HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Clear and aesthetic navigation. A slight bug: the rollers I ordered on the site were actually out of stock.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
I think Hawaiisurf is a good company with people who call you back.
But the fact that I haven't received any feedback regarding my order from May 12 particularly bothers me.
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Response from HawaiiSurf
Good evening,
You spoke with our colleague yesterday regarding your order, after you explained your situation to her, she immediately called the carrier to find out where your package was. Procedures are underway to find out what is happening with the carrier, we are closely monitoring your case to provide you with answers.
Amélie will contact you tomorrow to explain the steps that have been taken.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Good, no problems to report
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Smooth site and a lot of choices
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Response from HawaiiSurf
Hello Sir,
It's a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Attractive site
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
It was easy to order and the delivery was quite fast.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
The package arrived very well and is of very good quality, we are satisfied.
The only downside: it was dropped on the ground in the farm. No one received it or confirmed having received the package. If it had been lost or stolen, we wouldn't know anything. I plan to place another order with you. There is a bell to the right of the entrance to the farm. Please ring and deliver my next purchase directly to me in person.
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Response from HawaiiSurf
Hello Madam,
It's a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
We will inform the carrier about this unacceptable method.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2020
Skis received completely rusty, site to avoid
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Response from HawaiiSurf
Hello Sir,
Our customer service has responded to you on this matter and found a solution, we are making a commercial gesture to apologize for this inconvenience.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Fast delivery and item as described
The delivery price is relatively high.
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2020
Very satisfied with my order, smooth site, describes the items well, relatively fast delivery for my part
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Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Good reception of the rollers. Hawaii surf is attentive to our requests regarding the order. The rollers are of good quality (Frx80). However, I was not aware that this product was on 'drop and ship' (that it was not present with the sellers and required an additional delivery time).
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
Regarding Dropshipping, it is announced at the beginning of the description that the product has an extended delivery time..
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
Very good service but a bit disappointed not to have received the goodies (stickers) ;)
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
Regarding the stickers, we had run out when we shipped your order, our apologies...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
Very good, but the carrier did not call..
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Response from HawaiiSurf
Hello Sir,
We will notify the carrier to take the necessary steps, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Nothing to complain about...
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
Very good, the leash is of good quality
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Fast and compliant with the order
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Good
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Perfect nothing to say.
Just if the Sniper brand could indicate the size in circumference of the leashes because S-M or L-XL is not very precise.
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. Regarding the leashes, we do not have the exact circumferences.. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Very serious and very fast. Just missing a bit more detail on the products
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Response from HawaiiSurf
Hello,
We thank you for your review, please let us know what you felt was missing on the product description sheet, hoping to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
I ordered a blue prohibition board: on the site it was dark blue and when I received it, it was turquoise blue...
More broadly, I think that if there were more photos of the items sold, it would be better
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Response from HawaiiSurf
Hello Sir,
We take your comment into account and are trying to add more photos of the models. We apologize for this photo that does not perfectly reflect the product you ordered, we still hope that the product meets your expectations.
Thank you for your feedback, hoping to see you again soon for an experience that meets your expectations :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Quite a complete surf range
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
Excellent
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Response from HawaiiSurf
Hello Sir,
What a pleasure, a big thank you for your positive feedback! Hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Good
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Response from HawaiiSurf
Hello Sir;
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Good products. But very disappointed with the change of physical store: much less choice and the highly competent seller on the equipment is clearly no longer there. What a shame!
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Response from HawaiiSurf
Hello Sir,
We take note of your disappointment regarding all these new changes, rest assured, HawaiiSurf has not changed, we are still just as available to meet our customers' needs, we thank you for your positive feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Problem with GLS during delivery but impeccable package and fast shipping.
Excellent customer service, top communication.
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Response from HawaiiSurf
Hello Madam,
We are happy to know that your situation has finally been resolved, we thank you for your positive review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
Serious site, delivery service always ensured despite the COVID-19 crisis
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read your positive feedback, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
As per the order
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Response from HawaiiSurf
Hello Sir,
A real pleasure to read you, thank you! Hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Satisfied. We received our order very quickly despite the COVID19 health conditions.
