Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 14/07/2018 à 17h42 following a purchase from 10/07/2018

No worries even if my son would have liked some stickers like back in the day.

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Acheteur Vérifié

Published on 14/07/2018 à 12h45 following a purchase from 10/07/2018

The site is good but the delivery service frankly leaves something to be desired. My order was supposed to arrive on July 12 or 13 (express delivery) and it turns out that my order will not arrive before July 16, extremely disappointed to pay for a service that is not respected.

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Acheteur Vérifié

Published on 13/07/2018 à 18h27 following a purchase from 09/07/2018

Correct ergonomics, good products but lacks a bit of variety, good promotions.

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Acheteur Vérifié

Published on 13/07/2018 à 08h32 following a purchase from 09/07/2018

Ok nothing to report

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Acheteur Vérifié

Published on 10/07/2018 à 10h37 following a purchase from 05/07/2018

Good site, serious and well detailed

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Acheteur Vérifié

Published on 09/07/2018 à 07h16 following a purchase from 27/06/2018

Delivery time not respected

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Acheteur Vérifié

Published on 07/07/2018 à 16h53 following a purchase from 03/07/2018

Wide choice
Attractive products

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Acheteur Vérifié

Published on 04/07/2018 à 09h44 following a purchase from 27/06/2018

Very good site

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Acheteur Vérifié

Published on 01/07/2018 à 23h51 following a purchase from 27/06/2018

It's really a good shop, I've ordered several times and I've never been disappointed

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Acheteur Vérifié

Published on 29/06/2018 à 06h57 following a purchase from 24/06/2018

package delivered quickly and good customer service

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Acheteur Vérifié

Published on 28/06/2018 à 20h01 following a purchase from 24/06/2018

The skateboard arrived on time, so at that level it's very good, but I only gave 4 stars because the skateboard was delivered like that in a box without anything to secure it, so I find that a bit mediocre especially at the price we pay, it would be a shame if it gets damaged... But otherwise it is in good condition and rides very well, thank you.

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Acheteur Vérifié

Published on 26/06/2018 à 15h55 following a purchase from 22/06/2018

Lack of product definition

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Acheteur Vérifié

Published on 23/06/2018 à 22h52 following a purchase from 19/06/2018

Super price, I opted for in-store delivery but the reception was really average. Not a big deal but it leaves a bad feeling. The impression of bothering people.

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Acheteur Vérifié

Published on 23/06/2018 à 19h53 following a purchase from 19/06/2018

Nothing to say about the site, I am very satisfied. However, paying €7.90 with TNT who doesn't even ring the intercom at my home and goes directly to deliver the package to a relay point!!! Apparently we were 4 or 5 people in this case!!! I would like a refund of my shipping costs. Thank you. Best regards

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Acheteur Vérifié

Published on 22/06/2018 à 03h47 following a purchase from 12/06/2018

Good

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Acheteur Vérifié

Published on 19/06/2018 à 16h18 following a purchase from 15/06/2018

Carton opened on one side and torn on the other end.

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Response from HawaiiSurf Published on 19/06/2018

Hello,
We apologize for the condition of the package upon receipt. Was the board damaged? We find it a bit dry that the handling of the order, shipping, and delivery in less than 24 hours by our services (5 PM from the order to availability in the relay) is overshadowed by damage to the packaging carton, especially if the board shows no damage.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 18/06/2018 à 23h05 following a purchase from 14/06/2018

Received quickly and well packaged, the grip provided is appreciated. Very good service but a few minor scratches on the deck that I intended to use for display.

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Acheteur Vérifié

Published on 17/06/2018 à 19h50 following a purchase from 12/06/2018

The snowboard was damaged, I am very disappointed! I understand why it was cheap... I will return it tomorrow!

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Acheteur Vérifié

Published on 12/06/2018 à 12h26 following a purchase from 05/06/2018

always great !

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Acheteur Vérifié

Published on 10/06/2018 à 22h38 following a purchase from 05/06/2018

Good

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Acheteur Vérifié

Published on 09/06/2018 à 22h45 following a purchase from 05/06/2018

I had tried to use a promo code but on the day of the deadline at 11 PM it was refused... luckily you relaunched the offer the next day. That's the only issue

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Acheteur Vérifié

Published on 09/06/2018 à 12h21 following a purchase from 04/06/2018

After placing an order on the site, I do not receive any order confirmation or tracking number. After two days, I managed to contact them by email to find out where my order was, and I was told that they no longer had the product in stock. I pointed out that it would have been better if the information had come from them before I started to worry. We reached a mutual agreement to replace the product. The person I spoke to was supposed to keep me informed about the shipment and provide me with the tracking. Nothing, I had to reach out to them again to get the information. Finally, my package was supposed to be delivered to a relay point because I could not be present, but they sent it to my home. In short, dissatisfied with the service.

