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A
Rating: 4 out of 5
Fast and compliant service
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
First of all, I am very satisfied with my order, extremely fast delivery.
The only thing I would have to say about my order at hawaisurf is that the board I ordered was for my collection and not to be ridden, so I regret that it was not at least protected and just packed in a box.
(Fortunately, the board had no dents in the paint)
It might be good to add a small comment section on the site when ordering (this might avoid putting grip for nothing if not necessary).
Translated reviews
The only thing I would have to say about my order at hawaisurf is that the board I ordered was for my collection and not to be ridden, so I regret that it was not at least protected and just packed in a box.
(Fortunately, the board had no dents in the paint)
It might be good to add a small comment section on the site when ordering (this might avoid putting grip for nothing if not necessary).
A
Rating: 4 out of 5
Fast
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A
Rating: 3 out of 5
Phone contact really great, very good advice, nothing to complain about. However, the delivery, although fast, leaves something to be desired in the sense that everything was moving around in the box, the ordered items thrown loosely in the delivery box... In short, it was my first order, I might try again but if this happens again, I will buy elsewhere.
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A
Rating: 4 out of 5
gOOD
tHANK YOU
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tHANK YOU
A
Rating: 1 out of 5
One piece of advice: change your profession, the irony when you are at fault and doing business is misplaced. You are dishonest, it is not indicated that you are closed on Monday when ordering. When I pay €10 for Chronopost, it is to be delivered, we don't care about the departure date of the package, we do not pay shipping fees to know when the package leaves your place, but to know when it will arrive. Apparently, geography is not your strong suit, this village is located in the mountains, so perfectly accustomed to snow. Moreover, the post office delivered a package to us while Chronopost could not. You did not honor your commitments and are not even capable of recognizing it. No worries, competition is fierce online, I will look elsewhere.
Translated reviews
Response from HawaiiSurf
Good evening,
It is clearly indicated when choosing Chronopost delivery that orders from Saturday evening to Monday evening are taken into account on Tuesday (due to our closure).
"Orders from Saturday to Monday evening are taken into account the following Tuesday for shipping." (indicated as such, black on white, when choosing your delivery)
We deliberately provided this information at the time of choosing the shipping fee, before validating the order, to avoid this kind of "misunderstanding".
If geography is not my strong suit, it seems to be the same for you, unless you notice a fundamental difference between "village is located in the mountains" (your words) and "mountain village in the Alps" (my words). (your subsequent indication about being used to snow having no geographical content)
It is true that prefectural prohibitions often mention "heavy vehicle traffic prohibited UNLESS YOU ARE USED TO SNOW".
For your comparison to La Poste (Colissimo), it is completely irrelevant.
Colissimo does not and does not even offer deliveries in 24 hours (or less). The package you received probably left at the end of the previous week and could have been routed from the departure center to the delivery center in your area. And it could be delivered because the vehicles dedicated to deliveries ARE NOT HEAVY VEHICLES.
The Chronopost package left on Tuesday (as planned) but the routing (done at night) between the departure center and the one handling your delivery (after receiving the packages in the morning) was PROHIBITED.
That is why you were able to receive your Colissimo and not the Chronopost (which are two companies belonging to the same group, Chronopost being the express division of Colissimo, all criticisms or praises made to one or the other are difficult to dissociate).
One piece of advice, before advising people to change their profession, do a little research before arguing with comparisons that are absurd, and to embellish by omitting as many FACTS presented during our response to your first review, which remains curiously in the same vein.
So if you are unable to assimilate facts, with a minimum of perspective to understand why your order could not arrive on Wednesday as planned.
And yet you hold us primarily responsible for the fact that you did not take 10 seconds to read the restrictions due to our closure on Chronopost deliveries, secondly for the bad weather and prohibitions resulting from it, I cannot tell you anything more and invite you to remain impervious to all understanding and common sense.
We are not at fault, and even less dishonest, on the contrary we cannot be more transparent.
Wishing you a good evening.
Best regards
Romain
HAWAIISURF
It is clearly indicated when choosing Chronopost delivery that orders from Saturday evening to Monday evening are taken into account on Tuesday (due to our closure).
"Orders from Saturday to Monday evening are taken into account the following Tuesday for shipping." (indicated as such, black on white, when choosing your delivery)
We deliberately provided this information at the time of choosing the shipping fee, before validating the order, to avoid this kind of "misunderstanding".
If geography is not my strong suit, it seems to be the same for you, unless you notice a fundamental difference between "village is located in the mountains" (your words) and "mountain village in the Alps" (my words). (your subsequent indication about being used to snow having no geographical content)
It is true that prefectural prohibitions often mention "heavy vehicle traffic prohibited UNLESS YOU ARE USED TO SNOW".
