Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 08/08/2017 à 22h30 following a purchase from 20/07/2017

Ergonomic site, interesting prices, lots of choices.

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Acheteur Vérifié

Published on 07/08/2017 à 22h15 following a purchase from 23/07/2017

A bit difficult to fit the bearings but it's okay

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Acheteur Vérifié

Published on 07/08/2017 à 21h35 following a purchase from 03/08/2017

Good but the payment in three installments without fees with Oney does not work properly

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Acheteur Vérifié

Published on 04/08/2017 à 22h17 following a purchase from 31/07/2017

Size error

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Acheteur Vérifié

Published on 04/08/2017 à 15h35 following a purchase from 31/07/2017

I am thinking of buying a set of 5 Gorilla fins on sale, but there is a problem: I end up with a set of 3 fins for a board that I wanted to equip in quad. The very high price (145 euros) for only 3 fins (I deliberately avoid taking FCSII which is a bit expensive for my taste) is apparently due to the materials (gold or platinum certainly).
After a call to Customer Service, I was told that it is specified in the description that it is a set of 3 fins. I checked the site from several different places, with PC or MAC, Firefox or Google Chrome, the descriptions are empty.
So inform yourself before ordering to avoid ending up with 1 fin at 100 euros. I will not order from this site again.

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Response from HawaiiSurf Published on 04/08/2017

Hello,
We apologize for your order, on one hand the prices are set by the brands and distributors, and we retailers have little freedom on these prices outside of sale periods. Secondly, it was clearly indicated that it was a set of three fins in the description, plus one of the additional photos clearly showed the three fins in one view.
Well aware that this is not what you expected, a return is always possible for a refund.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 04/08/2017 à 10h00 following a purchase from 30/07/2017

Fast and quality shipping

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Acheteur Vérifié

Published on 31/07/2017 à 15h41 following a purchase from 27/07/2017

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Acheteur Vérifié

Published on 31/07/2017 à 13h51 following a purchase from 25/07/2017

Easy order on the site, delivery faster than expected (the package arrived before the email notifying me that it was arriving!)

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Acheteur Vérifié

Published on 28/07/2017 à 16h08 following a purchase from 24/07/2017

Well-made site, easy to find what you're looking for

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Acheteur Vérifié

Published on 26/07/2017 à 20h55 following a purchase from 22/07/2017

Fast and impeccable delivery

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Acheteur Vérifié

Published on 25/07/2017 à 16h20 following a purchase from 12/07/2017

I had to drive 30 kilometers on mountain roads after work to pick up my package because the delivery person was too lazy to do their job. But it still cost me about 10 euros in shipping fees while most other sportswear sites of this kind are free and deliver to home!! So you can thank TNT and that thanks to their lazy delivery people you just lost at least 2 customers and I will not recommend your services.

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Response from HawaiiSurf Published on 28/07/2017

Hello,
We are sorry to read your review, the delivery of your package was reported to TNT on the day the notice was deposited but we have not received any feedback until now.
We will refund you the shipping cost of your order as it does not correspond at all to the quality for which you and we were charged.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 25/07/2017 à 11h10 following a purchase from 21/07/2017

Surfing, rollers, etc. This is not at all my universe, but I retain an impression of seriousness and professionalism. I will think about recommending this store to a third party more in line with your offer.

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Acheteur Vérifié

Published on 24/07/2017 à 09h36 following a purchase from 19/07/2017

Delay on the order but item finally delivered and in excellent condition.

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Acheteur Vérifié

Published on 21/07/2017 à 13h19 following a purchase from 15/07/2017

No one to answer my questions. Romain very very light.

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Acheteur Vérifié

Published on 18/07/2017 à 17h51 following a purchase from 14/07/2017

I'm waiting

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Acheteur Vérifié

Published on 17/07/2017 à 10h06 following a purchase from 07/07/2017

Good quality board but slightly scratched upon arrival (hence the -50%? In any case, not specified on the product sheet)

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Acheteur Vérifié

Published on 16/07/2017 à 22h33 following a purchase from 09/07/2017

too bad the shipping costs are so high

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Acheteur Vérifié

Published on 15/07/2017 à 17h09 following a purchase from 08/07/2017

The delivery by TNT is deplorable! We made a change of delivery (to a relay point instead of the home address); the package was indicated as delivered since Wednesday morning, it was still not present at the relay point Thursday afternoon! Following a call to TNT this morning, the package reappeared at the relay point! What a shock when upon receiving the package the box was completely open and the bag containing the purchased items was the same!!!! Unacceptable to pay for a service and not be sure to have your package intact!!!
No worries regarding the hawaiisurf site itself

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Response from HawaiiSurf Published on 19/07/2017

Hello,
Indeed this is unacceptable, were all the items present and in good condition?
I will proceed with the refund of your shipping costs.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 14/07/2017 à 14h35 following a purchase from 10/07/2017

Fast and protected deliveries.

