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A
Rating: 4 out of 5
Fast delivery with very good tracking, I recommend!
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
10 days delay in delivery and only because I contacted Hawai surf myself to find out more.... they had forgotten to ship my order because of 'I quote the person on the phone: the paper must have jammed in the printer' It's not very serious in itself but not very professional!
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A
Rating: 4 out of 5
Speed of delivery
Careful packaging
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Careful packaging
A
Rating: 1 out of 5
Not customer-friendly. Expensive.
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Response from HawaiiSurf
Hello,
We have no request regarding your order, so how do you deduce that we are not customer-friendly? The price is set by Nike, you ordered a pair of snowboard boots on the 11th that they no longer produce, they came to you on the 12th for delivery and you were able to pick up your boots on the 13th at the pickup point.
Best regards
Romain
HAWAIISURF
We have no request regarding your order, so how do you deduce that we are not customer-friendly? The price is set by Nike, you ordered a pair of snowboard boots on the 11th that they no longer produce, they came to you on the 12th for delivery and you were able to pick up your boots on the 13th at the pickup point.
Best regards
Romain
HAWAIISURF
A
Rating: 4 out of 5
Fast shipping, the product perfectly matches my expectations.
Nothing to say!!!!
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Nothing to say!!!!
A
Rating: 4 out of 5
Very fast delivery
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A
Rating: 3 out of 5
Fast shipping..serious. The only downside is that my order did not resemble the photos presented..
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Package received on time.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Reliable and serious with great promotions
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A
Rating: 3 out of 5
Problem with order tracking and no information for delivery. No tracking number and delivery was unexpected! Otherwise, product well packaged and received in perfect condition.
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A
Rating: 4 out of 5
the delivery was late and there was no option of changing the delivery point.
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A
Rating: 3 out of 5
Promises ultra-fast delivery. But actually no.
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Response from HawaiiSurf
Hello,
We apologize for the 24-hour delay on your delivery, scheduled for Friday or Tuesday, it arrived on Tuesday at the relay.
Best regards
Romain
HAWAIISURF
We apologize for the 24-hour delay on your delivery, scheduled for Friday or Tuesday, it arrived on Tuesday at the relay.
Best regards
Romain
HAWAIISURF
A
Rating: 3 out of 5
Very fast shipping, but the board was shipped with glue residues, it doesn't look very professional for equipment like that. Very unfortunate!
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A
Rating: 4 out of 5
Good site... Good advice
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A
Rating: 4 out of 5
Rich (many references). Interesting prices. High shipping costs (no way to reduce or eliminate them when ordering multiple products, for example). A bit far to pick up the order in store (even though I did it...)
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A
Rating: 4 out of 5
Order conforms to the images on the site and speed of shipping and good customer service.
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A
Rating: 4 out of 5
-
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A
Rating: 1 out of 5
Very disappointed, lack of professionalism.
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Response from HawaiiSurf
Hello Sir,
The Hawaiisurf team would like to apologize for this incident regarding your order. We will forward your feedback to the relevant departments to prevent this from happening again.
Despite everything, have a good end of the year.
Best regards
Kevin VPC
The Hawaiisurf team would like to apologize for this incident regarding your order. We will forward your feedback to the relevant departments to prevent this from happening again.
Despite everything, have a good end of the year.
Best regards
Kevin VPC
A
Rating: 4 out of 5
Difficulties printing gift vouchers
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A
Rating: 3 out of 5
Product compliant with my expectations.
However, there was a delivery issue (duration), independent of the site.
Problem resolved with Hawaiisurf but it took a bit of time (phone line down, during the holidays!).
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However, there was a delivery issue (duration), independent of the site.
Problem resolved with Hawaiisurf but it took a bit of time (phone line down, during the holidays!).
A
Rating: 4 out of 5
GOOD BUT NOT EASY TO GET IN TOUCH
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A
Rating: 4 out of 5
Fast delivery, very correct
I recommend and will recommend if needed
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I recommend and will recommend if needed
A
Rating: 4 out of 5
It's a good site but I don't like the exchanges. Because you have to buy another pair then return the first one and for those who can't afford it, what do they do? For me, the exchange should be handled online to reserve the right size and then do the rest. But I like the site, fast order processing and delivery. very good product.
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Response from HawaiiSurf
Hello Sir,
Indeed this system is constraining for more or less expensive products. Before we used to handle exchanges by reserving products but we encountered several types of problems:
It happened that customers did not return the product to us which meant we kept products aside for nothing.
It happened that customers returned products to us in a bad state and we could not therefore make the exchange (if the product has been used, worn out or completely broken or if the packaging is too damaged.
For this kind of processing, the downstream work is more complicated, especially for stock management.
As a result, we decided to modify our return processing by just doing refunds.
In fact, the goal is for the customer to receive the right product much faster, 24-48 hours compared to 3-5 business days before.
But for more expensive products, the customer just needs to inform us so that we set the product aside for them while ensuring that they will return the product for exchange.
We thank you for your feedback and hope to have answered your questions.
Have a pleasant end of the year.