For your comparison to La Poste (Colissimo), it is completely irrelevant.
Colissimo does not and does not even offer deliveries in 24 hours (or less). The package you received probably left at the end of the previous week and could have been routed from the departure center to the delivery center in your area. And it could be delivered because the vehicles dedicated to deliveries ARE NOT HEAVY VEHICLES.
The Chronopost package left on Tuesday (as planned) but the routing (done at night) between the departure center and the one handling your delivery (after receiving the packages in the morning) was PROHIBITED.
That is why you were able to receive your Colissimo and not the Chronopost (which are two companies belonging to the same group, Chronopost being the express division of Colissimo, all criticisms or praises made to one or the other are difficult to dissociate).
One piece of advice, before advising people to change their profession, do a little research before arguing with comparisons that are absurd, and to embellish by omitting as many FACTS presented during our response to your first review, which remains curiously in the same vein.
So if you are unable to assimilate facts, with a minimum of perspective to understand why your order could not arrive on Wednesday as planned.
And yet you hold us primarily responsible for the fact that you did not take 10 seconds to read the restrictions due to our closure on Chronopost deliveries, secondly for the bad weather and prohibitions resulting from it, I cannot tell you anything more and invite you to remain impervious to all understanding and common sense.
We are not at fault, and even less dishonest, on the contrary we cannot be more transparent.
Wishing you a good evening.
Best regards
Romain
HAWAIISURF
A
Rating: 1 out of 5
One piece of advice: change your profession, the irony when you are at fault and doing business is misplaced. You are dishonest, it is not indicated that you are closed on Monday when ordering. When I pay €10 for Chronopost, it is to be delivered, we don't care about the departure date of the package, we don't pay shipping fees to know when the package leaves your place, but to know when it will arrive. Obviously, geography is not your strong suit, this village is located in the mountains, so perfectly accustomed to snow. Moreover, the post office delivered a package to us while Chronopost could not. You did not honor your commitments and are not even capable of recognizing it. No worries, competition is fierce online, I will look elsewhere.
Translated reviews
Response from HawaiiSurf
Good evening,
It is clearly indicated when choosing Chronopost delivery that orders from Saturday evening to Monday evening are taken into account on Tuesday (due to our closure).
"Orders from Saturday to Monday evening are taken into account the following Tuesday for shipping." (indicated as such, black on white, when choosing your delivery)
We have deliberately indicated this information at the time of choosing the shipping fee, before validating the order, to avoid this kind of "misunderstanding".
If geography is not my strong suit, it seems to be the same for you, unless you notice a fundamental difference between "the village is located in the mountains" (your words) and "mountain village in the Alps" (my words). (your subsequent indication about being used to snow having no geographical content)
It is true that prefectural prohibitions often mention "heavy vehicle circulation prohibited UNLESS YOU ARE USED TO SNOW".
For your comparison to La Poste (Colissimo), it is totally irrelevant.
Colissimo does not even offer deliveries in 24 hours (or less) The package you received probably left at the end of the previous week and could have been routed from the departure center to the delivery center in your area. And it could be delivered because the vehicles dedicated to deliveries ARE NOT HEAVY VEHICLES.
The Chronopost package left on Tuesday (as planned) but the routing (done at night) between the departure center and the one handling your delivery (after receiving the packages in the morning) was PROHIBITED.
That is why you were able to receive your Colissimo and not the Chronopost (which are two companies belonging to the same group, Chronopost being the express division of Colissimo, all criticisms or praises made to one or the other are difficult to dissociate).
One piece of advice, before advising people to change their profession, do a minimum of research before arguing with comparisons that are nonsensical, and embellishing while omitting as many of the FACTS presented during our response to your first review, which remains curiously in the same vein.
So if you are unable to assimilate facts, with a minimum of perspective to understand why your order could not arrive on Wednesday as planned.
And yet you hold us primarily responsible for the fact that you did not take 10 seconds to read the restrictions due to our closure on Chronopost deliveries, secondly the bad weather and prohibitions resulting from it, I cannot tell you anything more and invite you to remain impervious to all understanding and common sense.
We are not at fault, and even less dishonest, on the contrary, we cannot be more transparent.
Wishing you a good evening.
Best regards
Romain
HAWAIISURF
It is clearly indicated when choosing Chronopost delivery that orders from Saturday evening to Monday evening are taken into account on Tuesday (due to our closure).
"Orders from Saturday to Monday evening are taken into account the following Tuesday for shipping." (indicated as such, black on white, when choosing your delivery)
We have deliberately indicated this information at the time of choosing the shipping fee, before validating the order, to avoid this kind of "misunderstanding".
