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A
Rating: 4 out of 5
Ergonomic site, wide range of products, interesting prices, delivery within the indicated deadlines.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 3 and 4 stars
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Rating: 1 out of 5
I haven't received anything
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A
Rating: 4 out of 5
Everything went very well, however I received the package in a bad state and the jacket that was inside wasn't even wrapped, I was lucky to receive it in good condition. The least you could do would be to wrap them to protect them...
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A
Rating: 1 out of 5
1 month and a half to receive a package that I was supposed to receive in 48 hours only! €8 shipping costs for nothing since I didn't receive it when I wanted.. I sent an email on your site without ever getting a response! I spoke to someone on the phone a few days later who reassured me (rather sleepy..) supposedly making a gesture to change the size of the pair I ordered and blah blah blah.. in the end, nothing!! I do not recommend! The first and last time I order from you!
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Rating: 3 out of 5
Product description not precise enough
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Rating: 3 out of 5
Very good quality product, delivery problem (delivery expected in 48h, ended up taking almost 1 week and a half 'during the holiday period')
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Rating: 3 out of 5
No respect for deadlines
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Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Clear and organized, and above all: reliable!
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Rating: 3 out of 5
Item as described but issue with the delivery location. The item did not arrive at the selected pickup point but at another one in the nearby city!!
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Rating: 4 out of 5
Fast! The only downside is that the photos make the items look clearer.
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Rating: 4 out of 5
Simple and nice site with a lot of choices, fast deliveries.
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Rating: 4 out of 5
The packaging is a bit rudimentary
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Rating: 3 out of 5
Very fast shipping, but the board was a bit damaged
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Rating: 4 out of 5
Delivery as expected
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Rating: 4 out of 5
practical and reliable
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Rating: 4 out of 5
Product matching my search, fast shipping but product packaging torn
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Rating: 4 out of 5
Box a bit damaged, but bindings in perfect condition matching the description
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Rating: 1 out of 5
Non-respect of the delivery deadline
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Rating: 4 out of 5
Simple and fast navigation
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Rating: 4 out of 5
Very fast delivery
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Rating: 4 out of 5
clear and precise site
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Rating: 4 out of 5
Very easy to use, efficient and fast
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Rating: 4 out of 5
Easy navigation, should we group socks by theme for more speed
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Rating: 4 out of 5
Very good
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Rating: 3 out of 5
Order placed on 05/12 shipped on 07/12 option 24h/48h but still not received on 12/12. This is not Hawaïsurf's fault but the delivery service. We will see the state of the package.
But for now no review.
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But for now no review.
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Rating: 3 out of 5
Email sent to check if the order has been shipped. Quick response and shipping done immediately
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Rating: 3 out of 5
It's only after we place our order that we receive a discount voucher....
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Rating: 4 out of 5
Very good service
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Rating: 4 out of 5
Great contact and fast. I recommend
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Rating: 4 out of 5
Order received quickly. However, one truck is damaged, it doesn't seem too bad so I'm going to keep it because I don't want to wait any longer, that said I still report that my trucks were on sale. Thank you
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Rating: 4 out of 5
Super satisfied with the site, there is a wide choice of clothing!
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Rating: 3 out of 5
a bit disappointed that the ordered suit was not packaged, I feel like it was on display
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Rating: 4 out of 5
Fast order
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Rating: 4 out of 5
Perfect for the delay. The discount code ffrs does not work twice in a row....
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Rating: 3 out of 5
If you need a very specific reference, it's better to call, as you won't find it on the site.
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Rating: 4 out of 5
Fast delivery
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Rating: 1 out of 5
I received the old version of the 'bont quadstar boots', the ones without the protection on the front. Be careful, the photo is misleading...
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Response from HawaiiSurf
Hello,
we had indeed ordered the new bont quadstar however the brand sent us the old version. we are not happy about it. we will give you a gift voucher on your customer account to compensate for this little inconvenience.
we had indeed ordered the new bont quadstar however the brand sent us the old version. we are not happy about it. we will give you a gift voucher on your customer account to compensate for this little inconvenience.
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Rating: 4 out of 5
No comment
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Rating: 3 out of 5
Anti-theft not removed
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