Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 23/03/2019 à 13h11 following a purchase from 20/03/2019

Order as described, very fast delivery and information at every step: it's perfect

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Acheteur Vérifié

Published on 23/03/2019 à 12h55 following a purchase from 19/03/2019

Qualified staff, large stock with cutting-edge products. In short, the best for sliding sports at the gates of Paris (including for sea surfing with a real dedicated range). Not to mention the excellent atmosphere that prevails in this shop. Thank you very much and well done!

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Acheteur Vérifié

Published on 23/03/2019 à 12h45 following a purchase from 21/03/2019

Delivery as described and on time!

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Acheteur Vérifié

Published on 23/03/2019 à 08h31 following a purchase from 17/03/2019

very happy delivered on time

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Acheteur Vérifié

Published on 22/03/2019 à 20h31 following a purchase from 17/03/2019

Super quality

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Acheteur Vérifié

Published on 22/03/2019 à 00h31 following a purchase from 14/03/2019

The box was pierced (broken through) and the inner plastic packaging was torn over 15 good cm! Fortunately, the wetsuit was fine! So packaging and transport need improvement!

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Acheteur Vérifié

Published on 21/03/2019 à 20h04 following a purchase from 16/03/2019

Good site

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Acheteur Vérifié

Published on 21/03/2019 à 19h59 following a purchase from 17/03/2019

quality service

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Acheteur Vérifié

Published on 21/03/2019 à 19h13 following a purchase from 17/03/2019

Maybe consider training your employees to put two similar shoes in one box.

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Acheteur Vérifié

Published on 21/03/2019 à 15h29 following a purchase from 16/03/2019

Fast shipping, top merchandise, can't wait to get back on quads... 30 years later! Thank you Hawaii Surf

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Acheteur Vérifié

Published on 21/03/2019 à 15h26 following a purchase from 17/03/2019

Always so satisfied since I bought my first snowboard 30 years ago!!

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Acheteur Vérifié

Published on 21/03/2019 à 08h50 following a purchase from 13/03/2019

Perfect, order as described delivered before the indicated date (just a pity not to have received a notification from the carrier). Packaging was great, nothing to say.

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Acheteur Vérifié

Published on 19/03/2019 à 20h56 following a purchase from 08/03/2019

There are more and more days between the order and delivery, you say it’s shipped and it’s not true, I received the package today, March 19, before when I ordered from Claude I had the packages 2 days later, now it takes at least 10 days, when it’s been more than a week and I don’t have a package I call you not happy and strangely I receive 3 days after each complaint the promo code instead of the licensed rate never works. Best regards, Ghislaine Ponty

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Response from HawaiiSurf Published on 20/03/2019

Hello,
We sincerely apologize for the delay on this last order, we indeed had a hiccup with the shipment, the first envelope sent was lost by the carrier, everything was shipped and good for us.
Before having your feedback, to inform us that you hadn’t received anything, we then made an urgent reshipment. The fact that you call “not happy” has nothing to do with the reception shortly after, by simply informing us, happy or not we would have reacted in any case =) .
No need to generalize exceptions, delays remain rare, apart from this one corresponding to a delivery problem with the carrier. We noted only one delay for a set of bearings ordered during the sales last June.
When the code doesn’t work, we handle it manually, the refund of 10% of your order has actually been processed today.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 19/03/2019 à 20h27 following a purchase from 15/03/2019

Very professional and efficient

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Acheteur Vérifié

Published on 19/03/2019 à 20h27 following a purchase from 15/03/2019

Well designed, unfortunately not all accessories are available and sizes are often out of stock for roller types (FR igor)

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Acheteur Vérifié

Published on 19/03/2019 à 17h32 following a purchase from 12/03/2019

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Acheteur Vérifié

Published on 19/03/2019 à 09h14 following a purchase from 10/03/2019

Fast order and delivery, careful packaging of items, nothing to complain about.

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Acheteur Vérifié

Published on 19/03/2019 à 07h08 following a purchase from 13/03/2019

Very good price

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Acheteur Vérifié

Published on 18/03/2019 à 18h21 following a purchase from 14/03/2019

Ultra fast delivery, top products!

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Acheteur Vérifié

Published on 18/03/2019 à 15h39 following a purchase from 04/03/2019

1st order received in 24 hours (with extra charge)
Very satisfied.

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Acheteur Vérifié

Published on 18/03/2019 à 11h57 following a purchase from 11/03/2019

Fast and reliable. But product descriptions are missing on some items.

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Acheteur Vérifié

Published on 18/03/2019 à 11h11 following a purchase from 10/02/2019

Nothing to report, I recommend, fast delivery.

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Acheteur Vérifié

Published on 17/03/2019 à 18h53 following a purchase from 09/03/2019

I bought skis, I received them 3 days later, in good packaging, well done, I recommend this site

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Acheteur Vérifié

Published on 17/03/2019 à 16h30 following a purchase from 15/03/2019

Delivery issue quickly resolved by the very pleasant seller thank you Romain

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Acheteur Vérifié

Published on 17/03/2019 à 14h08 following a purchase from 15/03/2019

Fast delivery to a relay point, product meets my expectations.

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Acheteur Vérifié

Published on 17/03/2019 à 11h46 following a purchase from 13/03/2019

NO COMPLAINTS, VERY WELL PACKAGED RECEIVED QUICKLY. AS ORDERED

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Acheteur Vérifié

Published on 17/03/2019 à 11h45 following a purchase from 10/03/2019

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Acheteur Vérifié

Published on 17/03/2019 à 00h01 following a purchase from 13/03/2019

Efficient and fast! Good promotions at the end of the season. I ordered a Snow on Wednesday evening, received at the relay point on Friday. I take away one star because the cover of my LibTech board was torn. Phone inquiry was efficient.

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Acheteur Vérifié

Published on 16/03/2019 à 17h30 following a purchase from 13/03/2019

Efficient and fast. Quality products at the best price!

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Acheteur Vérifié

Published on 16/03/2019 à 16h00 following a purchase from 13/03/2019

Very responsive, I received the suit 2 days after my order, very appreciated

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Acheteur Vérifié

Published on 16/03/2019 à 15h25 following a purchase from 10/03/2019

Really good, I was worried about getting the wrong size, no problem! A team available and attentive!

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Acheteur Vérifié

Published on 15/03/2019 à 23h23 following a purchase from 09/03/2019

Perfect

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Acheteur Vérifié

Published on 15/03/2019 à 20h59 following a purchase from 13/03/2019

Order preparation and shipping top-notch! 24h!!

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Acheteur Vérifié

Published on 15/03/2019 à 17h04 following a purchase from 11/03/2019

Very good for tracking and shipping

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Acheteur Vérifié

Published on 15/03/2019 à 16h44 following a purchase from 09/03/2019

Good, no problems to report.

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Acheteur Vérifié

Published on 15/03/2019 à 15h28 following a purchase from 10/03/2019

Very responsive, fast delivery

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Acheteur Vérifié

Published on 15/03/2019 à 13h59 following a purchase from 12/03/2019

Items received the next day by DPD. As ordered. Recommended by Hawaiisurf for the purchase of Snow boots (Burton Ruler on sale at 50%).

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Acheteur Vérifié

Published on 15/03/2019 à 07h34 following a purchase from 09/03/2019

Order received on time, with everything I needed.

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Acheteur Vérifié

Published on 15/03/2019 à 07h14 following a purchase from 07/03/2019

Correct site.

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Acheteur Vérifié

Published on 14/03/2019 à 19h25 following a purchase from 12/03/2019

Perfect, fast shipping, good communication with customer service (for shipping date)

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