

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Acheteur Vérifié

Published on 06/04/2019 à 23h09 following a purchase from 01/04/2019

Fast

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Acheteur Vérifié

Published on 06/04/2019 à 20h59 following a purchase from 03/04/2019

Nothing to report, everything is perfect, very fast delivery, very well packaged parcel.

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Acheteur Vérifié

Published on 06/04/2019 à 19h42 following a purchase from 21/03/2019

Quick response to questions and fast delivery too.

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Acheteur Vérifié

Published on 06/04/2019 à 14h00 following a purchase from 02/04/2019

Fast delivery, product conforms.

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Acheteur Vérifié

Published on 06/04/2019 à 13h42 following a purchase from 15/03/2019

Very good

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Acheteur Vérifié

Published on 06/04/2019 à 12h50 following a purchase from 04/04/2019

Competent seller but unpleasant, with a smile it's nicer! Customers come to see sellers for information, not to be treated like someone who knows nothing. Sales technique needs to be reviewed...

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