QUALITY PRODUCT, only downside is no maintenance advice in French.
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Response from HawaiiSurf
Hello Madam,
Very interesting remark! We will do what is necessary for the product description to meet your request. Thank you for this positive and constructive feedback that helps us evolve day by day, hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2020
Impeccable delivery tracking despite the lockdown, maybe a little lack of clarity regarding the availability of certain products in stock.
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback and especially we apologize for this lack of clarity, our customer service has done what is necessary to provide you with additional information regarding your order, we wish you a good ride with your product and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2020
Skate received quickly.
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive review and are happy to see that your order arrived quickly to you!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2020
I received my order very quickly and that is really pleasant, however I ordered a red Habitat dock and received a green one. And the same for the trucks, I ordered them with the red venture logo (the classic) and those are not the ones I received.. in the end the whole set works very well but it was not my original choice so a bit disappointed in that regard...
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that an error occurred with your order, if you have not yet assembled your skateboard we can still discuss sending you the products that match your request. We still thank you for your positive feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Order placed on an unknown site until now but very satisfied: wide choice of skates, extremely fast delivery with contact from the carrier to know the delivery preferences...
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Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we are happy that this new experience has met your expectations! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/03/2020
never again, the cap was pushed into the mailbox! 9 € shipping to Germany and broken cap!
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Response from HawaiiSurf
Hi,
thanks for your feedback, we understand your disappointment.
Could you please send us a picture of the product at [email protected] to find a solution
Yours truly
Amelie
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Fast and well packaged
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Response from HawaiiSurf
Hello Sir,
We thank you for your review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
very good site, I am happy with my order only the shipping costs are a bit high but otherwise it was fast and I am very satisfied with the products
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Response from HawaiiSurf
Hello Madam,
We are happy to learn that your experience with HawaiiSurf went very well overall, regarding shipping costs we do not set them, you can benefit from free shipping for a total purchase of €79. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2020
Lack of description on the product on the site: but extremely satisfied with the products and the handling of the order.
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Response from HawaiiSurf
Hello Sir,
We thank you for your review, can you tell us what you found lacking in the description so we can make the changes? We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Received within an acceptable timeframe considering the confinement period.
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
The order (Longboard from the Loaded brand) was received very quickly (before the indicated date) despite the difficult COVID-19 period. However, the longboard (already assembled) had a very significant wheelbite, even when tightening the trucks, which makes it unusable (as it is very dangerous in its current state on firm turns). I am waiting for news from the manufacturer to see how they plan to fix the problem (larger spacer? reduce wheel diameter? ....)
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Response from HawaiiSurf
Hello Sir,
Despite an error on our part regarding the description, the product had a slight defect. Our customer service managed to find a solution with the supplier, we once again apologize for the inconvenience caused and wish you good sessions with your skate!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2020
I did not receive my order, COVID-19 is surely the cause of the delay, but an email informing about the delays would be more appropriate than asking me to rate something that I think will not arrive before 15 to 20 days instead of the 5 announced.
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Response from HawaiiSurf
Hello Sir,
As you may have indicated, the health crisis we are all currently experiencing is the cause of the extension of certain deliveries, we, like the delivery people, are doing our best to ensure that all your orders reach you on time, however, it may happen that the delay is slightly longer than announced, especially at this time.
Regarding the email, it is an automatic email sent by Avis Vérifiés, it does not depend on us.
In the end, all's well that ends well, we are happy to see that today you have your order in your possession and that it did not take 20 days, phew!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2020
The package was torn, and the rollers were not even wrapped, I am very disappointed.
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Response from HawaiiSurf
Hello Madam,
We are sorry that your experience did not go as planned, we will forward your points to the relevant service and also to the carrier.
See you soon, the HawaiiSurf team
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