Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 07/04/2019 à 09h32 following a purchase from 29/03/2019

Correct

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Acheteur Vérifié

Published on 06/04/2019 à 12h50 following a purchase from 04/04/2019

Competent seller but unpleasant, with a smile it's nicer! Customers come to see sellers for information, not to be treated like someone who knows nothing. Sales technique needs to be reviewed...

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Acheteur Vérifié

Published on 04/04/2019 à 13h29 following a purchase from 31/03/2019

Very good and very reliable site! Order received within 3 days, however the white screw kit had slightly faded color because it rubbed against the screws...

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Acheteur Vérifié

Published on 02/04/2019 à 22h30 following a purchase from 28/03/2019

Very good site, package delivered before the deadline! Impeccable!

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Acheteur Vérifié

Published on 02/04/2019 à 12h53 following a purchase from 20/03/2019

Fairly well stocked.

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Acheteur Vérifié

Published on 01/04/2019 à 17h55 following a purchase from 23/03/2019

Fast shipping and neat packaging, but no tracking during shipping. I randomly went to the relay point suspecting it should have arrived since the few days I ordered. I find the site average since it was redone. It's pretty, but full of bugs, especially in keyword searches. And there was no tracking, too bad.

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Acheteur Vérifié

Published on 01/04/2019 à 14h02 following a purchase from 29/03/2019

First order placed.
The package has not yet been delivered.
This is therefore just a temporary review.

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Acheteur Vérifié

Published on 01/04/2019 à 11h27 following a purchase from 27/03/2019

Product very poorly packaged, the clothing without packaging placed directly in a box. Box arrived crushed and the warranty sticker detached, so anyone could see what was in the box. Review your packaging. Also, I had to contact the relay point to find out if the package had arrived there. Too bad the site doesn't inform the customer......

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Acheteur Vérifié

Published on 31/03/2019 à 08h58 following a purchase from 25/03/2019

Fast delivery, and a responsive team in case of problems.

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Acheteur Vérifié

Published on 30/03/2019 à 19h20 following a purchase from 25/03/2019

Order ok, slight delay in shipping but responsive customer service.

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Acheteur Vérifié

Published on 26/03/2019 à 23h18 following a purchase from 21/03/2019

Everything is perfect except for the included brakes that are missing. I don't need them but still. Otherwise, it's perfect haha.

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Acheteur Vérifié

Published on 26/03/2019 à 16h19 following a purchase from 18/03/2019

Interesting if one wishes to place an order for streetwear clothing etc

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Acheteur Vérifié

Published on 25/03/2019 à 07h37 following a purchase from 17/03/2019

The site is functional and very practical with great offers. However, it's a shame that I never received any SMS or even an email confirming that my order had arrived...

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Acheteur Vérifié

Published on 25/03/2019 à 07h05 following a purchase from 17/03/2019

Long delay for 10 euros of shipping

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Acheteur Vérifié

Published on 24/03/2019 à 02h08 following a purchase from 17/03/2019

Fast delivery, the items could however be better packaged.

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Acheteur Vérifié

Published on 22/03/2019 à 00h31 following a purchase from 14/03/2019

The box was pierced (broken through) and the inner plastic packaging was torn over 15 good cm! Fortunately, the wetsuit was fine! So packaging and transport need improvement!

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Acheteur Vérifié

Published on 21/03/2019 à 19h13 following a purchase from 17/03/2019

Maybe consider training your employees to put two similar shoes in one box.

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Acheteur Vérifié

Published on 19/03/2019 à 20h56 following a purchase from 08/03/2019

There are more and more days between the order and delivery, you say it’s shipped and it’s not true, I received the package today, March 19, before when I ordered from Claude I had the packages 2 days later, now it takes at least 10 days, when it’s been more than a week and I don’t have a package I call you not happy and strangely I receive 3 days after each complaint the promo code instead of the licensed rate never works. Best regards, Ghislaine Ponty

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Response from HawaiiSurf Published on 20/03/2019

Hello,
We sincerely apologize for the delay on this last order, we indeed had a hiccup with the shipment, the first envelope sent was lost by the carrier, everything was shipped and good for us.
Before having your feedback, to inform us that you hadn’t received anything, we then made an urgent reshipment. The fact that you call “not happy” has nothing to do with the reception shortly after, by simply informing us, happy or not we would have reacted in any case =) .
No need to generalize exceptions, delays remain rare, apart from this one corresponding to a delivery problem with the carrier. We noted only one delay for a set of bearings ordered during the sales last June.
When the code doesn’t work, we handle it manually, the refund of 10% of your order has actually been processed today.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 19/03/2019 à 17h32 following a purchase from 12/03/2019

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Acheteur Vérifié

Published on 18/03/2019 à 11h57 following a purchase from 11/03/2019

Fast and reliable. But product descriptions are missing on some items.