If geography is not my strong suit, it seems to be the same for you, unless you notice a fundamental difference between "the village is located in the mountains" (your words) and "mountain village in the Alps" (my words). (your subsequent indication about being used to snow having no geographical content)
It is true that prefectural prohibitions often mention "heavy vehicle circulation prohibited UNLESS YOU ARE USED TO SNOW".
For your comparison to La Poste (Colissimo), it is totally irrelevant.
Colissimo does not even offer deliveries in 24 hours (or less) The package you received probably left at the end of the previous week and could have been routed from the departure center to the delivery center in your area. And it could be delivered because the vehicles dedicated to deliveries ARE NOT HEAVY VEHICLES.
The Chronopost package left on Tuesday (as planned) but the routing (done at night) between the departure center and the one handling your delivery (after receiving the packages in the morning) was PROHIBITED.
That is why you were able to receive your Colissimo and not the Chronopost (which are two companies belonging to the same group, Chronopost being the express division of Colissimo, all criticisms or praises made to one or the other are difficult to dissociate).
One piece of advice, before advising people to change their profession, do a minimum of research before arguing with comparisons that are nonsensical, and embellishing while omitting as many of the FACTS presented during our response to your first review, which remains curiously in the same vein.
So if you are unable to assimilate facts, with a minimum of perspective to understand why your order could not arrive on Wednesday as planned.
And yet you hold us primarily responsible for the fact that you did not take 10 seconds to read the restrictions due to our closure on Chronopost deliveries, secondly the bad weather and prohibitions resulting from it, I cannot tell you anything more and invite you to remain impervious to all understanding and common sense.
We are not at fault, and even less dishonest, on the contrary, we cannot be more transparent.
Wishing you a good evening.
Best regards
Romain
HAWAIISURF
A
Rating: 4 out of 5
Ordered on the night from Saturday to Sunday, I received my package on Wednesday. Quite satisfied with Hawaiisurf. However, I received the shipping notice and tracking number after the email inviting me to come pick up my order.
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A
Rating: 3 out of 5
Lack of description under some items
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A
Rating: 4 out of 5
Very good !!!!
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A
Rating: 1 out of 5
I received a pair of Burton Ruler snowboard boots... One in 43... the other in 42.5!!! Me who wanted to support a historic skate shop instead of ordering on Amazon...
Waiting for a solution
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Waiting for a solution
Response from HawaiiSurf
Hello, as discussed over the phone, there was a mix-up with the other pair.
You can come by on Saturday as agreed to exchange the foot that doesn't fit.
You can come by on Saturday as agreed to exchange the foot that doesn't fit.
A
Rating: 4 out of 5
Order compliant
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A
Rating: 4 out of 5
Order as described
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A
Rating: 4 out of 5
The Flaneurz are really great, a quality product and very practical for the city.
I was rather used to inline skates, it's confusing to switch to quad skates at first, but you get used to it very quickly.
I still find it a shame that HawaiiSurf does not offer a version equipped with brakes as they are very useful... but you can buy them for €20 on the Flaneurz site.
Translated reviews
I was rather used to inline skates, it's confusing to switch to quad skates at first, but you get used to it very quickly.
I still find it a shame that HawaiiSurf does not offer a version equipped with brakes as they are very useful... but you can buy them for €20 on the Flaneurz site.
A
Rating: 4 out of 5
fast service
maybe lacking explanation on certain products
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maybe lacking explanation on certain products
A
Rating: 4 out of 5
Package received quickly and in accordance with the order, thank you. But I didn't give 5 stars because the bag of screws I ordered was torn and all the screws were scattered in the box. Luckily, no screws were missing...
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A
Rating: 1 out of 5
Terrible, I ordered a product, they called me to say it is no longer available due to a stock error! Since then I am still waiting for the refund
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Response from HawaiiSurf
Hello,
We apologize for the unavailability of your item.
Indeed, like all online shops as well as physical ones, we are not immune to thefts, defects, or stock errors and we inform our customers in this case.
We remain an independent shop, the refund took time because we have returns, modifications, cancellations during the sale period.
Our apologies for the issues encountered with your purchase.
Best regards
Romain
HAWAIISURF
We apologize for the unavailability of your item.
Indeed, like all online shops as well as physical ones, we are not immune to thefts, defects, or stock errors and we inform our customers in this case.
We remain an independent shop, the refund took time because we have returns, modifications, cancellations during the sale period.
Our apologies for the issues encountered with your purchase.
Best regards
Romain
HAWAIISURF
A
Rating: 4 out of 5
very good, but no stock on my item which I returned after a color mistake...
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A
Rating: 4 out of 5
Very good site with good items, the only small downside is that the shipping costs are a bit high.