Best regards
Kevin VPC
Indeed this system is constraining for more or less expensive products. Before we used to handle exchanges by reserving products but we encountered several types of problems:
It happened that customers did not return the product to us which meant we kept products aside for nothing.
It happened that customers returned products to us in a bad state and we could not therefore make the exchange (if the product has been used, worn out or completely broken or if the packaging is too damaged.
For this kind of processing, the downstream work is more complicated, especially for stock management.
As a result, we decided to modify our return processing by just doing refunds.
In fact, the goal is for the customer to receive the right product much faster, 24-48 hours compared to 3-5 business days before.
But for more expensive products, the customer just needs to inform us so that we set the product aside for them while ensuring that they will return the product for exchange.
We thank you for your feedback and hope to have answered your questions.
Have a pleasant end of the year.
Best regards
Kevin VPC
A
Rating: 4 out of 5
Good site, fast delivery.
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A
Rating: 3 out of 5
Slow delivery
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A
Rating: 4 out of 5
Fast delivery
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Rating: 3 out of 5
This site is quite good.
However, it should be noted that the sizes run a bit large.
Moreover, I was supposed to receive my package between the 11th and 12th. Not having received anything by the 15th, I decided to write an email, then a Facebook message (faster response) and I was told that my package had been returned due to a barcode reading error with the carrier.
I understand that there can be such issues. But I would have found it more appropriate to be informed. Especially since it took me a while to get my response as I tried to contact the delivery service for 2 days in a row without ever having anyone on the line (I always ended up being redirected to the voicemail).
Nevertheless, I still recommend this site, at least for the quality of their products.
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However, it should be noted that the sizes run a bit large.
Moreover, I was supposed to receive my package between the 11th and 12th. Not having received anything by the 15th, I decided to write an email, then a Facebook message (faster response) and I was told that my package had been returned due to a barcode reading error with the carrier.
I understand that there can be such issues. But I would have found it more appropriate to be informed. Especially since it took me a while to get my response as I tried to contact the delivery service for 2 days in a row without ever having anyone on the line (I always ended up being redirected to the voicemail).
Nevertheless, I still recommend this site, at least for the quality of their products.
A
Rating: 4 out of 5
Order placed a day later due to a problem with the payment tab. But super fast delivery.
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A
Rating: 4 out of 5
Very fast delivery
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A
Rating: 1 out of 5
Hello, we were at home all day and even worked at the entrance gate all morning, then we had lunch and upon returning we received a notice of passage, while no one rang... I don't understand why... In the end, we picked up our package at the relay point...
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Response from HawaiiSurf
Hello Sir, We apologize for this lack of seriousness on the part of our partner TNT. During this Christmas period, there are a huge number of packages and some delivery people do not make all deliveries in person to save time. We will immediately proceed to refund your shipping costs and report this complaint to TNT customer service. We wish you a good day and pleasant end-of-year celebrations. Best regards, Kevin VPC
A
Rating: 1 out of 5
They sent me the jacket I ordered with the store's anti-theft tag :(
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Response from HawaiiSurf
Hello Sir,
We sincerely apologize for this oversight on the part of our order preparers.
Please know that for any oversight or error on our part, we cover return shipping costs up to €10 and will resend your order for free.
We hope you managed to handle it without damaging the product and without too much effort to remove our security tag.
Have a pleasant day and excellent end-of-year celebrations.
Best regards
Kevin VPC
We sincerely apologize for this oversight on the part of our order preparers.
Please know that for any oversight or error on our part, we cover return shipping costs up to €10 and will resend your order for free.
We hope you managed to handle it without damaging the product and without too much effort to remove our security tag.
Have a pleasant day and excellent end-of-year celebrations.
Best regards
Kevin VPC
A
Rating: 4 out of 5
Great site - fast shipping - very good after-sales service/
DPD delivery not great, the delivery person was not careful at all
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DPD delivery not great, the delivery person was not careful at all
A
Rating: 3 out of 5
Nothing against you but paying for nothing for it to be delivered at home and the delivery person didn't even bother to ring the doorbell is really frustrating to pay for nothing, especially since someone was waiting for the receipt of the package...
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A
Rating: 3 out of 5
For the order on the Hawai surf site, everything was good and perfect as usual
But it's a shame that the relay point I chose next to my home was not the one where I picked up my package. I had to go pick up my package 1/2 hour by car from my home and this without any coherent explanation other than 'for a technical problem!!!!'
Moreover, I sent a message on the Hawai surf site to ask where my order had gone and I still have no response.
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But it's a shame that the relay point I chose next to my home was not the one where I picked up my package. I had to go pick up my package 1/2 hour by car from my home and this without any coherent explanation other than 'for a technical problem!!!!'
Moreover, I sent a message on the Hawai surf site to ask where my order had gone and I still have no response.
A
Rating: 4 out of 5
GOOD
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A
Rating: 4 out of 5
Small problem with the order, quickly resolved by phone with a seller.
Very responsive, Thank you!
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Very responsive, Thank you!
A
Rating: 4 out of 5
EASY TO NAVIGATE CLEAR EXPLANATIONS
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Rating: 4 out of 5
Clear and precise site
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