HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Fast delivery; within the indicated timeframe. The merchandise was well packaged, so no unpleasant surprises upon opening the package.
Small downside, there was a missing screw in the ordered skate screw.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2017
In-store, license holders have a discount. I don't see this possibility for an online purchase. Does it exist? And if not, why?
Hervé Brussier
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Response from HawaiiSurf
Hello,
This has been possible (for over 10 years) by ordering through the FFRS space available above the client account icon with the license number.
It would have been more of a request to make to us before the order, we remain available by phone, email, and messenger as well!
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2017
N/A
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2017
Easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2017
Fast shipping and a wide choice of products but prices a bit high compared to other sites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2017
Accurate description and simple ergonomics to use.
More emphasis should be placed on the discounts offered on the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2017
Variety of choices, speed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2017
Order deadlines not respected at all, board finally received but damaged.
After 2 months of waiting, numerous emails, messenger messages, and calls, I have no response from the store.
I am therefore very disappointed and really not ready to place another order with you! I do not recommend this site.
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Response from HawaiiSurf
Hello,
You ordered your board on Thursday 27/07 at 10:15 PM with a delay of 3-4 working days after the order was processed, order received on Friday with a pickup request made the same day for the earliest possible (the following Tuesday according to the store's hours). We sent it out as quickly as possible at the beginning of the following week as it was impossible earlier, you chose and were able to pick it up on Friday of that same week, 04/08, with preparation and delivery completed in 5 working days (counting our Monday closure).
In any case, we are sorry that the board finally arrived one day late.
To say that you have had no response is a bit exaggerated; we ourselves, after perpetual follow-ups, have not received any feedback from Géodis regarding your delivery and continue to chase them.
We will therefore proceed to refund the shipping costs on our part while waiting for the carrier to respond, who is doing everything to bury the matter.
You could see upon unpacking that maximum care was taken in preparation to ensure the surf arrived in good condition; however, it was slightly damaged on the nose during transport. The zero-risk does not exist, unfortunately, for any purchase made through a delivery provider; on a surfboard that we sold at a loss with a €270 saving, we could not make any additional gesture. We offered you a return or sending a repair kit so that even if you had something to do, your reserve would not be impacted by this transport issue, which you refused.
We are sorry that your order did not go perfectly, however, your review is slightly exaggerated in every way as we have tried to find a solution.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2017
Shipping costs are very expensive compared to the weight of the item I ordered from you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2017
Very satisfied but delivery quite long (4 days)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2017
It's a shame that the online stocks are out of sync with the physical stocks, I had to change my bag model, and I didn't get my black Converse! Very good mail order site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2017
Great site, everything is clear and the products are of quality, however the delivery remains very expensive and we know that many surf and skate shops online manage to offer us free delivery (even if it's from 100 euros it's already better than nothing)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2017
Good, but lacking a commercial gesture like stickers or promotions, etc...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2017
For sliding and especially rollers despite a limited choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2017
Delivery scheduled for Monday and arrived on Wednesday, otherwise it's cool.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2017
super
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2017
Serious and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2017
Clear and simple site. Easy to order on it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2017
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2017
Nothing to say.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2017
the boxes of my products arrived with several dents, fortunately the products were intact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2017
professional, good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2017
Payment of an additional euro for home delivery and I receive a message saying that the delivery person dropped it directly at the relay
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Response from HawaiiSurf
Hello,
We are sorry to read your review, we are reporting the issue to TNT as this is not the service for which we hired and pay them. On our side, we have initiated the refund for your shipping costs and apologize for your delivery.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2017
The packaging is getting worse and worse
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2017
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2017
Website quite clear overall.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2017
Some delays in responding to messages sent, but that was due to the holidays.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2017
Like a site to avoid, I have a very bad memory of it, 15 days to receive a delivery, my package was lost and it was me, the customer, who had to SEARCH to demand that it be delivered to me.
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Response from HawaiiSurf
Hello, you indicate that you have a bad memory of our store, however, on your 13 orders with us, we have no record of product returns and over €1200 in savings on your purchases, which leads me to wonder at what point you have a good memory of your online purchases. Moreover, this order is the first of your orders to encounter a shipping problem, this is unfortunately a risk for any online purchase, we strive to resolve this as quickly as possible but it takes time, we have engaged in multiple steps and follow-ups to retrieve your package, it is therefore very unlikely that your call or DPD promised you a return of the package within 48 hours is responsible for its return within 10 days but I understood well on the phone that it was a difficult fact to assimilate. Delivery issues are common problems for all online sellers and are accidents that happen without prior reasons, if a site that saves you more than a minimum wage on a dozen orders becomes a site to blacklist for a single delivery issue, it is better not to consume online anymore. Best regards, Romain, HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2017
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2017
Good but lacking information regarding the tracking of my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2017
Good value for money, you can find everything you need!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2017
PATHETIC. I STRONGLY ADVISE AGAINST. They can't even respond to emails whether on Messenger Facebook or regular email. I requested a refund for a product ordered on July 27, 2017, which I have never received to this day. One wonders if one should contact the DGCCRF to obtain the refund.
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Response from HawaiiSurf
Hello, We apologize for the lack of feedback, we could not ship the order because the skateboard was ordered with a national shipping fee but a delivery to La Réunion. We have urgently requested a refund on Paypal. Best regards, Romain HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2017
The prices of the products change every time I reload the page (the Sale).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2017
TNT delivery at almost 10€ and not able to deliver in less than a week...
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Response from HawaiiSurf
Hello, We apologize for the delay in delivering your order, we shipped the board a bit late on the 11th for delivery between the 12th and the 14th, I cannot tell you why TNT took longer. We will refund your shipping costs. (7.90€, as close to 10 as 79 is to 100) Best regards, Romain HAWAIISURF
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2017
Order placed on the site for a promotional price swim shorts from the brand Rip Curl. In the end, product not available in stock and a cheaper replacement product than what I had taken and from the brand Oakley. Disappointed and I am waiting to see if I will be debited then credited...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2017
This order is a supplement to my order 1098556: you sent me both orders in the same package, and charged as if two packages had been sent, i.e. 2x 20eur = 40eur. I have written to the 'roller' service, then to the 'orders and delivery' service, I have received no response or any refund of 1x the shipping costs, i.e. 20eur. It's dishonest, and I will not buy anything from you again.
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Response from HawaiiSurf
Hello, The refund is indeed in progress, with the sales we have quite a bit of processing, the second shipping fee will be refunded via your payment method at the beginning of next week. We had indicated to you to place your order as a supplement in 'Hawaiisurf store pickup' to avoid paying a second shipping fee and the delay in refunding it. Best regards, Romain HAWAIISURF
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