Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 12/06/2017 à 17h53 following a purchase from 08/06/2017

Order placed urgently and received on time!

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Acheteur Vérifié

Published on 10/06/2017 à 08h47 following a purchase from 03/06/2017

Efficient and quick shipping

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Acheteur Vérifié

Published on 07/06/2017 à 17h33 following a purchase from 03/06/2017

Good phone reception and good follow-up

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Acheteur Vérifié

Published on 06/06/2017 à 18h17 following a purchase from 26/05/2017

Good, but I was expecting a text confirming the arrival at the pickup point

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Acheteur Vérifié

Published on 05/06/2017 à 19h01 following a purchase from 30/05/2017

Despite a deplorable delivery person who does not come to you claiming your absence to get rid of the package at the pickup point, hawaiisurf managed to resolve this issue by making a commercial gesture as compensation. Very good quality products. Very pleasant staff.

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Acheteur Vérifié

Published on 01/06/2017 à 08h21 following a purchase from 25/05/2017

Nothing to report. Not having received my forgotten password by email quickly, I had to create a new account with another email address.

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Acheteur Vérifié

Published on 31/05/2017 à 16h53 following a purchase from 27/05/2017

I think it would just be good to include the dimensions of the screws or other materials of this kind. That would be practical ;)

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Acheteur Vérifié

Published on 29/05/2017 à 23h55 following a purchase from 24/05/2017

I didn't know if I had really paid

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Acheteur Vérifié

Published on 29/05/2017 à 14h14 following a purchase from 25/05/2017

received after 5 days and not 24h, probably due to the holiday Thursday

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Acheteur Vérifié

Published on 29/05/2017 à 12h20 following a purchase from 24/05/2017

Clear site
Delivery delayed by 3 days

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Acheteur Vérifié

Published on 29/05/2017 à 06h53 following a purchase from 21/05/2017

The basics...

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Acheteur Vérifié

Published on 23/05/2017 à 09h08 following a purchase from 18/05/2017

Practical and functional site

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Acheteur Vérifié

Published on 21/05/2017 à 21h37 following a purchase from 16/05/2017

Perfect reception on time, just the brake ordered is difficult to adapt for the frx it seems that this brake is not intended for this model..

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Acheteur Vérifié

Published on 20/05/2017 à 20h45 following a purchase from 06/05/2017

I cannot evaluate the product, I am waiting for my shoes which arrive in 10 days... assembly not done ^^ I therefore evaluate the delivery and the quality of the responses that were provided to me :)

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Acheteur Vérifié

Published on 18/05/2017 à 18h37 following a purchase from 13/05/2017

Interesting prices, when you receive the right product. Two orders, twice delivered a product that does not match what I ordered...... And the refund of the return shipping costs refunded up to €10, when you pay €15 to return the product..... Not professional! I will not repeat the experience.

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Acheteur Vérifié

Published on 18/05/2017 à 14h10 following a purchase from 13/05/2017

Delivery a bit long but otherwise perfect packaging

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Acheteur Vérifié

Published on 18/05/2017 à 10h50 following a purchase from 12/05/2017

Fast shipping. The only downside is that when the item needs to be returned, the costs are borne by the customer

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Acheteur Vérifié

Published on 15/05/2017 à 16h54 following a purchase from 11/05/2017

No particular issues with the order, item / price very interesting.
Preparation of the order was very quick.
However, the delivery provider (TNT) is really unprofessional.
I placed 2 orders, and for both, no one came to deliver the package (even though I paid a total of 15€ extra for that ...). The packages were directly dropped off at a parcel relay.
And today I learned that the 2nd package was misdirected and is ... "lost"?

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Acheteur Vérifié

Published on 15/05/2017 à 13h46 following a purchase from 06/05/2017

the bag containing the brake pad was torn and weirdly open but it is perfect.

