HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello Sir,
Thank you for your feedback, we look forward to seeing you very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2020
For me, it's zero. I went to order a snowboard jacket and the item received does not match the item ordered. Very long delivery time.
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Response from HawaiiSurf
Hello Madam,
We are very surprised by your opinion, on our side the delivery was shipped on time. Regarding the product, it is an error on your part, the model you chose does exist in two colors and unfortunately you made a mistake about it, it happens!
We wish you a good day,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2020
I was not satisfied with the product (maybe poorly described on the site?) however the after-sales service is top-notch. All that's missing is free returns without shipping costs!
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Response from HawaiiSurf
Hello Madam,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2020
No worries
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2020
Good.
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Response from HawaiiSurf
Hello Sir,
We thank you for your review, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2020
Top, nothing to say, too bad there's a lack of reviews on shoe sizes
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Response from HawaiiSurf
Hello Sir,
Can you tell us a bit more, what do you mean by 'lack of reviews on size'? We want to thank you anyway for sharing your experience on our website. See you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
A screw that is not original on a new pair of rollers is surprising! After claiming, no response from hawaiisurf...
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Response from HawaiiSurf
Hello Sir,
Very surprising that the screw is not original, our customer service will contact you during the day to find a solution! Thank you for your feedback and we wish you an excellent day.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2020
Delivery ok, customer service ok... but I did not receive the complete product
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Response from HawaiiSurf
Hello Sir,
We are sorry that your incomplete order had a considerable impact on your rating, our customer service responded immediately to your request. We still hope to see you again very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2020
Simple navigation, product conforms to my expectations and attractive price.
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Response from HawaiiSurf
Hello Sir,
Thank you for your feedback, we just have a small point to improve to reach perfection, feel free to tell us what you felt was missing, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Fast order and well received, just the ski helmet received directly in its original box without interior padding seems quite light... some extra packaging would not have been too much or adding bubbles or recycled paper to protect the helmet at least a little.
The box arrived with visible shock marks only once the black plastic film was removed.
Thank you.
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Response from HawaiiSurf
Hello Sir,
Thank you for sharing your experience on our e-commerce store, we will pass it on to our preparation service. We appreciate your feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2020
Very good, however the light wheels are defective.
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Response from HawaiiSurf
Hello Sir,
Our customer service will contact you during the day to propose a solution! We are very concerned about your feedback and we will do what is necessary to ensure that this experience with HawaiiSurf ends on a good note.
We hope to see you again very soon and we would like to thank you for your positive feedback!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2020
I still haven't received the order. The transport service with GLS is not efficient.
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Response from HawaiiSurf
Hello Sir,
I will forward your feedback to our carrier and personally check on your package first thing tomorrow. I sincerely apologize on behalf of the entire HawaiiSurf team for this inconvenience.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2020
Good delay
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2020
Shipping deadline not respected.. but good gear.
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your package did not arrive on time, we will pass the information to our carrier. We thank you for your review. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
Very fast
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
I recommend the purchase as well as the delivery, but I find that there are missing product explanations on the site.
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Response from HawaiiSurf
Hello Madam,
Thank you for your feedback, can you tell us what information was missing on the site regarding your product so we can provide additional information?
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2020
This time and only this time, the package was poorly packaged, the parcel was torn but fortunately no consequences for the delivered product.
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Response from HawaiiSurf
Hello Sir,
We are sorry that this experience with our delivery person did not go well. Thank you for your loyalty and for bringing this to our attention.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2020
Package received on time.
However, the package was left outside.... and the box was in a pitiful state....
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery did not go smoothly, we will pass the information to our carrier to ensure this does not happen again! We still want to thank you for your review which indicates the points to improve!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
Nothing to say about the site, the material and the responsiveness.
However, only 3 stars because the delivery method is terrible.
No direct delivery to the mailbox. A delivery person who comes during the day and a center to pick up the package at the other end of the world. I had to fight on the phone with the delivery person for him to leave it in the mailbox. Except he left it in the garden...
Just for the delivery, I won't buy again on this site. Too bad!
Please consider reviewing that....
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Response from HawaiiSurf
Hello Sir,
We are sorry that the delivery took this turn, do not hesitate next time to contact us directly so we can resolve the situation.
We will report this experience to our carrier so that it does not happen again in the future! Thank you for taking the time to share your experience, we look forward to a next delivery that meets your expectations!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2020
I do not comment.
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Response from HawaiiSurf
Hello Madam,
We are sorry to learn that your order encountered some difficulties. Our customer service is doing everything possible to ensure that your experience with HawaiiSurf ends on a good note!
Do not hesitate to come back to us if you need any information!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Correct site
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, please feel free to also tell us the points that were missing during your experience on HawaiiSurf so that we can make improvements.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/02/2020
Wishing to return and retract my order, no response from customer service despite 3 attempts to contact!! deplorable and illegal....
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Response from HawaiiSurf
Hello Sir,
As you indicated to my colleague, would you like to update your review?
