HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
was supposed to be delivered on February 1 or February 2 but not yet received I was supposed to leave for a snow weekend, too bad :(
I still haven't received my bindings, I'm still waiting for them
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2018
Very fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2018
the site is correct nothing to report overall
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2018
Corresponds to the product, nothing to complain about.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2018
Average reception at the store. Crumpled paper invoice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2018
Timelines respected, package well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2018
Good, accessible by phone for the necessary additional information.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2018
Delivery scheduled for last week, still nothing received: no email, no SMS, and of course no order!
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Response from HawaiiSurf
Hello,
Sir, we sincerely apologize for this delay on our part.
During peak consumption periods, it happens that some orders get lost in the flow of orders, which delays preparation.
Please know that your order has been shipped and was delivered today to your relay point.
We will refund the shipping costs for not respecting the deadlines.
Have a good day.
Best regards
Kevin VPC
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2018
The order has still not arrived!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Package arrived on time, in good condition. Good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2018
Deadlines respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2018
Very good site with a lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2018
excellent work, the only downside is the carrier
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2018
Nice site but filter management needs improvement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
Good product but stained fixation and damaged box otherwise good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2018
Hello,
Pay attention to the expected delivery date...
Indicate a range instead of an exact date, as it is not respected!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2018
I paid extra to be delivered at home and the TNT carrier never came (no call, no ring, nothing...) I picked up my package at a relay point
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
In accordance with online descriptions
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2018
good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2018
Slight delay in delivery. But very good products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2018
Order to Brussels arrived in 5 days including the weekend.
However, not very responsive via email. But the important thing is to receive your order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
Product in good condition, delivery time respected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/01/2018
It has been a week since I was supposed to receive my package at the relay point
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Response from HawaiiSurf
Hello,
We apologize for the delivery delay, we will refund you for the shipping costs of your order.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
It just lacks a bit of precision on the specifics of certain parts to refine the design of a skateboard, especially for a novice. Otherwise, nice site and beautiful design.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
never had any issues with a slightly less 'young' and more 'adult' welcome. I highly recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
Customer service and equipment choice are top-notch at Hawaisurf. Professional team. I don't give 5 stars because my snowboard, although well packaged, arrived with a 1 cm deep scratch on the nose. Given the price of the board, it's a bit annoying.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2018
The site is very good, but unfortunately I am disappointed with my order: a neoprene wetsuit that arrived without packaging or original label and which, folded in 6, was not packaged well for the protection of the latter... otherwise site and delivery very fast. I still recommend based on my previous purchases. Unfortunately, I will have to return the product because the size does not fit.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2018
Ordered product delivered on time. Product (clothing) only placed in a box without being packaged, without protection... beware if the box gets wet for example...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Very good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/01/2018
It is Wednesday.
I ordered last Friday.
And still nothing.
Yet I checked, and most reviews were good!
I am disappointed...
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Response from HawaiiSurf
Hello,
Why are you disappointed? You ordered on Friday, but after 9 PM with a shipment scheduled for Monday for delivery between Tuesday and today.
The package left yesterday and is being delivered today to the relay point as announced in the deadlines.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2018
Not the right size of boots in the box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
Order received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Without follow-up, I could have waited a long time for my package (which had not been sent) but they were reactive and accommodating.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
Thank you for the speed, the prices, and the quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
Very good site, very detailed. I appreciate the interesting price. I took away one star because the product was supposed to arrive on the 20th and only arrived on the 22nd.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
Navigation is easy because it's really clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
I am happy with my order. Everything went well from ordering on the site to picking up in the store.
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