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A
Rating: 4 out of 5
Very responsive and order matches the indicated product.
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A
Rating: 3 out of 5
I bought a sale short, fast delivery. Unfortunately, I took a size too small but I was able to return it for a larger size, Haiwaiisurf exchanged it without any problem. To improve: - the communication on the site: on the product page it says once 'free shipping' without further mention, and at the bottom of the page it is added 'from 89€ purchase'. I felt misled when I had to pay shipping fees at purchase! - the product exchange process, it's more convenient when we are sent a label to print/stick on the package rather than doing everything manually at the post office.
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A
Rating: 3 out of 5
I bought a pair of shorts on sale, fast delivery.
Unfortunately, I took a size too small but I was able to return it for a larger size, Hawaiisurf exchanged it for me without any problem.
To improve:
- the communication on the site: on the product page it is written once "free delivery" without further mention, and at the bottom of the page it is added "from €89 purchase". I felt deceived when I had to pay shipping fees at purchase!
- the product exchange process, it is more convenient when we are sent a label to print/stick on the packaging rather than doing everything manually at the post office.
Translated reviews
Unfortunately, I took a size too small but I was able to return it for a larger size, Hawaiisurf exchanged it for me without any problem.
To improve:
- the communication on the site: on the product page it is written once "free delivery" without further mention, and at the bottom of the page it is added "from €89 purchase". I felt deceived when I had to pay shipping fees at purchase!
- the product exchange process, it is more convenient when we are sent a label to print/stick on the packaging rather than doing everything manually at the post office.
A
Rating: 4 out of 5
Top!
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A
Rating: 4 out of 5
I haven't analyzed the site enough. Functional in any case.
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A
Rating: 3 out of 5
Good. But I paid for next-day delivery before 1 PM and I waited 3 days for my package, even though there were no weekends or holidays in between
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A
Rating: 1 out of 5
Order placed for express delivery to have them before leaving for a snowboarding trip, package was posted a day after the order so received too late! Refund of shipping costs offered but had to pay postage to get my order at the vacation spot!
Translated reviews
Response from HawaiiSurf
Hello, We apologize for the delay encountered on your order, despite a special team on Monday (weekly closure) we still experienced a delay in shipments at the beginning of the week due to the influx of the new markdown that occurred over the weekend of your purchase. I am sorry to read that you had to return to obtain your pair of mittens. This is not customary and quite endemic during peak trading periods, but in the case of a delay we remain flexible on delivery and could have sent them directly to your vacation spot, or to a nearby Chrono relay (so you could pick them up without sacrificing a day of practice) within the same timeframe. We apologize for the issues encountered with your order. Best regards, Romain HAWAIISURF
A
Rating: 4 out of 5
Simple order to place and delivery in 48h very appreciated. I recommend. Emilie A.
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A
Rating: 4 out of 5
good
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A
Rating: 1 out of 5
The order was very poorly shipped
No protection for the clothes placed directly in the box... if it had rained it would have been the same!!!!
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No protection for the clothes placed directly in the box... if it had rained it would have been the same!!!!
Response from HawaiiSurf
Hello, we put it directly in the box because brands send them like that in the delivery boxes they send us.
Since there should be less and less plastic, brands also have no right to put them under plastic.
When sending clothes, we still take care to fold the items well in the package.
Remaining at your disposal.
Since there should be less and less plastic, brands also have no right to put them under plastic.
When sending clothes, we still take care to fold the items well in the package.
Remaining at your disposal.
A
Rating: 4 out of 5
Package received on time according to the appointment made
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A
Rating: 4 out of 5
package received rather "rudimentary", but no worries
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Rating: 4 out of 5
package received rather "rudimentary", but no worries
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Rating: 4 out of 5
Package conforms and on time
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Rating: 4 out of 5
The products are indeed what I ordered. I just thought the roller bag would be bigger (maybe lacking info to indicate that it is a bag intended for children's or junior rollers)
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Rating: 4 out of 5
Very good shop that needs no introduction, just a slightly sturdier packaging at purchase would be welcome, and a few stickers would be great too! Otherwise, super!
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Rating: 4 out of 5
Very good shop that needs no introduction, just a slightly sturdier packaging at purchase would be welcome, and a few stickers would be great too! Otherwise, super!
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A
Rating: 4 out of 5
Shipping costs are quite high
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A
Rating: 4 out of 5
Very happy with the speed of shipping, however the small downside is that when I picked up my package the box was torn (mouse? Carrier?) Nevertheless, my item is intact. It would also be good to be able to go back and modify certain things once the order is placed, for example the relay point that I could not change. I would recommend without hesitation
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A
Rating: 4 out of 5
Fast shipping
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