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A
Rating: 5 out of 5
Great, I received the package a day early!
Thank you!
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Thank you!
Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
Top, great advice from Tom on the phone & delivery arrived 1 day early.
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A
Rating: 5 out of 5
Good website
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A
Rating: 5 out of 5
Good advice + attentive to the customer
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Order, simple and fast
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A
Rating: 4 out of 5
Clothing sizes should be compared to actual sizes or body types
Antihero Sweat Reserve Hood AH21SPSW004 in L is large compared to Picture Hamilton Zip MSW255DBMSP20 in L.
When you have a garment presented with a mannequin, in the description indicate its size and the size of the garment it is wearing, like "our model is 1.85m tall and wears size L" so we have an idea of the fit to choose to order correctly and avoid returns.
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Antihero Sweat Reserve Hood AH21SPSW004 in L is large compared to Picture Hamilton Zip MSW255DBMSP20 in L.
When you have a garment presented with a mannequin, in the description indicate its size and the size of the garment it is wearing, like "our model is 1.85m tall and wears size L" so we have an idea of the fit to choose to order correctly and avoid returns.
A
Rating: 5 out of 5
Very fast shipping, great follow-up.
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Julien is very kind. Well explained for the methods.
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A
Rating: 5 out of 5
Product conforms to a good price.
Serious site, fast shipping and delivery.
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Serious site, fast shipping and delivery.
A
Rating: 3 out of 5
Delivery on time. However, for the purchase price for a board without trucks (86 euros) we would like to have a grip properly applied... mine is completely crooked. This is the first remark I got from a non-skater when he saw the board..
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Response from HawaiiSurf
Hello,
Thank you for excusing us for this inconvenience, we strive to provide the best possible service and to make the cleanest setups possible. However, it can happen, during peak periods, that the grip is not applied perfectly by our assemblers, who have to deal with a large volume of orders. Please feel free to contact our customer service by phone or at [email protected] so we can find a solution!
The whole team wishes you a good day.
Thank you for excusing us for this inconvenience, we strive to provide the best possible service and to make the cleanest setups possible. However, it can happen, during peak periods, that the grip is not applied perfectly by our assemblers, who have to deal with a large volume of orders. Please feel free to contact our customer service by phone or at [email protected] so we can find a solution!
The whole team wishes you a good day.
A
Rating: 5 out of 5
As a beginner in surf skating, I called the store for advice. Really very happy, they took the time to guide me and recommend the best boards for my partner and myself: result, here we are equipped with a Carver C7 and a Yow Malibu! Will they dethrone our OneWheels!?
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A
Rating: 5 out of 5
Order delivered quickly the next day Very satisfied with the customer service availability kindness patience I had to exchange 2 times to find the right size It's done Thank you
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Excellent
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A
Rating: 5 out of 5
Good shipping
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A
Rating: 4 out of 5
Very good site I would recommend
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A
Rating: 5 out of 5
Super welcome very good advice
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A
Rating: 5 out of 5
excellent.
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A
Rating: 5 out of 5
Very good and very nice sellers who know their stuff and give good advice
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
I buy all my bodyboard gear there, the team is super professional and attentive to offer what suits you best! Impeccable service! (advice, delivery, and customer service)
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A
Rating: 5 out of 5
Well perfect good advice
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A
Rating: 5 out of 5
Perfect!!!
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A
Rating: 5 out of 5
Nice advice for my Sniper bodyboard, impeccable service
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A
Rating: 5 out of 5
I am very satisfied with this transaction. Product as described, reasonable shipping costs for such fast shipping. Item received in 2 days. I recommend this site
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A
Rating: 5 out of 5
2 orders, 2 without faults. Great service!
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A
Rating: 5 out of 5
A reliable and fast website. I recommend
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A
Rating: 5 out of 5
Very good state of mind! I recommend.
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A
Rating: 5 out of 5
Everything is perfect.
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A
Rating: 5 out of 5
Top-notch, they are easily reachable, give good advice, I recommend much more than Nomade Shop
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Listening 5*
Thank you for this great experience
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Thank you for this great experience
A
Rating: 5 out of 5
Very pleasant sellers and good advice, a nice variety of products for all levels, ages, and disciplines in roller and skate. I recommend!
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A
Rating: 5 out of 5
Thanks to Julien for his advice!
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A
Rating: 5 out of 5
Easy to use site. Very good responsiveness from the team when I asked them to correct a size error I made during the order. Very satisfied
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A
Rating: 4 out of 5
Actually, I sent the same request, on Instagram and by email. And I did not receive the same response. Being a novice since it was a skateboard for my grandson. So I don't know if I made the right choice. But the board is of good quality
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A
Rating: 5 out of 5
Excellent communication regarding the order process. Order arrived 1 day early. Their carrier GLS is very professional: good communication, time slot respected, the delivery person calls, etc... which is very rare nowadays. The delivered material is as ordered.
Just a small remark about the packaging, maybe a bit too light for a skateboard, the box arrived slightly damaged but the skateboard is in perfect condition. So no reason to take away a star.
I recommend!
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Just a small remark about the packaging, maybe a bit too light for a skateboard, the box arrived slightly damaged but the skateboard is in perfect condition. So no reason to take away a star.
I recommend!
A
Rating: 5 out of 5
Superb Rhythm collection, the shorts are top quality
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