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Response from HawaiiSurf Published on 09/06/2018

Hello,
This note is a bit dry,
As seen by email, we indeed had a stock issue with your trucks. Having received your order on Tuesday 05/06 along with all those from the weekend, it sometimes takes us more than 24 hours to verify stock (making sure a truck hasn't been misplaced among 56 references can take time), which is why we had not yet gotten back to you the next day, Wednesday 06/06; we did not

Acheteur Vérifié

Published on 01/06/2018 à 21h12 following a purchase from 28/05/2018

Good choice

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Acheteur Vérifié

Published on 31/05/2018 à 11h35 following a purchase from 26/05/2018

Very good customer service

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Acheteur Vérifié

Published on 29/05/2018 à 22h01 following a purchase from 07/05/2018

The site is good. The information found there is relevant. The 3 stars come from the fact that an item marked 'in stock' on the site was not. Ordered on April 28 and hoped for May 2 or 3, it was picked up on May 29. Good packaging. The time has finally come to enjoy it! Isn't that the main thing? Good rides to all.

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Acheteur Vérifié

Published on 29/05/2018 à 01h21 following a purchase from 25/05/2018

Cool

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Acheteur Vérifié

Published on 28/05/2018 à 00h14 following a purchase from 23/05/2018

Complete

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Acheteur Vérifié

Published on 23/05/2018 à 21h44 following a purchase from 11/05/2018

Very happy

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Acheteur Vérifié

Published on 19/05/2018 à 20h29 following a purchase from 29/04/2018

No problem with the products, but the delivery time was too long

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Acheteur Vérifié

Published on 19/05/2018 à 15h53 following a purchase from 15/05/2018

Nothing to say about the service. A bit disappointed by the hip protection shorts as they are a bit exposed, but for my discipline (Cruise and dancing) it's rather good

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Acheteur Vérifié

Published on 19/05/2018 à 15h05 following a purchase from 13/05/2018

Good, and responsive for delivery

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Acheteur Vérifié

Published on 18/05/2018 à 10h11 following a purchase from 14/05/2018

This is the second time I order from Hawaiisurf, and both times I was charged and then told that the product was out of stock and they would proceed with a refund. The refund is well established but the disappointment of not having the item is also there.

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Response from HawaiiSurf Published on 18/05/2018

Hello, I sincerely apologize for these stock errors. This is not very rare but it seems that the products you like are the ones we are missing. We do our best to manage product quantities to avoid this and hope that if there is a third order from you, this time we can honor that order. Best regards and sincerely sorry, Kevin VPC

Acheteur Vérifié

Published on 17/05/2018 à 12h59 following a purchase from 04/05/2018

As bad as in their communication, an order error, no follow-up afterwards, resulting in a package and shipping costs in the wild.

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Response from HawaiiSurf Published on 17/05/2018

Hello,
Your order was placed on May 4th and validated on May 5th, the package left the same day.
You made a return that we received on Tuesday, I have requested a refund, it will be validated by our management at the end of the week and you will be refunded on your credit card used for the transaction.
I do not see where we had a communication issue or an error.
We have respected our commitments.
Best regards

Acheteur Vérifié

Published on 16/05/2018 à 18h32 following a purchase from 11/05/2018

Good site, a small scratch on the skateboard upon delivery but nothing serious

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Acheteur Vérifié

Published on 15/05/2018 à 15h11 following a purchase from 10/05/2018

The site is good.

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Acheteur Vérifié

Published on 14/05/2018 à 21h44 following a purchase from 06/05/2018

Terrible customer follow-up. Order placed over a week ago and no news or feedback from the merchant.

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Response from HawaiiSurf Published on 16/05/2018

Hello, following the communication with my colleague, there was a request to cancel this order that was made yesterday, so if you have been debited, you will be credited back the amount, and if you have not been debited, no debit will be made. Best regards.

Acheteur Vérifié

Published on 14/05/2018 à 21h44 following a purchase from 10/05/2018

Product corresponding to the order. Very happy with the skateboard. Order tracking and delivery OK. Too bad the order was processed in 48 hours instead of 24 hours.

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Acheteur Vérifié

Published on 14/05/2018 à 14h49 following a purchase from 22/04/2018

Good, just an info arrived late,

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Acheteur Vérifié

Published on 14/05/2018 à 13h11 following a purchase from 06/05/2018

Good site and a wide choice at interesting prices.
However, regarding delivery, paying for a service and not receiving it at home but at a relay point is unprofessional.

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Response from HawaiiSurf Published on 17/05/2018

Hello Miss,
We have respected our shipping deadlines, order placed on the 7th, a Monday, a day of closure, and shipped on Tuesday the 8th.
We are glad that our stock and prices interest you, however, regarding delivery, we cannot be held responsible for what TNT has or has not done, as we are also a customer of this company that we paid to deliver to your home.
We will refund your shipping costs and file a complaint with TNT for this unfortunate delivery failure.
I remain at your complete disposal
Best regards
Kevin VPC

Acheteur Vérifié

Published on 12/05/2018 à 07h27 following a purchase from 07/05/2018

Complete and competent

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