Customer reviews of HawaiiSurf

No protections for the board in the package

I received my bushings with a missing washer. And the soft package made everything loose, luckily the lubricant for bearings was well sealed! Everything was out of the boxes and packaging. Too bad the price was attractive

Received but at a relay point and not at home as requested.

All good, except for a small impact (you can see the wood on 1cm) on the board

The item received does not correspond to the one I ordered

I would have liked to be informed that the boards were sold without grip. I would have ordered some.

I have ordered several times on the site, I am satisfied. The navigation is smooth although I preferred the previous layout. The delivery is fast. The only small downside this time was that one item was missing from my order, but very quickly the customer service was responsive and managed to rectify this small inconvenience, and the next day I received the missing item! Ordered items: several Invaders Seba 80 mm wheels of different colors, they have quite a good grip and last over time. A safe bet for freeriders and riders ;-) for good sessions in urban mode. I had a preference for the hyper-concrete G wheels but the site apparently no longer sells them, for me they had a bit more grip! I recommend this site for its seriousness.

Good reception of the products. However, it was impossible to select a pickup point via GLS while there is one just next to my house. So I opted for home delivery (paid) which was supposed to arrive between such and such date. Delivery a day earlier, not being at home my package was dropped off at the pickup point I wanted without incurring delivery fees. I specify that the pickup point selection did not show any PR in the center of Bordeaux, just a few in the CUB (quite far then). So we are forced to take the paid home delivery even though we will go pick up the package next to our home.

Delivery a bit long 10 days for stock

Article compliant deadlines respected

Nothing to report.

Hello, I am still waiting for the refund of the order returned on October 22nd. Having followed the return procedure indicated in the general sales conditions and after numerous calls to customer service, the refund for my order has still not been processed. The proof of receipt of the returned package from the Post Office indicates that the package was indeed received on October 24th. More than 5 phone contacts with the company's customer service and a phone exchange with Romain from the Ivry sur Seine customer service, I still have not received any information, confirmation, return tracking, or refund. This situation must stop. I feel wronged. There is clear evidence of disinterest and lack of seriousness on the part of this company. Therefore, I request an express refund of my order and also the return shipping costs: 138 euros + 16 euros for return shipping.
I am able to provide all necessary documents for processing my request. I thank Paypal in advance for considering this issue.
Awaiting this refund.

Hello, I am still waiting for the refund of the order returned on October 22nd. Having followed the return procedure indicated in the general sales conditions and after numerous calls to customer service, the refund for my order has still not been processed. The proof of receipt of the returned package from the Post Office indicates that the package was indeed received on October 24th. More than 5 phone contacts with the company's customer service and a phone exchange with Romain from the Ivry sur Seine customer service, I still have not received any information, confirmation, return tracking, or refund. This situation must stop. I feel wronged. There is clear evidence of disinterest and lack of seriousness on the part of this company. Therefore, I request an express refund of my order and also the return shipping costs: 138 euros + 16 euros for return shipping.
I am able to provide all necessary documents for processing my request. I thank Paypal in advance for considering this issue.
Awaiting this refund.

It is difficult for me to give my opinion, I still haven't received my order

difficulties in validating an order

Delivery time too long, initially expected within 3 days and received in 8 days

Great

I have been ordering from you for a very long time, this order took weeks to arrive and when I called several times, I was made to understand that I was bothering you, the nice seller-customer relationship is over, very very very disappointed.

Fast and efficient

Forced sale for example

All good

Order not received. ... Supposedly lost.... while a surf is part of it.

Not serious. Difficult to reach them by phone, even impossible. They do not respond to emails. Product displayed not in stock. Delivery of another product....

simple to use website, product arrived in a very well protected package, however delivery took more than 48 hours.

board well packaged received quickly

Surprising stock management. And surprising customer service. Message left on the answering machine quite abrupt and no apology for the mistake.

I never received my order! I canceled it due to lack of delivery.
I am not satisfied with the organization or the seriousness.
I hope never again.
In the meantime, I am waiting for my refund!!!!!!!

I ordered on a Sunday and I only saw delivery information appear on Thursday. I tried to contact you by phone at least 10 times without success. I then sent you an email and got no response. However, on Thursday I received information from the carrier and I received my package on Friday. If I need again, I will order from your site but there is a big downside on communication.

Cool promotions

Not bad choice

Delivery a bit slow but staff who looked for solutions following a stock outage

Good when promotions

Lol

Well packaged

I ordered on Sunday with the Chronopost option (1 PM the next day) but I only received my order on Wednesday noon. I know it's a business day but I should have received it on Tuesday before 1 PM since I paid for this service

very prompt in terms of ordering, good choice for all kinds of items.

On this order, the blue Santa Cruz cap is junior size! I can't fit my head in it... too bad, nice product

Error on the order, but very understanding customer service.

Good

Fast shipping, compliant item