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Acheteur Vérifié

Published on 18/03/2019 à 11h11 following a purchase from 10/02/2019

Nothing to report, I recommend, fast delivery.

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Acheteur Vérifié

Published on 17/03/2019 à 16h30 following a purchase from 15/03/2019

Delivery issue quickly resolved by the very pleasant seller thank you Romain

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Acheteur Vérifié

Published on 17/03/2019 à 00h01 following a purchase from 13/03/2019

Efficient and fast! Good promotions at the end of the season. I ordered a Snow on Wednesday evening, received at the relay point on Friday. I take away one star because the cover of my LibTech board was torn. Phone inquiry was efficient.

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Acheteur Vérifié

Published on 16/03/2019 à 15h25 following a purchase from 10/03/2019

Really good, I was worried about getting the wrong size, no problem! A team available and attentive!

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Acheteur Vérifié

Published on 15/03/2019 à 20h59 following a purchase from 13/03/2019

Order preparation and shipping top-notch! 24h!!

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Acheteur Vérifié

Published on 15/03/2019 à 16h44 following a purchase from 09/03/2019

Good, no problems to report.

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Acheteur Vérifié

Published on 15/03/2019 à 15h28 following a purchase from 10/03/2019

Very responsive, fast delivery

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Acheteur Vérifié

Published on 15/03/2019 à 07h14 following a purchase from 07/03/2019

Correct site.

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Acheteur Vérifié

Published on 14/03/2019 à 18h47 following a purchase from 10/03/2019

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Acheteur Vérifié

Published on 14/03/2019 à 15h14 following a purchase from 12/03/2019

Unrefunded returns present a real problem especially when the sizes indicated on the site do not correspond to the size of the ordered shoes...

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Response from HawaiiSurf Published on 14/03/2019

Hello,
What size did you receive? In the case of an error on our part, the return is covered.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 10/03/2019 à 20h28 following a purchase from 03/03/2019

Clear site and happy with the promotion I found

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Acheteur Vérifié

Published on 09/03/2019 à 17h01 following a purchase from 06/03/2019

Perfect

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Acheteur Vérifié

Published on 08/03/2019 à 23h17 following a purchase from 28/02/2019

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Acheteur Vérifié

Published on 08/03/2019 à 19h40 following a purchase from 02/03/2019

Good delivery made

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Acheteur Vérifié

Published on 08/03/2019 à 14h00 following a purchase from 04/03/2019

Large selection and very good responsiveness. But delivery cost is expensive, especially for amounts < 100€...

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Acheteur Vérifié

Published on 07/03/2019 à 22h22 following a purchase from 28/02/2019

Used to super quality with HawaiiSurf, I was just surprised when opening the package to see one of my wheel sets opened and re-taped as best as possible. (nothing serious)
Fast, correct and reliable site

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Acheteur Vérifié

Published on 06/03/2019 à 09h30 following a purchase from 25/02/2019

Fast delivery, package well packaged, item compliant with the order

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Acheteur Vérifié

Published on 05/03/2019 à 22h13 following a purchase from 27/02/2019

Simple and easy to use

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Acheteur Vérifié

Published on 03/03/2019 à 13h24 following a purchase from 27/02/2019

Hello, I ordered a set of pads for my board, which I paid 15€. The surprise was not very pleasant when I received my item with a label on it, 15€ crossed out -50%, new price 7€50. The customer perception is not very good. Otherwise, the delivery was fast and the item was in good condition.

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Acheteur Vérifié

Published on 03/03/2019 à 07h31 following a purchase from 28/02/2019

I would have given 5 stars if the shipping costs to Belgium were reasonable. I had to send it to my brother in France and I will only receive the package when I see him later this month.

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