Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Very good, very good advice from Tom, package received.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2021
Fast efficient friendly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2021
Excellent. Personalized customer service. The agents are attentive and provide excellent advice. Pure happiness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2021
Perfect! Very fast delivery, item conforms to super quality! Go for it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2021
I love HawaiiSurf and their excellent customer service. A pleasure to return to a more compact store and even better service. Tip-top and thank you again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Always a pleasure to shop at Hawaiisurf...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Quick exchange. Very good communication and follow-up. Top sneakers. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/08/2021
Very good purchase: plenty of available equipment, helpful and competent seller, flawless customer follow-up: very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Product arrived on the scheduled date
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Fast delivery, top advice, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Fast and meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2021
Customer Service responsiveness extremely quick and available!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/08/2021
I ordered my board on the Hawaiisurf website and received it with an impact on the underside of the board. I immediately informed Hawaiisurf but had to follow up three times to get a response which was ultimately negative. They don't want to know anything (no commercial gesture and they don't even open a file with the carrier)... it's my fault if my board is damaged... really a shame to trust a site only to receive a new but damaged board. I do not recommend this site.
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Response from HawaiiSurf
Hello,
We are sorry to hear that you were not satisfied. However, before shipping we notified you insisting that it was essential to unpack the board and check it in front of the carrier to avoid such inconveniences. Surfboards are particularly fragile products and need to be checked carefully. We are sorry for this situation and we are ready to offer you a gesture on a future order to compensate for your disappointment. Please contact customer service at [email protected].
The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2021
Delivery scheduled for today, Wednesday, before 3 PM
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Seller available and competent even though he was alone on a Saturday in August and there were many customers to serve at the same time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2021
Impeccable, see you soon!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/07/2021
Top service, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2021
Perfect, just need to test the gear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2021
Clear, practical site and fast and reliable delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2021
Very good site and happy to have found the unfindable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2021
Nothing to report, very fast delivery, perfect welcome in Bayonne
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2021
I recommend. Careful and very fast shipping. 2 days. Excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2021
Very high quality advice, friendly welcome
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2021
Super good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2021
At all levels, the order was excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2021
Order well received and in impeccable condition. Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2021
Nothing to report, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2021
Easy and practical site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2021
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2021
Fast delivery, products very well packaged, no errors in the order... In short, it's perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2021
Very fast delivery (bag ordered on the evening of July 20, received on the 23rd). Product as described. All positive!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2021
Very fast. Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2021
Very good site and very fast but the choice of the carrier GLS is less so. The latter warns that he will pass on such a day, only does it the next day without any warning of delay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2021
Very good quality
Good design
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2021
One of the best skateshops of all time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2021
Super fast delivery, and always beautiful items!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2021
I called twice before ordering, great welcome, great advice. Super fast delivery. I recommend.
Only small downside, I don't think I accepted the ads and I received one before my order arrived. Not a big deal, I clicked to unsubscribe...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2021
Very good
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