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Response from HawaiiSurf Published on 20/05/2017

Hello,
The packaging was open because the brake pads are packaged two by Rollerblade, however it is rare to need two brakes at once so we offer them individually.
We apologize and understand that this may have caught your attention upon receipt.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 14/05/2017 à 18h19 following a purchase from 10/05/2017

Fast delivery to parcel relay but a bit expensive

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Acheteur Vérifié

Published on 13/05/2017 à 23h44 following a purchase from 09/05/2017

Delivery was rather quick but the shipping costs are a bit high, otherwise the package/product is new.

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Acheteur Vérifié

Published on 13/05/2017 à 13h57 following a purchase from 09/05/2017

Effective

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Acheteur Vérifié

Published on 12/05/2017 à 20h52 following a purchase from 08/05/2017

The site is well designed, easy to navigate. I am a beginner and I took a Jart Classic, I hope to be satisfied :P
I just found that some protection around the skateboard during travel would be nice but nothing serious. The delivery was also quick (2 days).

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Acheteur Vérifié

Published on 09/05/2017 à 11h44 following a purchase from 03/05/2017

spot on!

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Acheteur Vérifié

Published on 28/03/2017 à 09h39 following a purchase from 09/03/2017

Bad pickup point

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Response from HawaiiSurf Published on 13/04/2017

Hello miss,
We apologize for this incident, but please know that the management of pickup points is the responsibility of the carrier in the case of a delivery error.
When we modify the destination of an order, it is either because the pickup point no longer exists or it is likely to close for vacation within the next 10 days. Indeed, packages are stored at the pickup point for a maximum of 10 days, so the pickup point must be open for you to go there.
Therefore, we choose the closest pickup point for you, and if it is located at an unreasonable distance from your initial pickup point, we contact you to find an arrangement.
Did you receive the tracking of your order giving you the address of the new pickup point?
Best regards
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 20/03/2017 à 17h56 following a purchase from 13/03/2017

After several deliveries, no issues

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Acheteur Vérifié

Published on 19/03/2017 à 21h50 following a purchase from 15/03/2017

First order. Fast delivery

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Acheteur Vérifié

Published on 19/03/2017 à 21h06 following a purchase from 14/03/2017

Good prices, very good shipping time. However, delivery to Belgium is quite expensive, I had to go through family in France to get free shipping.

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Acheteur Vérifié

Published on 19/03/2017 à 18h52 following a purchase from 15/03/2017

Fast, very good products, the only downside is a slight darkening on my white wheels, but otherwise perfect

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Acheteur Vérifié

Published on 18/03/2017 à 14h01 following a purchase from 14/03/2017

Fast delivery. Careful package. Nothing to say.

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Acheteur Vérifié

Published on 18/03/2017 à 10h38 following a purchase from 11/03/2017

Fast delivery within the deadlines. Well-presented site with a wide choice of products.

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Acheteur Vérifié

Published on 17/03/2017 à 15h33 following a purchase from 09/03/2017

Reliable

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Acheteur Vérifié

Published on 16/03/2017 à 17h49 following a purchase from 10/03/2017

Good and fast. Thank you

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Acheteur Vérifié

Published on 14/03/2017 à 23h05 following a purchase from 10/03/2017

Package arrived 4 days after the order as expected. Box not very well protected but no damage to the product, just the corners of the box a bit damaged. Nothing important. I recommend, serious, fast and efficient.

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Acheteur Vérifié

Published on 13/03/2017 à 14h55 following a purchase from 07/03/2017

Good site

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Acheteur Vérifié

Published on 13/03/2017 à 00h17 following a purchase from 08/03/2017

Fast shipping, but the box was very damaged. Fortunately, the product was fine.

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Acheteur Vérifié

Published on 12/03/2017 à 22h54 following a purchase from 07/03/2017

Top efficient and fast, I recommend it

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Acheteur Vérifié

Published on 12/03/2017 à 20h54 following a purchase from 08/03/2017

Product descriptions need improvement! Especially the quantity of products in the lots!

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Acheteur Vérifié

Published on 04/03/2017 à 13h57 following a purchase from 09/02/2017

Good

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Acheteur Vérifié

Published on 04/03/2017 à 10h10 following a purchase from 25/02/2017

good site but needs to review the delivery with TNT who are not serious

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