Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3, 4 and 5 stars

Reset filters
S
Sabine Lucas G.
Rating: 5 out of 5
following a purchase from 13/09/2025
The after-sales service was top-notch despite the incompetence of the delivery company, thank you to them
Translated reviews
S
Stephane D.
Rating: 5 out of 5
following a purchase from 11/09/2025
Simple and fast
Translated reviews
S
Sylvie M.
Rating: 5 out of 5
following a purchase from 10/09/2025
Size guide ok. Very good quality. Fast delivery. Very satisfied with this purchase.
Translated reviews
C
Christel G.
Rating: 5 out of 5
following a purchase from 01/09/2025
Perfect. The size corresponds. The item was sent on time. No particular issues.
Translated reviews
R
Ruben B.
Rating: 1 out of 5
following a purchase from 04/09/2025
I still haven't received my order and the tracking number I was given doesn't work. I have contacted customer support about it and not received an answer.
Translated reviews
C
Célia K.
Rating: 5 out of 5
following a purchase from 21/08/2025
Many references are appreciated. Package delivered with care and top customer service. Thank you!
Translated reviews
B
Benoît G.
Rating: 5 out of 5
following a purchase from 04/09/2025
Very good site :)
Translated reviews
G
Guillaume A.
Rating: 5 out of 5
following a purchase from 03/09/2025
Perfect
Translated reviews
J
Jean-Philippe T.
Rating: 5 out of 5
following a purchase from 27/08/2025
Shoes delivered very quickly
Translated reviews
E
Eric G.
Rating: 5 out of 5
following a purchase from 31/08/2025
Fast delivery, customer service answered my questions, they are top at Hawaiisurf
Translated reviews
A
Aurélie M.
Rating: 5 out of 5
following a purchase from 01/09/2025
Reliable, serious and efficient site that I highly recommend! Secured transaction, very fast and careful order preparation and delivery. The skimboard was very well packaged, we received it 3 days after the order. Top top top!
Translated reviews
A
Audrey L.
Rating: 5 out of 5
following a purchase from 28/08/2025
Fast shipping and good communication, very satisfied!
Translated reviews
D
Deborah R.
Rating: 5 out of 5
following a purchase from 25/08/2025
Pair delivered within the indicated deadlines
Translated reviews
K
Krystel A.
Rating: 5 out of 5
following a purchase from 19/08/2025
Everything went very well
Translated reviews
C
Céline P.
Rating: 5 out of 5
following a purchase from 21/08/2025
PERFECT
Translated reviews
R
Romain C.
Rating: 5 out of 5
following a purchase from 18/08/2025
Delivery was compliant and fast, nothing to complain about.
Translated reviews
M
Melina P.
Rating: 5 out of 5
following a purchase from 24/08/2025
Fast delivery and perfect item, very well packaged. Very satisfied. I recommend
Translated reviews
A
Audrey L.
Rating: 5 out of 5
following a purchase from 23/08/2025
Fast shipping, easy communication with sellers and the staff is friendly and helpful
Translated reviews
P
Pascal M.
Rating: 5 out of 5
following a purchase from 24/08/2025
Nothing to report, efficient
Translated reviews
P
Pierrick R.
Rating: 5 out of 5
following a purchase from 20/08/2025
Order received very quickly on time, product undamaged
Translated reviews
N
Nathalie G.
Rating: 5 out of 5
following a purchase from 19/07/2025
received super fast, thank you
Translated reviews
N
Noëlle C.
Rating: 5 out of 5
following a purchase from 14/08/2025
Perfect
Translated reviews
M
Marianne J.
Rating: 5 out of 5
following a purchase from 13/08/2025
Perfect
Translated reviews
D
David L.
Rating: 5 out of 5
following a purchase from 13/08/2025
the site is well made and I found it easily
Translated reviews
P
Philippe C.
Rating: 5 out of 5
following a purchase from 12/08/2025
nothing to report!
Translated reviews
C
Chelsea D.
Rating: 5 out of 5
following a purchase from 03/08/2025
Super good and very fast
Translated reviews
E
Eric P.
Rating: 5 out of 5
following a purchase from 30/07/2025
super professional site, needed additional information for a bodyboard cover, the person went to verify and gave me the info quickly, what else, top
Translated reviews
M
Mariam V.
Rating: 4 out of 5
following a purchase from 21/07/2025
10 days of waiting without information or tracking number between the payment of the order and the day of its preparation, which made me doubt the seriousness of the site.
Good surprise afterwards: I recommend.
Translated reviews
J
Juan Luis M.
Rating: 5 out of 5
following a purchase from 29/07/2025
I had placed a first order that could not be shipped due to lack of stock, I was immediately informed of the situation and the refund was processed quickly. I placed another order for a similar item that I received in a few days. The item completely meets my expectations and I positively value the purchasing process as well as the information received between the order placement and its delivery. In the future, I will not hesitate to place new orders. I specify that I reside in Spain. I therefore highly recommend the Hawaii Surf site
Translated reviews
V
Vanessa C.
Rating: 5 out of 5
following a purchase from 27/07/2025
Very fast delivery
Translated reviews
M
Matthieu P.
Rating: 4 out of 5
following a purchase from 25/07/2025
Good
Translated reviews
E
Erba L.
Rating: 5 out of 5
following a purchase from 27/07/2025
fast shipping and product in good condition.
Translated reviews
P
Philippe M.
Rating: 5 out of 5
following a purchase from 25/07/2025
Very good
Translated reviews
E
Emmanuel J.
Rating: 4 out of 5
following a purchase from 30/06/2025
Good products but slow and chaotic delivery although expensive.
Translated reviews
L
Laurent G.
Rating: 4 out of 5
following a purchase from 15/07/2025
More items with more specific choices.
Translated reviews
S
Serge W.
Rating: 3 out of 5
following a purchase from 24/07/2025
Order of July 24 / picked up at the relay point on August 4. long delay due to an error on the DPD tracking number due to the sender. obligation to send emails to DPD and Hawaii surf to know that the order had indeed arrived (info obtained from the customer service of Hawaii)
Translated reviews
S
Sebastien G.
Rating: 5 out of 5
following a purchase from 20/07/2025
Very fast shipping of my surfboard!
Translated reviews
A
Alice D.
Rating: 5 out of 5
following a purchase from 17/07/2025
Order received within the estimated time, product compliant, it was the only site that had it in stock and at unbeatable price!
Translated reviews
Y
Yacine M.
Rating: 3 out of 5
following a purchase from 13/07/2025
Lack of information on the technical part of the surfboard purchased and delivery time almost 3 times higher compared to the price of the chosen delivery.
Translated reviews
L
Laurent B.
Rating: 5 out of 5
following a purchase from 13/07/2025
Perfect! Nothing to report
Translated reviews