Customer reviews of HawaiiSurf

Shipping without problems

Hello, the delivery is fast as indicated but the delivery person is not the same because he arrived and only rang once, my cousin was sleeping and since he only rang once he wasn't sure so he didn't go out, then he left directly leaving an email rather than a text. Knowing that we do not receive the notification, he went back to Vannes which is still 1 hour away from my home. So the delivery person is a bit abusive.

The delivery times, the products and the packaging were very good however I sent a request to customer service for which I never received a response (in two weeks).

Good

A very good site with a choice.

well-informed site

Delivery times were respected but no message was sent to inform that the package was available. I had to call the store for information about the delivery.

Fast and efficient shipping.
Easy navigation on the website.
Lack of precision on the product (e.g.: waterproof fabric on the back for sitting)

Very disappointing. I thought I was buying a quality product. The product opened upon unpacking has several defects.
I will request an exchange or a return.
URGENT for birthday

Too bad the store doesn't open in the afternoon, it's discouraging.

Quality site and products, the tracking of the package should be improved, it's hard to understand if the package is in delivery or preparation, the information on this subject is too vague.

Very good website. Store where I bought my first board when I was a teenager 20 years ago. If it's still there, that's a good sign.
1 star less because the DPD pickup point didn't make much effort to look for my package which was indeed with them. So 2 trips for one package. Otherwise, customer service (Romain) is serious both in shipping and in the problem with DPD.

Good site, with tutorials, good quality equipment and a choice in every product range, a good specialized store in sliding sports, especially surfing, which is becoming increasingly rare in the Paris region.
Best regards.

the site and the professionalism for advice are top-notch. discounts on purchases and birthday vouchers are very appreciated. The suit looks nice

Simple site where I often find promotions.

Good site but, delivery not recommended you want your board go pick it up at your nearest shop (I paid an extra €10 for nothing)

nothing

very fun

The product received does not match the product ordered. This is the second time I have a problem with wheels: the first time I received mismatched wheels, a commercial gesture was made, the second time I received completely different wheels from those chosen, which surprises me from Hawaï

Box completely shattered

Good site, order placed easily

Very good but no screws sold with the plates while the seller had confirmed to me that they were provided with the plates.

Everything is ok, product conforms to the description & well packaged. Just the announced delivery time of 48/72 hours was not quite respected.

Well equipped, but the roller area a bit too small during peak times as was the case last Saturday

very well done, easy to navigate

Well-made site, but I went to the store. No order via the site.

Efficient and good job!

Very good bearing!!!
The only problem I had with any bearing is that I had to hammer it in.

Nothing to report.

Delivery time and location not respected.

Clear, cheerful, dynamic site.

Fast and efficient

Easy to use

Online stock announced does not match availability in store. The presentation of the items could be more technical and precise.

Very good site, reliable, fast delivery

many references in stock, and perfect delivery!

Good

A week to receive the parcel, a bit long, but well there was a public holiday!

Top! Thank you

You sell and deliver non-compliant products: the bindings I ordered are a limited series delivered in a cooler: you sent them to me without the cooler and especially without warning: I will have to go to the Post Office to resend them to you! I have about twenty boards and just as many bindings mostly Union and limited series... your delivery is worthless: a limited series is a set!!! And when I point this out, I am basically told that if I am not happy, I can resend them and then I have to ask how I will be reimbursed for the shipping costs!!!! I have already ordered from your site: I paid for a pair of boots twice the price due to a connection problem and when I reported it, it was such a mess that I abandoned the idea of reimbursement... however, I must recognize a linear aspect: your accounting department is like your shipping department and your sales department....