Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 18/02/2022 à 18h29 following a purchase from 13/02/2022

All good

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Acheteur Vérifié

Published on 18/02/2022 à 13h47 following a purchase from 08/02/2022

Nothing to say, product as described, delivered on time, fast.

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Acheteur Vérifié

Published on 18/02/2022 à 13h45 following a purchase from 29/01/2022

Very satisfied!

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Acheteur Vérifié

Published on 16/02/2022 à 11h03 following a purchase from 31/01/2022

Excellent site, one of the most user-friendly I have known.
However, be careful with the return/exchange section where I could not find how to exchange a product.

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Acheteur Vérifié

Published on 15/02/2022 à 14h05 following a purchase from 10/02/2022

Happy with my purchase.
Good receipt of the package.

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Acheteur Vérifié

Published on 14/02/2022 à 12h54 following a purchase from 09/02/2022

Fast, efficient, very professional!!

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Acheteur Vérifié

Published on 14/02/2022 à 12h12 following a purchase from 20/01/2022

Fast shipping
Item as described
Perfect

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Acheteur Vérifié

Published on 13/02/2022 à 20h09 following a purchase from 03/02/2022

Fast shipping.

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Acheteur Vérifié

Published on 13/02/2022 à 20h09 following a purchase from 03/02/2022

Impeccable order

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Acheteur Vérifié

Published on 13/02/2022 à 19h50 following a purchase from 01/02/2022

Perfect!

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Acheteur Vérifié

Published on 13/02/2022 à 16h40 following a purchase from 04/02/2022

Fast shipping and order as described

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Acheteur Vérifié

Published on 13/02/2022 à 15h17 following a purchase from 06/02/2022

Order received on time and in perfect condition

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Acheteur Vérifié

Published on 13/02/2022 à 15h08 following a purchase from 05/02/2022

Order of boots perfect, arrived on time in click and collect and I was able to try them in store.

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Acheteur Vérifié

Published on 13/02/2022 à 12h17 following a purchase from 02/02/2022

Easy navigation

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Acheteur Vérifié

Published on 12/02/2022 à 21h53 following a purchase from 07/02/2022

Fast delivery, product as described, very good. Thank you.

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Acheteur Vérifié

Published on 12/02/2022 à 19h45 following a purchase from 07/02/2022

Speed. Quality

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Acheteur Vérifié

Published on 12/02/2022 à 15h16 following a purchase from 07/02/2022

Not very good, obviously because the return is not free.

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Acheteur Vérifié

Published on 12/02/2022 à 15h02 following a purchase from 07/02/2022

So order placed late Monday evening, at my place Thursday morning... So at the beginning of what was planned. (between Thursday and Friday).
Very satisfied! I recommend.
(and apart from the 5% extra promo impossible to add..( :-)

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Acheteur Vérifié

Published on 12/02/2022 à 14h53 following a purchase from 08/02/2022

Order as described and delivered quickly

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Acheteur Vérifié

Published on 12/02/2022 à 13h24 following a purchase from 07/02/2022

Ultra fast delivery, top product

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Acheteur Vérifié

Published on 11/02/2022 à 13h36 following a purchase from 25/01/2022

Fast and in accordance with my order

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Acheteur Vérifié

Published on 10/02/2022 à 10h51 following a purchase from 29/01/2022

Fast, simple, and efficient shipping!

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Acheteur Vérifié

Published on 10/02/2022 à 10h18 following a purchase from 29/01/2022

Very good site, I recommend.

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Acheteur Vérifié

Published on 10/02/2022 à 09h00 following a purchase from 26/01/2022

This is my second purchase at Hawaii surf and it is successful again. Too bad the ordered items are not shipped the same day (for an order before noon for example).
I also regret that returns are only free when paid with Paypal... it would be nice to extend it to other payment methods.

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Acheteur Vérifié

Published on 10/02/2022 à 08h37 following a purchase from 28/01/2022

Simple navigation, order shipped quickly, item is great!

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Acheteur Vérifié

Published on 09/02/2022 à 13h02 following a purchase from 19/01/2022

Top!

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Acheteur Vérifié

Published on 09/02/2022 à 04h55 following a purchase from 02/02/2022

Top telephone reception

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Acheteur Vérifié

Published on 08/02/2022 à 15h17 following a purchase from 02/02/2022

Some navigation bugs like errors after using the back arrow.
Little information on products in stock in physical stores
The site indicated a size 44.5 on the ordered product (only size available) and finally the product received is a size 44

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Response from HawaiiSurf Published on 16/02/2022

Hello,
Unfortunately, a labeling error led to the delivery of the wrong size.
Our teams have done their best to resolve this issue as quickly as possible and process a refund for your order.
Hoping you are satisfied with our service.
The entire Hawaiisurf team wishes you a good day.

Acheteur Vérifié

Published on 08/02/2022 à 14h34 following a purchase from 28/01/2022

Great! Very good price for Etnies shoes.

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Acheteur Vérifié

Published on 08/02/2022 à 13h58 following a purchase from 04/02/2022

Very responsive, both for answering questions and for delivery. I recommend 100%

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Acheteur Vérifié

Published on 08/02/2022 à 13h46 following a purchase from 23/01/2022

Very good site

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Acheteur Vérifié

Published on 08/02/2022 à 07h53 following a purchase from 02/02/2022

Speed and seriousness, I recommend

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Acheteur Vérifié

Published on 07/02/2022 à 20h38 following a purchase from 29/01/2022

Board width changed, thank you!

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Acheteur Vérifié

Published on 07/02/2022 à 15h01 following a purchase from 31/01/2022

Always very good. The GLS delivery service is also very good.

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Acheteur Vérifié

Published on 07/02/2022 à 14h56 following a purchase from 02/02/2022

Perfect! Fast delivery, careful packaging.

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Acheteur Vérifié

Published on 07/02/2022 à 09h27 following a purchase from 02/02/2022

Good quality products and a wide choice.

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Acheteur Vérifié

Published on 07/02/2022 à 09h10 following a purchase from 31/01/2022

Great, I recommend, nice products and a top team.

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Acheteur Vérifié

Published on 06/02/2022 à 18h13 following a purchase from 25/01/2022

very serious

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Acheteur Vérifié

Published on 06/02/2022 à 14h35 following a purchase from 31/01/2022

Perfect

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Acheteur Vérifié

Published on 06/02/2022 à 05h09 following a purchase from 27/01/2022

I had to go to the shop twice; the first time it was closed Thursday morning during opening hours...

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