Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 03/02/2019 à 19h25 following a purchase from 30/01/2019

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Acheteur Vérifié

Published on 03/02/2019 à 19h25 following a purchase from 30/01/2019

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Acheteur Vérifié

Published on 03/02/2019 à 14h45 following a purchase from 26/01/2019

Super !! Fast and small gift, ski socks, from the same brand as the jacket ordered !! Excellent.

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Acheteur Vérifié

Published on 03/02/2019 à 14h45 following a purchase from 26/01/2019

Super!! Fast and a small gift, ski socks, from the same brand as the jacket ordered!! Excellent.

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Acheteur Vérifié

Published on 03/02/2019 à 09h28 following a purchase from 30/01/2019

Efficient and fast delivery

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Acheteur Vérifié

Published on 03/02/2019 à 09h28 following a purchase from 30/01/2019

Efficient and fast delivery

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Acheteur Vérifié

Published on 02/02/2019 à 23h37 following a purchase from 24/01/2019

GOOD!!!, but expensive, the delivery costs! (let's say that the delivery costs me 4 times the price of the item..!)

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Response from HawaiiSurf Published on 22/02/2019

Hello,
Unfortunately, the delivery rates are fixed (for Belgium as for France) and it is true that for just a spare part it may seem disproportionate..
We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust delivery costs based on the theoretical weight of one or more items in an order, for the moment.
Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the delivery.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 02/02/2019 à 23h37 following a purchase from 24/01/2019

GOOD!!!, but expensive, the shipping costs! (let's say that the shipping costs me 4 times the price of the part..!)

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Response from HawaiiSurf Published on 22/02/2019

Hello, Unfortunately, the shipping rates are fixed (for Belgium as for France) and it is true that for just one spare part it may seem disproportionate.. We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust shipping costs based on the theoretical weight of one or more items in an order, for now. Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the shipping. Best regards Romain HAWAIISURF

Acheteur Vérifié

Published on 02/02/2019 à 23h10 following a purchase from 29/01/2019

Serious - Pro a safe value of Glisse!

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Acheteur Vérifié

Published on 02/02/2019 à 23h10 following a purchase from 29/01/2019

Serious - Pro a safe bet for Gliding!

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Acheteur Vérifié

Published on 02/02/2019 à 21h52 following a purchase from 28/01/2019

Perfect

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Acheteur Vérifié

Published on 02/02/2019 à 21h52 following a purchase from 28/01/2019

Perfect

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Acheteur Vérifié

Published on 02/02/2019 à 21h09 following a purchase from 27/01/2019

Very pro

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Acheteur Vérifié

Published on 02/02/2019 à 21h09 following a purchase from 27/01/2019

Very professional

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Acheteur Vérifié

Published on 02/02/2019 à 20h43 following a purchase from 26/01/2019

Good site! I received my package a day before the expected date!

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Acheteur Vérifié

Published on 02/02/2019 à 20h43 following a purchase from 26/01/2019

Good site! I received my package a day before the expected date!

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Acheteur Vérifié

Published on 02/02/2019 à 20h33 following a purchase from 27/01/2019

Interesting

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Acheteur Vérifié

Published on 02/02/2019 à 20h33 following a purchase from 27/01/2019

Interesting

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Acheteur Vérifié

Published on 02/02/2019 à 18h59 following a purchase from 25/01/2019

Fast, excellent product

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Acheteur Vérifié

Published on 02/02/2019 à 18h59 following a purchase from 25/01/2019

Fast, excellent product

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Acheteur Vérifié

Published on 02/02/2019 à 18h19 following a purchase from 14/01/2019

Very visual and pleasant site. Quick response via Messenger. Friendly seller and knowledgeable about the technical aspects of the products. They are very good at giving advice, I highly recommend.

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Acheteur Vérifié

Published on 02/02/2019 à 18h19 following a purchase from 14/01/2019

Very visual and pleasant site.
Quick response via Messenger.
Friendly seller and relevant on the technicality of the products
They are very good advice, I highly recommend.

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Acheteur Vérifié

Published on 02/02/2019 à 18h16 following a purchase from 27/01/2019

super

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Acheteur Vérifié

Published on 02/02/2019 à 18h16 following a purchase from 27/01/2019

great

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Acheteur Vérifié

Published on 02/02/2019 à 17h00 following a purchase from 30/01/2019

Superb equipment. Perfect

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Acheteur Vérifié

Published on 02/02/2019 à 17h00 following a purchase from 30/01/2019

Superb equipment. Perfect

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Acheteur Vérifié

Published on 02/02/2019 à 14h32 following a purchase from 31/01/2019

Fast delivery, perfect!

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Acheteur Vérifié

Published on 02/02/2019 à 14h32 following a purchase from 31/01/2019

Fast delivery, perfect!

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Acheteur Vérifié

Published on 02/02/2019 à 14h15 following a purchase from 31/01/2019

Express delivery the next day. Well packaged. Compliant material. Good job!

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Acheteur Vérifié

Published on 02/02/2019 à 14h15 following a purchase from 31/01/2019

Express delivery the next day. Well packaged. Material as described. Good job!

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Acheteur Vérifié

Published on 02/02/2019 à 13h05 following a purchase from 29/01/2019

1 day delay in shipping, communication a bit late but commercial gesture so I recommend.

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Acheteur Vérifié

Published on 02/02/2019 à 13h05 following a purchase from 29/01/2019

1 day delay in shipping, communication a bit late but commercial gesture so I recommend.

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Acheteur Vérifié

Published on 02/02/2019 à 12h47 following a purchase from 30/01/2019

Everything is correct, fast shipping I recommend

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Acheteur Vérifié

Published on 02/02/2019 à 12h47 following a purchase from 30/01/2019

Everything is correct, fast shipping, I recommend

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Acheteur Vérifié

Published on 02/02/2019 à 11h26 following a purchase from 29/01/2019

I love everything, impeccable quality, package delivered quickly, the choice of my favorite brands… my son used to certain big brands was surprised by the price. I think I will become a good customer

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Acheteur Vérifié

Published on 02/02/2019 à 11h26 following a purchase from 29/01/2019

I love everything, impeccable quality, package delivered quickly, the choice of my favorite brands… my son, used to certain big brands, was surprised by the price. I think I will become a good customer

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Acheteur Vérifié

Published on 02/02/2019 à 10h14 following a purchase from 27/01/2019

Fast and impeccable delivery

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Acheteur Vérifié

Published on 02/02/2019 à 10h14 following a purchase from 27/01/2019

Fast and impeccable delivery

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Acheteur Vérifié

Published on 02/02/2019 à 10h09 following a purchase from 28/01/2019

Clear site to use and the product descriptions are very detailed! Fast shipping!

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Acheteur Vérifié

Published on 02/02/2019 à 10h09 following a purchase from 28/01/2019

Clear site to use and the product descriptions are very detailed! Fast shipping!

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