Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2017
Very happy to have ordered from you!! Super fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Fast, responsive and friendly staff!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2017
Just perfect! Fast shipping, quality product, reliable size guide.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2017
Reliable
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2017
disappointing
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Response from HawaiiSurf
Hello,
Please excuse us for your order, unfortunately we are not immune to breakage or theft, which is harder to avoid during this holiday/sale period when there is more traffic in stores.
My colleagues informed you as soon as the missing pair was detected and confirmed after searches by our preparers.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2017
Horrible order packaging
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Response from HawaiiSurf
Hello,
What was the issue with your packaging?
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Perfect, plus very nice color of the rollers and good size and very comfortable thank you hawaiisurf first order and not disappointed thank you again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Very competent shop
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
very fast delivery. Excellent customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2016
very good site, I live in Gironde and I recommended it to those around me...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
very good site. a attentive team and full of good advice...keep it up...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2017
Super! Delivery in one day
Site to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Impeccable as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2017
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Thank you for the efficiency and speed, I ordered my skates on Wednesday morning, I received them on Thursday morning at the pickup point.... The order was complete, nothing to say just THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
As always when I order, perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2017
A stock error gave me a scare between my online order and my delivery, but they managed to make up for it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Following an error on my order, cancellation after a phone call. Super responsive. I was able to reorder the product in the right size the same day. Perfect. I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2017
Great site! I highly recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Delivery in 24 hours to the pickup point really impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Fast and compliant shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2017
Serious, order received in two/three days. Affordable prices! I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2017
The site is very well done, the products are good, 20% off the order plus free shipping. Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2017
Well-designed site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2017
Ultra fast order! Even with a reference change: hats off!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2017
Extra, the sizes match the description like the photos. I recommend with my eyes closed, it avoids thinking about the price hahahhahha :-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2017
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2017
Honestly superb, this is the second time I order from this site and I am always satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2017
Always super fast regarding shipping, it's a pleasure! I would have given 5 stars if the board I received hadn't been a bit damaged at the tail, + some scratches here and there, I think it must have been tried... but well, - 20% on the product, this may explain that!;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2017
Fast shipping and quality advice from the seller
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2017
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
Important choice of items with really good brands and products. A bit expensive. The choice of free delivery points is a bit limited.
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Response from HawaiiSurf
Hello Sir, Thank you for your comment. As for the price, we simply respect the recommended retail prices and try to remain competitive with good deals all year round. As for the choice of parcel collection points around you, it all depends on your region and the period, in remote areas or during holidays the number of collection points decreases. We chose this transport company for its collection points but also for the speed of delivery varying from less than 24h to 48h during the week. Best regards, Kevin HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2016
This site is reliable and very competent, I recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Easy and very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Very easy to access, understandable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2017
Good
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