Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 28/12/2016 à 21h03 following a purchase from 24/12/2016

Very difficult to obtain and impossible to print.

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Acheteur Vérifié

Published on 28/12/2016 à 18h58 following a purchase from 24/12/2016

it's super good thank you very much.

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Acheteur Vérifié

Published on 28/12/2016 à 16h32 following a purchase from 23/12/2016

Very fast arrival, very satisfied

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Acheteur Vérifié

Published on 28/12/2016 à 16h29 following a purchase from 23/12/2016

as usual, fast delivery, great prices, great products... top hawaii surf

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Acheteur Vérifié

Published on 28/12/2016 à 11h06 following a purchase from 17/12/2016

We received the shoes very quickly, as per the site. Excellent service.

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Acheteur Vérifié

Published on 28/12/2016 à 10h41 following a purchase from 06/12/2016

As usual... it's always a pleasure to order from Hawaii Surf even when living in the South West (you don't lose your good habits as a former Parisian)

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Acheteur Vérifié

Published on 28/12/2016 à 10h39 following a purchase from 20/12/2016

Fast and careful shipping. Received in 2 days, in time for Christmas.

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Acheteur Vérifié

Published on 28/12/2016 à 10h07 following a purchase from 20/12/2016

fast and great customer service

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Acheteur Vérifié

Published on 27/12/2016 à 18h42 following a purchase from 22/12/2016

great site lots of choices!

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Acheteur Vérifié

Published on 27/12/2016 à 10h48 following a purchase from 20/12/2016

Great, delivered in 3 days

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Acheteur Vérifié

Published on 27/12/2016 à 10h32 following a purchase from 22/12/2016

Very well designed site

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Acheteur Vérifié

Published on 27/12/2016 à 08h32 following a purchase from 22/12/2016

Perfect services

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Acheteur Vérifié

Published on 26/12/2016 à 21h29 following a purchase from 19/12/2016

very good

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Acheteur Vérifié

Published on 26/12/2016 à 21h03 following a purchase from 22/12/2016

Clear and neat site presentation, compliant products and finally a fast delivery. I highly recommend;

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Acheteur Vérifié

Published on 26/12/2016 à 20h49 following a purchase from 19/12/2016

very good. excellent order tracking, timely delivery and package in impeccable condition.

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Acheteur Vérifié

Published on 26/12/2016 à 20h18 following a purchase from 21/12/2016

Just perfect

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Acheteur Vérifié

Published on 26/12/2016 à 18h12 following a purchase from 18/12/2016

Very satisfied as always!

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Acheteur Vérifié

Published on 26/12/2016 à 15h16 following a purchase from 22/12/2016

Order not received within the indicated time. No gift to offer for Christmas.

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Response from HawaiiSurf Published on 19/01/2017

Hello,
We apologize for your order, only delivery for Christmas was guaranteed until 20/12. Your order was prepared and handed over to the carrier on 22/12, the date of the order. But with the Christmas rush, it could not be delivered within 24 hours to the pickup point but was handed over to the pickup point the next working day, Monday 26/12.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 26/12/2016 à 14h57 following a purchase from 21/12/2016

Good value for money

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Acheteur Vérifié

Published on 26/12/2016 à 14h44 following a purchase from 22/12/2016

Very good, fast, efficient, in accordance with the delivery time

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Acheteur Vérifié

Published on 26/12/2016 à 13h35 following a purchase from 16/12/2016

Fast delivery and quality material as described and in the photos. I recommend without hesitation!!!

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Acheteur Vérifié

Published on 26/12/2016 à 13h17 following a purchase from 22/12/2016

Fast delivery - 24h

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Acheteur Vérifié

Published on 26/12/2016 à 10h03 following a purchase from 22/12/2016

A wide choice of products and free and fast delivery. Great!

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Acheteur Vérifié

Published on 26/12/2016 à 08h51 following a purchase from 20/12/2016

Quick receipt, correct package, product conforms

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Acheteur Vérifié

Published on 25/12/2016 à 21h58 following a purchase from 18/12/2016

Fast shipping, very friendly staff on the phone

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Acheteur Vérifié

Published on 25/12/2016 à 21h04 following a purchase from 21/12/2016

Product conforms, fast delivery. Impeccable

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Acheteur Vérifié

Published on 25/12/2016 à 20h54 following a purchase from 21/12/2016

Very good

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Acheteur Vérifié

Published on 25/12/2016 à 20h13 following a purchase from 21/12/2016

Fast delivery and item conforms
Thank you

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Acheteur Vérifié

Published on 25/12/2016 à 17h54 following a purchase from 21/12/2016

Exemplary speed, top delivery. Thank you again.

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Acheteur Vérifié

Published on 25/12/2016 à 16h16 following a purchase from 20/12/2016

Very good site

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Acheteur Vérifié

Published on 25/12/2016 à 15h53 following a purchase from 15/12/2016

Very fast package delivery!

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Acheteur Vérifié

Published on 25/12/2016 à 15h41 following a purchase from 21/12/2016

Careful and fast shipping. An interesting choice. Friendly and efficient customer service.

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Acheteur Vérifié

Published on 25/12/2016 à 14h15 following a purchase from 21/12/2016

Good but I had to pay for the return of a package that didn't fit and I didn't find that great. Moreover, on the new skates I received after the exchange, there was a manufacturing defect that I had to fix myself to avoid paying 16€ for a return package.

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Response from HawaiiSurf Published on 24/02/2017

Hello miss,
It seems that you ordered the wrong size since the next day you ordered the same product but in a larger size. If you make a mistake in size, it is normal for the return to be at your expense as we do not have agreements with carriers for free returns.
The first order benefited from free shipping because the minimum amount for this offer was reached, however the second order was not high enough so you had to pay the shipping costs.
You can contact us before placing an order to ask for advice and check that the size you ordered will fit you to avoid making a return and incurring extra costs. The store team is at your disposal by phone, email, and mail.
Best regards
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 25/12/2016 à 14h02 following a purchase from 19/12/2016

Fast and compliant shipping. THANK YOU

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Acheteur Vérifié

Published on 25/12/2016 à 02h18 following a purchase from 20/12/2016

Clarity of the site and delivery time.

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Acheteur Vérifié

Published on 24/12/2016 à 18h03 following a purchase from 20/12/2016

Interesting

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Acheteur Vérifié

Published on 24/12/2016 à 17h02 following a purchase from 20/12/2016

Great site! Respect for deadlines and product safety

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Acheteur Vérifié

Published on 24/12/2016 à 16h59 following a purchase from 17/12/2016

Fast service, delivery within the announced times

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Acheteur Vérifié

Published on 24/12/2016 à 16h57 following a purchase from 20/12/2016

Top

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Acheteur Vérifié

Published on 24/12/2016 à 16h02 following a purchase from 15/12/2016

Correct

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