Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 09/05/2018 à 16h30 following a purchase from 04/05/2018

Speed in delivery and processing of the order.

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Acheteur Vérifié

Published on 07/05/2018 à 13h32 following a purchase from 02/05/2018

Fast shipping

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Acheteur Vérifié

Published on 02/05/2018 à 19h39 following a purchase from 28/04/2018

Nothing to report.

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Acheteur Vérifié

Published on 30/04/2018 à 19h14 following a purchase from 21/04/2018

After receiving my package late and having to go twice for nothing, I realize today after unpacking my package that two of the bearings of the skateboard I ordered do not turn well at all, and one of them seems completely stuck, it does not turn at all. Just to remind you, I asked your 'professionals' to assemble my board when I placed my online order. They were not able to see that the bearings supposed to be 'new' were stuck.
So I imagine that this doesn't concern you, but I will not order anything through your site again and I will hasten to make negative publicity commensurate with the damage suffered.

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Response from HawaiiSurf Published on 04/05/2018

Hello Sir.
We are sorry if your experience with us did not go well.
As for the parcel relay that refused your package, this is not our responsibility, it is the relay you chose that refused the delivery, so we unfortunately cannot do anything about it.
Your board was indeed assembled by a professional team as you say, the assembly is done, no trucks upside down, just some faulty bearings. In our workshops when we assemble the boards we do not test them and our preparer certainly missed this unfortunate detail. It happens that some bearings do not turn as well as others when we turn them by hand, but it remains rideable. But we should have noticed that, we will try to manage that internally.
We have sent you today 8 abec 7 bearings to replace the stuck bearings which are normally not lost, a little degreaser or anti-rust should make them more lively.
We sincerely apologize for the inconvenience.
Best regards, Kevin VPC

Acheteur Vérifié

Published on 30/04/2018 à 07h37 following a purchase from 25/04/2018

The site is very pleasant to use but I recommend the excellent store even more, intimate as desired and run by a professional and attentive team!

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Acheteur Vérifié

Published on 30/04/2018 à 04h02 following a purchase from 25/04/2018

Well, the site itself is okay... it's at the delivery level that there are shortcomings...
Passages without warning, just leaving the notice in the mailbox
Not cool

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Acheteur Vérifié

Published on 28/04/2018 à 18h24 following a purchase from 24/04/2018

I recommend, fast delivery in plastic packaging in its box dented on the side.

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Acheteur Vérifié

Published on 28/04/2018 à 08h48 following a purchase from 07/04/2018

I asked a question following my order, I did not get a response

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Acheteur Vérifié

Published on 23/04/2018 à 18h59 following a purchase from 25/03/2018

Very good lacks a rating for non-professionals maybe

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Acheteur Vérifié

Published on 22/04/2018 à 17h27 following a purchase from 18/04/2018

Product compliant and in good condition, fast delivery but at the relay point instead of home otherwise I would have given 5.

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Acheteur Vérifié

Published on 22/04/2018 à 13h37 following a purchase from 01/04/2018

Easy to use and interesting products.

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Acheteur Vérifié

Published on 16/04/2018 à 23h21 following a purchase from 13/04/2018

Always top-notch service. But perfection does not exist and I think there is always something to work on. Keep it up

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Acheteur Vérifié

Published on 16/04/2018 à 17h19 following a purchase from 12/04/2018

Good but not a huge choice either

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Acheteur Vérifié

Published on 13/04/2018 à 10h56 following a purchase from 08/04/2018

Reliable site. Fast delivery. I order from this site. Thank you!!!

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Acheteur Vérifié

Published on 11/04/2018 à 21h00 following a purchase from 07/04/2018

I requested a delivery to Paimpol and my package arrives in Tréguier!!! I am NOT AT ALL HAPPY!!!!!!

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Response from HawaiiSurf Published on 12/04/2018

Hello,
You chose delivery to a RELAY COLIS as well as a relay point in TREGUIER as was done at delivery. Everything was done according to what you requested, choices that were summarized until the last page before validating your order, so I invite you to check your confirmation email as well as your invoice, or at least contact us beforehand to clarify the situation.
This could avoid posting such a false and fanciful review.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 11/04/2018 à 09h03 following a purchase from 04/04/2018

fast and efficient. I was super happy this time to receive my ungripped decks and in their original packaging. Note that the grip provided is really not great.

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Acheteur Vérifié

Published on 10/04/2018 à 20h22 following a purchase from 04/04/2018

Fast delivery and tracking

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Acheteur Vérifié

Published on 07/04/2018 à 16h51 following a purchase from 01/04/2018

Very fast shipping and products conform, nothing to report I recommend these very professional sellers.

