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A
Rating: 4 out of 5
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 3, 4 and 5 stars
Reset filtersA
Rating: 1 out of 5
Very disappointed, lack of professionalism.
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Response from HawaiiSurf
Hello Sir,
The Hawaiisurf team would like to apologize for this incident regarding your order. We will forward your feedback to the relevant departments to prevent this from happening again.
Despite everything, have a good end of the year.
Best regards
Kevin VPC
The Hawaiisurf team would like to apologize for this incident regarding your order. We will forward your feedback to the relevant departments to prevent this from happening again.
Despite everything, have a good end of the year.
Best regards
Kevin VPC
A
Rating: 5 out of 5
Good site, I recommend it
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A
Rating: 5 out of 5
super shop
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A
Rating: 5 out of 5
Simple, fast, efficient
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A
Rating: 5 out of 5
SUPER ORDER COMPLIANT AND DELIVERED SUPER FAST NOTHING TO REPORT WILL BE VERY GOOD FOR THE DECORATION
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A
Rating: 5 out of 5
Very good, very fast
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A
Rating: 4 out of 5
Difficulties printing gift vouchers
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A
Rating: 5 out of 5
delivery on time
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A
Rating: 5 out of 5
item compliant with my order and delivered quickly
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A
Rating: 5 out of 5
Magical
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A
Rating: 3 out of 5
Product compliant with my expectations.
However, there was a delivery issue (duration), independent of the site.
Problem resolved with Hawaiisurf but it took a bit of time (phone line down, during the holidays!).
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However, there was a delivery issue (duration), independent of the site.
Problem resolved with Hawaiisurf but it took a bit of time (phone line down, during the holidays!).
A
Rating: 5 out of 5
Very reactive. Super fast delivery.
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A
Rating: 4 out of 5
GOOD BUT NOT EASY TO GET IN TOUCH
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A
Rating: 5 out of 5
perfect very fast service
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A
Rating: 5 out of 5
Very good delivery
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A
Rating: 5 out of 5
Speed and efficiency ... Site to recommend +++
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A
Rating: 5 out of 5
Very fast and very careful delivery! I am very satisfied and would recommend you without hesitation.
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A
Rating: 5 out of 5
ordered at 4 PM, received the next day late morning: Bravo
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A
Rating: 5 out of 5
The site is good with good promotions, but it's a shame they no longer carry towed sports products like wakeboarding
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Serious and fast delivery
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A
Rating: 4 out of 5
Fast delivery, very correct
I recommend and will recommend if needed
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I recommend and will recommend if needed
A
Rating: 5 out of 5
Package received on Tuesday for an order placed on Sunday evening.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
For my first order, nothing to say.
It was very good.
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It was very good.
A
Rating: 5 out of 5
Fast and compliant
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A
Rating: 5 out of 5
Very good site, with choice, respect for delivery times, nothing but happiness !!!!
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A
Rating: 5 out of 5
fantastic, super fast, well packaged and protected, you are the best!
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A
Rating: 5 out of 5
Very good mail order site for everything related to sliding and sliding clothes, as good as the store in Ivry. Delivery times are rather short.
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A
Rating: 5 out of 5
very fast delivery, and perfect delivery tracking
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A
Rating: 4 out of 5
It's a good site but I don't like the exchanges. Because you have to buy another pair then return the first one and for those who can't afford it, what do they do? For me, the exchange should be handled online to reserve the right size and then do the rest. But I like the site, fast order processing and delivery. very good product.
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Response from HawaiiSurf
Hello Sir,
Indeed this system is constraining for more or less expensive products. Before we used to handle exchanges by reserving products but we encountered several types of problems:
It happened that customers did not return the product to us which meant we kept products aside for nothing.
It happened that customers returned products to us in a bad state and we could not therefore make the exchange (if the product has been used, worn out or completely broken or if the packaging is too damaged.
For this kind of processing, the downstream work is more complicated, especially for stock management.
As a result, we decided to modify our return processing by just doing refunds.
In fact, the goal is for the customer to receive the right product much faster, 24-48 hours compared to 3-5 business days before.
But for more expensive products, the customer just needs to inform us so that we set the product aside for them while ensuring that they will return the product for exchange.
We thank you for your feedback and hope to have answered your questions.
Have a pleasant end of the year.
Best regards
Kevin VPC
Indeed this system is constraining for more or less expensive products. Before we used to handle exchanges by reserving products but we encountered several types of problems:
It happened that customers did not return the product to us which meant we kept products aside for nothing.
It happened that customers returned products to us in a bad state and we could not therefore make the exchange (if the product has been used, worn out or completely broken or if the packaging is too damaged.
For this kind of processing, the downstream work is more complicated, especially for stock management.
As a result, we decided to modify our return processing by just doing refunds.
In fact, the goal is for the customer to receive the right product much faster, 24-48 hours compared to 3-5 business days before.
But for more expensive products, the customer just needs to inform us so that we set the product aside for them while ensuring that they will return the product for exchange.
We thank you for your feedback and hope to have answered your questions.
Have a pleasant end of the year.
Best regards
Kevin VPC
A
Rating: 5 out of 5
Order compliant and very fast shipping. Thank you.
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
very fast and careful shipping competitive price
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A
Rating: 5 out of 5
Super quality, fast delivery! I recommend
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A
Rating: 5 out of 5
arrived very quickly in perfect condition
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A
Rating: 4 out of 5
Good site, fast delivery.
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A
Rating: 3 out of 5
Slow delivery
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A
Rating: 5 out of 5
Perfect
Fast delivery top!
Thank you
I adore you!
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Fast delivery top!
Thank you
I adore you!