Best regards,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
Product as described, too bad delivery was longer than expected and for the lack of communication....
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Response from HawaiiSurf
Hello Sir,
We apologize for this inconvenience, we are escalating the information! We hope that the product meets your expectations.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2020
The site promised a delivery time of 2 days.
I received my package after a week!!! Disgraceful!
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Response from HawaiiSurf
Hello Sir,
Your order took longer than expected due to an inventory that mobilized our entire team, this is a very rare situation for which we apologize. We still hope that your opinion will change during your next experience with HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2020
I was informed several days after my order that the purchased product was out of stock... I therefore had to change color... Preparation and shipping were long, there is a lot of room for improvement!!!!
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Response from HawaiiSurf
Hello Sir,
Indeed, we experienced delays due to our inventory, it is difficult to contact in a timely manner when our entire team is mobilized... However, we are now up to date and our service is well in place. We thank you for your constructive review which gives us some ideas on areas to improve. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Missing information about shipping. I saw the equipment arrive without being informed even though I had called to inquire.
Fortunately, I was present by chance.
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Response from HawaiiSurf
Hello Sir,
Very surprising that you did not receive tracking on your order, we apologize for this inconvenience. We thank you for taking the time to write to us, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
Rather satisfied. Delivery a bit longer than announced.
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your delivery was unusually long, however we hope to see you again very soon for a new and shorter experience regarding waiting time. Thank you for sharing your experience through this review!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
Fast delivery, good quality product
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Response from HawaiiSurf
Hello Madam,
We thank you for taking the time to write to us, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
After a first average experience, order never received, late refund.. I tried Hawaii surf again.. and this time, top!! Order processed quickly, shipped directly and received in 48h.. product as described, very fair price (sales).. good experience, I would recommend without worries..
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read that this new experience with HawaiiSurf went well, we constantly strive to improve our services! We would like to thank you for this positive review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
Fast delivery
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Response from HawaiiSurf
Hello Sir,
We would like to thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2020
BAD DESCRIPTION OF THE ITEM ON THE SITE
DISGRACEFUL CUSTOMER SERVICE, ALWAYS WAITING FOR A RESPONSE AFTER SEVERAL CALLS AND EMAILS
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Response from HawaiiSurf
Hello Madam,
We apologize for this inconvenience, our customer service will contact you during the day!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2020
Merchandise conforms to the description but delivery time was supposed to be between 48h and 72h at the relay point.....and in the end: 7 days late!
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Response from HawaiiSurf
Hello Sir,
We thank you for your feedback, we would like to apologize for this delay which was due to the inventory of our warehouse and required the mobilization of our entire team. We wish you good sessions with your new equipment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
Order placed on 25/01 for a delivery scheduled on 29/01.
It is now 04/02 and I still haven't received anything.
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that your order is still not in your possession, your order was indeed shipped from our warehouse on 31/01. We apologize for this delay which was due to an inventory in our warehouse that involved our entire team. However, your order is still in transit according to your tracking, we are prioritizing your case and will contact our carrier immediately!
We wish you an excellent day, our customer service will contact you during the day to keep you informed about the status of your order!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
I couldn't find access to 'FFRS', do licensees no longer have the right to the 10% discount?
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Response from HawaiiSurf
Hello Madam,
Don't hesitate to visit our Facebook page to send us your license, our customer service will take the time to respond to you and explain the procedures!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2020
Quite clear and well categorized. A little more fluidity would be welcome but we are in detail. Overall it is very good
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Response from HawaiiSurf
Hello Sir, Thank you for your review, we try day after day to improve our website! We want to offer you quality service on all our platforms! See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Just a downside: the dimensions of the board I was given are not correct. The board is therefore thinner and less wide than expected. With therefore a lower volume. It's a shame but otherwise the board is superb, well glassed and delivered quickly! Almost a perfect score...
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that the product ordered does not exactly match what you received, we apologize! Our customer service will contact you quickly to find a solution. We still thank you for your comment which, despite this mishap, remains positive.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2020
Product received on time. Nothing to report.
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Response from HawaiiSurf
Hello Sir, We are delighted to learn that your shopping experience went well on our website. We want to thank you for taking the time to write to us. See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2020
The site is great just a bit disappointed to have ordered an orange birdhouse skateboard deck and received a purple one..
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Response from HawaiiSurf
Hello Sir,
We apologize for this inconvenience, if you wish we can proceed with an exchange of your deck, just reply to this comment, our customer service will then contact you to provide all the necessary information to proceed with this exchange.
We hope to see you again very soon on our site, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
Everything went well, fast shipping, great gear, in short, I recommend.. loyal for many years!!!!!!!
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read comments from you again, we thank you for your loyalty and for putting so much enthusiasm into your review!
See you soon, the HawaiiSurf team!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Normal
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Response from HawaiiSurf
Hello Sir,
Glad to know that everything went normally!
See you soon, the HawaiiSurf team.
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