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C
Rating: 4 out of 5
The site is very interesting but watch out for sizes
The prices are very reasonable
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The prices are very reasonable
Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Very good
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C
Rating: 3 out of 5
Received very quickly, downside on the very average packaging, just a thin cardboard rectangle and a plastic balloon, result the item is a bit damaged at the ends.
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O
Rating: 4 out of 5
Despite a slightly long delay (indicated on the site at the time of order) I do not regret going through Hawaiisurf. On the phone, they were able to quickly indicate where my order was in a very commercial way! It's pleasant.
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M
Rating: 4 out of 5
Fast delivery. I was able to choose original poncho models at attractive prices
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G
Rating: 4 out of 5
Clear site
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L
Rating: 4 out of 5
I appreciated being received and advised over the phone to choose bearings for a 7mm axle.
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D
Rating: 4 out of 5
the order return service is excellent
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M
Rating: 4 out of 5
Careful shipping. Great site
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A
Rating: 1 out of 5
Order placed on 12/08 for delivery scheduled on 14 for a birthday on the 17. Ultimately the stocks are not good so order modification on the 14 and receipt of the product on 23/08 in an old recovery box all rotten half open and the t-shirt inside not even wrapped and wrinkled like in a basket of dirty laundry... top!
First and last order at Hawaiisurf. Thank you
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First and last order at Hawaiisurf. Thank you
J
Rating: 1 out of 5
Order not verified before sending. 3 cuts on the back of the wetsuit. Too bad because of the speed of shipping
Good after-sales service.
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Good after-sales service.
M
Rating: 1 out of 5
very bad box content very damaged it was for a gift
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P
Rating: 4 out of 5
Your packaging was too fragile, I had the carrier who came back to see me to sign a paper stating that he was not responsible for the damages and yes I think the packaging was not serious since the weight of the boards was just protected from contact with the ground with a piece of cardboard 5mm thick? Clearly, there was a lack of polystyrene at the edges of the cardboard or bubbles to protect the wooden boards, I have one that got damaged. So my recommendation is either to inform the parcel service that it is very fragile because it is just thin and fragile wood after all, so the slightest shock with asphalt can be dramatic or reinforce your packaging at the edges for this kind of product. Like the polystyrene that surrounds televisions for example because the slightest shock during transport exploded the wood, it was obvious that this would happen but it's okay I use it for decoration so I don't care but it will never go in the water, the water will seep into the crack. So 4/5 for the packaging otherwise 5/5 for the products in photos.
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N
Rating: 4 out of 5
Very happy with the product. Very interesting price.
That said, avoid taking DPD as a delivery provider. Package not delivered to the requested relay point, the location had to be changed without my consent at least three times. Fortunately, I am in a large area with multiple relay points.
Aside from that, I highly recommend your site.
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That said, avoid taking DPD as a delivery provider. Package not delivered to the requested relay point, the location had to be changed without my consent at least three times. Fortunately, I am in a large area with multiple relay points.
Aside from that, I highly recommend your site.
A
Rating: 1 out of 5
I did not receive the right product, and I am not receiving any response for a possible return from you. Very disappointing.
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R
Rating: 3 out of 5
Part of the order was out of stock
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M
Rating: 3 out of 5
I received my fins with a scratch on one of them, impossible to report
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F
Rating: 4 out of 5
Package well protected
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V
Rating: 4 out of 5
Great site. The back and forth on the pages brings you back to the top of the page and not to the place in the list where we stopped.
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F
Rating: 1 out of 5
Package still not shipped after almost 1 month. The terrible customer service is unable to provide the carrier's tracking number.
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F
Rating: 3 out of 5
For the responsiveness and shipping time. However, a product on sale with a lack of stock update is not really acceptable in my opinion. The specifications are not precise on the second product. So not satisfied this time. But it remains a reliable site, which explains the 3.
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M
Rating: 3 out of 5
The order was announced, then delayed by a day without explanation. For the rest, everything went well.
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P
Rating: 4 out of 5
Very good
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P
Rating: 4 out of 5
Fast and efficient delivery, nothing to complain about, product conforms to the description.
