HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Unfortunately, we did not have an extraordinary choice of sizes for the Rollers. Fortunately, the size is slightly too big so it works if you wear a thick pair of socks
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2018
No problem. I will order again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2018
very correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/10/2018
Not all products available in store are available on the site.
Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/10/2018
I paid almost seven euros to have my order in 48 hours and I received it in a week and a half..
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Response from HawaiiSurf
hello
we apologize for this late response but we no longer had access to our verified review account.
I see your order from the end of October and we had indeed shipped it, unfortunately you tell us that you were delivered a week later and I understand your dissatisfaction but DPD is a service provider and unfortunately the drivers are not part of our company but of DPD and we can only complain to customer service, which we will do by forwarding the information you have given us.
best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/10/2018
Lamentable. I ordered two months ago and subsequently requested a refund due to the delay (at least a week) and I still have not been refunded.
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Response from HawaiiSurf
hello, sorry for this late response but we no longer had access to our verified review account.
I see your order dated October 5 which was indeed sent with a week delay and we apologize for that.
You are asking us to refund what exactly because for us you received the package.
best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2018
Great!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2018
Site with interesting prices, and responsive when we contact them via messenger.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2018
very good and responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2018
Good, fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2018
Searching for products is quite simple
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2018
Good site but review your photos.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2018
compliant product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
Hello, item ok but communication problem with delivery to relay point. Delay exceeded and reminder SMS before the initial SMS!!! Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2018
Torn packaging and grossly taped, for a Christmas gift it's very average. Response to the email regarding the delivery location received once the package was delivered... Not very useful then. Nevertheless, fast and compliant delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2018
nothing to report, very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2018
the card payment page did not work for several days, the Hawaiisurf team or their IT provider had difficulties resolving the problem which was unstable. My purchase was therefore delayed by a week, I did not receive any commercial gesture, especially since the item saw its price drop the day after my order. The carrier (DPD) never informed me of the delivery of the product to the relay point, the tracking number was unknown.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2018
Clear site. Fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2018
Problem with the validity of gift vouchers, problem with order tracking (no automatic return, unidentified package)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2018
Following a processing error, the team was responsive, thank you again!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2018
Hello, there is a missing return slip in the content.
You need to contact the site, no info on your account about the return
To improve
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2018
well-stocked site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2018
Impossible to correctly note my address: my package is not delivered. No message to inform me.
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Response from HawaiiSurf
Hello,
Indeed, as seen online, the address was for unknown reasons, separated into two. We have done what is necessary to make the package available as soon as possible when you return to our services.
The address has been corrected on your account and will not cause problems for future deliveries, a refund of your shipping costs is in progress.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2018
The shipment was only made 3 days after my order and the tracking of the package was inaccurate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2018
Delivery longer than expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2018
Customer service not very responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2018
Not having received a notification of shipment, I called the delivery service which quickly resolved the situation (and very kindly which is a plus). Package very well wrapped. I haven't taken off my rollers since, thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2018
No major problems but difficulty finding information to order the best size according to the roller brand
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2018
Slight delay at the start of the order, but board arrived well, wrapped and protected (in a box with bubble wrap), top notch!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2018
Great for your speed, however the pickup point is a shame!!!! Very unpleasant person, threatening 10 minutes to retrieve the package because this person was just shouting. I can't believe it!
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Response from HawaiiSurf
Hello Madam,
we are sorry that your DPD Relais Colis experience was spoiled by unpleasant sellers. We will pass the information on to DPD but we are not responsible for the providers of our partner and have no power over them, we are just the sellers and shippers of the goods.
We invite you to try another parcel relay if there is a next order or to opt for home delivery or your workplace.
Best regards
Kevin VPC
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2018
Fast delivery and in accordance with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2018
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2018
Well-made site, clean packaging, but: wheels a bit dirty, and package shipped after the date it was supposed to arrive...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2018
wide choice in surfing and fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2018
Clear and easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2018
Nothing to complain about
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2018
Receipt date between the 5th and 6th
Received on the 9th
Impossible to know where the package is!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2018
Serious. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2018
order well placed, but no order tracking by email,
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Response from HawaiiSurf
Hello Mrs. Hume,
Indeed at the time of your order a technical issue prevented the sending of tracking to customers, we apologize for this inconvenience as it is undoubtedly practical while waiting for a receipt.
The bug responsible has been resolved in August and the transmission of tracking is now done normally =).
We thank you for your feedback and constructive return!
Best regards
Romain
HAWAIISURF
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