Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/08/2017
Order sent quickly, the product was in accordance with what I ordered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2017
Serious and fast, product in accordance with the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2017
Order compliant and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2017
XL ant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2017
Product compliant, packaging ok and deadlines ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2017
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2017
Some delays in responding to messages sent, but that was due to the holidays.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2017
Great promotions, fast, responsive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2017
Like a site to avoid, I have a very bad memory of it, 15 days to receive a delivery, my package was lost and it was me, the customer, who had to SEARCH to demand that it be delivered to me.
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Response from HawaiiSurf
Hello, you indicate that you have a bad memory of our store, however, on your 13 orders with us, we have no record of product returns and over €1200 in savings on your purchases, which leads me to wonder at what point you have a good memory of your online purchases. Moreover, this order is the first of your orders to encounter a shipping problem, this is unfortunately a risk for any online purchase, we strive to resolve this as quickly as possible but it takes time, we have engaged in multiple steps and follow-ups to retrieve your package, it is therefore very unlikely that your call or DPD promised you a return of the package within 48 hours is responsible for its return within 10 days but I understood well on the phone that it was a difficult fact to assimilate. Delivery issues are common problems for all online sellers and are accidents that happen without prior reasons, if a site that saves you more than a minimum wage on a dozen orders becomes a site to blacklist for a single delivery issue, it is better not to consume online anymore. Best regards, Romain, HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2017
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
Very satisfied. Product (shoes) well packaged, competitive price and very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2017
Good but lacking information regarding the tracking of my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2017
completely compliant, sent quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2017
Fast shipping I thought it would arrive in a kit but no so very good I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2017
Good value for money, you can find everything you need!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2017
Great service and interesting prices, my package arrived 2 days early, it would be really great if we had an email or text to say that the package has arrived because I live in a campsite and I didn't know they had arrived earlier
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2017
Very good site, very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2017
Fast services, just like the delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2017
PATHETIC. I STRONGLY ADVISE AGAINST. They can't even respond to emails whether on Messenger Facebook or regular email. I requested a refund for a product ordered on July 27, 2017, which I have never received to this day. One wonders if one should contact the DGCCRF to obtain the refund.
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Response from HawaiiSurf
Hello, We apologize for the lack of feedback, we could not ship the order because the skateboard was ordered with a national shipping fee but a delivery to La Réunion. We have urgently requested a refund on Paypal. Best regards, Romain HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2017
The prices of the products change every time I reload the page (the Sale).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
Always on top. The package tracking is a bit delayed, but the package arrives on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2017
Very easy
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2017
TNT delivery at almost 10€ and not able to deliver in less than a week...
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Response from HawaiiSurf
Hello, We apologize for the delay in delivering your order, we shipped the board a bit late on the 11th for delivery between the 12th and the 14th, I cannot tell you why TNT took longer. We will refund your shipping costs. (7.90€, as close to 10 as 79 is to 100) Best regards, Romain HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2017
super choice of products and incredibly fast delivery!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2017
Order placed on the site for a promotional price swim shorts from the brand Rip Curl. In the end, product not available in stock and a cheaper replacement product than what I had taken and from the brand Oakley. Disappointed and I am waiting to see if I will be debited then credited...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
Product as described. Very good responsiveness. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2017
Fast shipping, order perfectly packaged! I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
Perfect! Very short delivery times and very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2017
Product very well packaged. Compliant. Received the next day. (If all sites were at this level it would be the paradise of e-commerce.).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
Efficient, order received quickly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2017
This order is a supplement to my order 1098556: you sent me both orders in the same package, and charged as if two packages had been sent, i.e. 2x 20eur = 40eur. I have written to the 'roller' service, then to the 'orders and delivery' service, I have received no response or any refund of 1x the shipping costs, i.e. 20eur. It's dishonest, and I will not buy anything from you again.
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Response from HawaiiSurf
Hello, The refund is indeed in progress, with the sales we have quite a bit of processing, the second shipping fee will be refunded via your payment method at the beginning of next week. We had indicated to you to place your order as a supplement in 'Hawaiisurf store pickup' to avoid paying a second shipping fee and the delay in refunding it. Best regards, Romain HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
Very good quality articles at attractive prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
Easy, fast and unbeatable prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
Fast and serious shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2017
Impeccable, nothing to say. Go for it
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