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Acheteur Vérifié

Published on 12/07/2017 à 18h27 following a purchase from 07/07/2017

Great

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Acheteur Vérifié

Published on 11/07/2017 à 18h48 following a purchase from 07/07/2017

Be careful with TNT, the home delivery service is charged but not on time. I was a bit angry this morning when I received their text saying I was absent while I was at home.

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Acheteur Vérifié

Published on 11/07/2017 à 17h49 following a purchase from 07/07/2017

The size does not match and I did not see that we could not return the product.

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Response from HawaiiSurf Published on 19/07/2017

Hello,
If the size of the item does not match, you can definitely return it for an exchange, credit (within 100 days) or refund (within 14 days after receipt). It has never been otherwise. Where did you read that returns were prohibited?
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 10/07/2017 à 17h14 following a purchase from 04/07/2017

A smooth and quite simple site. It is easy to find the items you want. The numerous photos help in decision-making.
Speed of ordering and shipping of goods. However, several times, items placed in the cart disappeared, forcing me to change my choice. Yet the next day I receive an email informing me that my cart is still active. Too bad!!! and not very cool.

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Acheteur Vérifié

Published on 10/07/2017 à 15h46 following a purchase from 06/07/2017

nothing to report

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Acheteur Vérifié

Published on 10/07/2017 à 12h41 following a purchase from 05/07/2017

Very good communication (order tracking + delivery)
Perfect
Thank you

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Acheteur Vérifié

Published on 08/07/2017 à 22h06 following a purchase from 04/07/2017

Very good site, however I requested a Picture tank top and received the t-shirt version... the receipt with the package clearly states 'Tank'

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Acheteur Vérifié

Published on 08/07/2017 à 11h12 following a purchase from 03/07/2017

Nothing to report, however the parcel relay I chose should be excluded. I was looked down upon because I was a woman, I really didn't appreciate it

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Acheteur Vérifié

Published on 08/07/2017 à 09h25 following a purchase from 02/07/2017

Fast shipping, too bad the shipping costs can't be lower especially when ordering just a t-shirt that weighs nothing!

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Acheteur Vérifié

Published on 06/07/2017 à 16h04 following a purchase from 01/07/2017

First and last time I order from this site. How can you lose my package without even sending it? Lack of professionalism. SITE TO AVOID!

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Response from HawaiiSurf Published on 19/07/2017

Hello,
We are sorry for your order, you simply ordered a successful item at the end of the season. It has probably been stolen resulting in a stock error. An error that can happen on all e-commerce sites.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 06/07/2017 à 14h05 following a purchase from 02/07/2017

The package arrived faster than expected, that's a good point, but the shoebox was very damaged... Fortunately, the shoes were intact.

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Acheteur Vérifié

Published on 06/07/2017 à 00h33 following a purchase from 25/06/2017

Super site, a lot of choices in all areas (roller, snow ...), great prices.

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Acheteur Vérifié

Published on 04/07/2017 à 10h40 following a purchase from 28/06/2017

Choice, speed of shipping and good follow-up of my order

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Acheteur Vérifié

Published on 03/07/2017 à 11h40 following a purchase from 29/06/2017

No problems to report, ordered the day before and received the next day very quickly. It was very fast. I am happy.

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Acheteur Vérifié

Published on 02/07/2017 à 11h14 following a purchase from 28/06/2017

Fast delivery !! Good

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Acheteur Vérifié

Published on 30/06/2017 à 15h18 following a purchase from 26/06/2017

TNT as a delivery service .... Useless !!!
The package did not arrive at my home, I had paid for this service, had to go pick it up at a relay point...
I will not order from Hawaii surf again because of that.

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Acheteur Vérifié

Published on 26/06/2017 à 20h55 following a purchase from 22/06/2017

Package delivered quickly and without damage. Very good quality longboard ^^ luckily for its price.

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Acheteur Vérifié

Published on 26/06/2017 à 11h45 following a purchase from 19/06/2017

Very fast

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Acheteur Vérifié

Published on 19/06/2017 à 20h42 following a purchase from 15/06/2017

Order processing and fast delivery

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Acheteur Vérifié

Published on 19/06/2017 à 16h51 following a purchase from 12/06/2017

The necessary technical information is there and it's a plus.

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Acheteur Vérifié

Published on 17/06/2017 à 19h22 following a purchase from 09/06/2017

Well-organized site, easy to find what you're looking for. Concrete and useful information.

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