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F
Rating: 4 out of 5
Suellen from customer service is really top-notch for customers. Super professional, efficient, and courteous.
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A
Rating: 4 out of 5
Very good service for information, but order with the May bridges which caused delays in reception. I regret that the choice of roller wheels online is becoming more and more limited; more hyper concrete :(
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A
Rating: 4 out of 5
Very good service, very fast
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P
Rating: 4 out of 5
Fast delivery
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P
Rating: 4 out of 5
Stock is not displayed. Too bad
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P
Rating: 4 out of 5
No issues. Everything works well
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I
Rating: 4 out of 5
very good
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J
Rating: 4 out of 5
My son was very happy
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A
Rating: 4 out of 5
Fast shipping, product well packaged. The only downside, one of the products in my order was out of stock, however, customer service was super responsive with an express refund and a commercial gesture. I recommend.
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A
Rating: 1 out of 5
I paid almost 1/3 of the price of the t-shirt for a 48-hour delivery. It arrived more than a week later.
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Response from HawaiiSurf
Hello Mr. B., You placed your order no. HS47602 on Friday, March 15 at 14:49. You probably didn't notice, but on our website, in the shipping policy tab, it is specified that all orders placed before 12:00 PM (GMT+1), on business days, will be processed the same day. https://www.hawaiisurf.com/policies/shipping-policy All others will be processed the next day. Then, it was the weekend. Our teams were on leave and the carrier too. Thus, your order was processed on the first business day, which means, Monday, 18/03/24. Colissimo took charge of your package under no. 6A35908359554 on the same Monday, as you can see on the Colissimo tracking https://www.laposte.fr/outils/suivre-vos-envois. Therefore, from Monday, 18/03, your package was in the hands of the carrier and, indeed, Colissimo delivered it to you only on 22/03/24. But, did you contact us in the meantime to report the delay of your package? We did not find any record of emails or calls that you may have sent to inform us of this issue. With a call or email from you, we could have contacted Colissimo earlier to find out what happened. Please understand that we cannot always control everything. Logistics is a very complex circuit that relies on the cooperation of different companies in the transport universe to ensure hundreds of shipments every day throughout France and abroad. This means that your package passes through the hands of other carriers to ensure your delivery. We agree that this does not justify the late delivery time, but you failed to contact us earlier so that we could inform Colissimo of your problem. Thank you for getting back to us so that we can review your case and think together about a satisfactory solution for you on this matter. Best regards, Suellen Customer Service HawaiiSurf
A
Rating: 3 out of 5
Defective product. Good customer service, but the replacement time was quite long
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A
Rating: 4 out of 5
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A
Rating: 3 out of 5
The jacket is totally in line with my expectations
However, the announcement also mentioned a package for N'PY that I never received
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However, the announcement also mentioned a package for N'PY that I never received
Response from HawaiiSurf
Hello Mrs. Baroux, We are sorry for this inconvenience, but perhaps you did not notice that to benefit from the N'PY package offer, you needed to add a code that was indicated on the product at the time of your order. Please feel free to contact us so we can guide you on how to proceed to benefit from it. HawaiiSurf thanks you for your understanding and looks forward to your response. Best regards, Suellen DALL’AGNOL Customer Service Assistant | HawaiiSurf +33(0)5 33 78 06 00 [email protected] 8 place André Emlinger 64100 Bayonne hawaiisurf.com
A
Rating: 3 out of 5
First order at HS, it was not possible to have it delivered to the store in 75014, a pair of 686 gloves, very good + a Carve mask supposed to be 1-3 so photochromic and well no, received a yellow lens for bad weather indicated 2 on the box. Incomplete and approximate product descriptions on the site and moreover HS works with GLS for delivery, the worst I know, delivery delayed 3 times because the relay points (which are proposed by GLS in the center of Paris) are not valid, after negotiating with their sales service, I was finally delivered at home, the day before my departure to Les 2 Alpes. Phew
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A
Rating: 3 out of 5
I ordered a cap but did not receive the indicated model, I did not return it because it suited the person. Fast shipping.
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A
Rating: 4 out of 5
Delivery a bit long. Package in good condition.
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