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Acheteur Vérifié

Published on 04/04/2018 à 16h23 following a purchase from 29/03/2018

GOOD SIZE GOOD SUPPORT

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Acheteur Vérifié

Published on 31/03/2018 à 15h05 following a purchase from 27/03/2018

Delivery scheduled for the next day, not received, no tracking news 5 days later. Terrible!

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Response from HawaiiSurf Published on 03/04/2018

Hello,
As indicated when placing the order, the package is available at the pop-up (14, rue du Château-d'Eau, in the 10th arrondissement, 800m from your home) in République as requested for delivery and has been available since Wednesday 28/03.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 27/03/2018 à 08h08 following a purchase from 22/03/2018

Good

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Acheteur Vérifié

Published on 26/03/2018 à 06h42 following a purchase from 18/03/2018

Delivery time correct but upon delivery, the box had 2 big holes and a truck was sticking out of the box!! There should have been more protection like bubble wrap or something else because the 2 trucks were just covered with plastic packaging and must have been well mishandled....Fortunately, upon unpacking, no issues.

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Acheteur Vérifié

Published on 20/03/2018 à 19h34 following a purchase from 14/03/2018

I had a problem but it was neither Hawaii Surf nor the delivery person's fault, it was the parcel relay that didn't do its job, it got sorted out, I only give 4 stars because I would like the boards I order not to arrive gripped as they are for display, I can't find the option.
In short, Hawaii Surf always delivers!

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Acheteur Vérifié

Published on 20/03/2018 à 17h30 following a purchase from 16/03/2018

Nothing to say about the delivery. However, it is difficult, if not very difficult, to communicate with you. I had requested a modification on the order, which was not taken into account, nor any comment. I sent a comment upon receipt, without any news as well. So I will have a skateboard that is not the one of my dreams and will have to modify it later, too bad,

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Acheteur Vérifié

Published on 20/03/2018 à 09h42 following a purchase from 28/02/2018

Serious site. Package in good condition

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Acheteur Vérifié

Published on 18/03/2018 à 20h41 following a purchase from 25/02/2018

Interesting site, good products
Too bad Hawaii Surf does not offer direct delivery by post, so at home by the postman, the nearest DPD relay was 10 km away... just for two pairs of gloves.

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Acheteur Vérifié

Published on 13/03/2018 à 13h46 following a purchase from 08/03/2018

Quick shipping

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Acheteur Vérifié

Published on 12/03/2018 à 09h47 following a purchase from 08/03/2018

Good site

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Acheteur Vérifié

Published on 12/03/2018 à 09h20 following a purchase from 08/03/2018

Fast and meets my expectations

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Acheteur Vérifié

Published on 12/03/2018 à 06h05 following a purchase from 07/03/2018

Very good site for extreme sports

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Acheteur Vérifié

Published on 11/03/2018 à 18h44 following a purchase from 05/03/2018

Site to recommend. Clear and precise information.

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Acheteur Vérifié

Published on 11/03/2018 à 15h36 following a purchase from 07/03/2018

I went to pick up the product as stated 3 hours after my order, it was not ready. I had to wait an hour as the preparer was busy with other tasks phone sales.

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Acheteur Vérifié

Published on 09/03/2018 à 21h19 following a purchase from 04/03/2018

Delivery times a bit long, especially the product preparation stage, but corresponding to what was announced during the order confirmation!

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Acheteur Vérifié

Published on 08/03/2018 à 21h57 following a purchase from 04/03/2018

You did not send me the right product. You took the initiative to substitute my order with a similar product. During the verification with the seller, we noticed the error. Naturally, the initial product was out of stock...

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Response from HawaiiSurf Published on 10/03/2018

Hello Sir, We would like to apologize for this error and inform you that your refund is in progress. Have a pleasant weekend. Best regards, Kevin VPC

Acheteur Vérifié

Published on 07/03/2018 à 13h44 following a purchase from 03/03/2018

expensive shipping fees

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Acheteur Vérifié

Published on 06/03/2018 à 16h36 following a purchase from 01/03/2018

Clear site, quality products, very competitive prices.
However, delivery time not respected (ordered before 3 PM for next day delivery. Package received 3 days later)
Very light packaging (a simple cardboard around a snowboard, no protection)

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Acheteur Vérifié

Published on 06/03/2018 à 14h13 following a purchase from 21/02/2018

professional and quick for deliveries

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Acheteur Vérifié

Published on 06/03/2018 à 11h33 following a purchase from 23/02/2018

package finally received not without complications!!! boots conform to what was expected

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Acheteur Vérifié

Published on 06/03/2018 à 10h11 following a purchase from 10/02/2018

Perfect order
The products matched the photos perfectly

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Acheteur Vérifié

Published on 05/03/2018 à 17h06 following a purchase from 25/02/2018

I give 3 stars for the unreachability of the order tracking service. No response via Messenger and email. Unreachable by phone. Too bad because the package finally arrived on time despite a late shipment. Your carrier DPD is very efficient.

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