HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
average
I ordered 2 pairs of socks and only received one!!!!
the other was purchased before my check arrived even though I ordered 2, that's not cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2016
I ordered online after previously calling the store to check the size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2016
An item in stock on the site was no longer available in reality, fortunately good customer service offered me several options.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2016
there was always the anti-theft device in the pocket of the jacket at the reception,
and I damaged the fabric while removing it - a shame for a jacket at that price!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2016
no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2016
nice site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2016
Undoubtedly the most complete and detailed in terms of product descriptions, of sliding sites. Having dealt with them, the sales team is very efficient and friendly, even by phone. So we can always improve, but it will be difficult to do better :) Thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2016
Satisfactory delivery, disappointment on one part of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/09/2016
I am missing a bar of wax otherwise fast delivery (first time this happens to me)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2016
missing size!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2016
good site, fast and efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2016
Very good. Fast delivery. Just a small bug on my product that disappeared from the cart while I registered and then reappeared 8 hours later by revalidating the cart by email...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2016
fast. Random sizes and colors
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2016
Delivery one day late. However, following my email to know where my order was, I received a quick response and a solution was provided to me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2016
Delivery times respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2016
Good site, clear, allows you to make your choice with complete simplicity
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2016
Very good site!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2016
Delivery on time, product assembled correctly ... or almost, the grip of my board is bitten on one side. Too bad for a new product!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2016
Well-informed site and updated stock, nothing to report!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2016
Fast and serious service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2016
ordered on Saturday at noon, order processed immediately and received on Tuesday. Only small downside (but no impact on my order), the rollers were new and impeccable but the box of the rollers was an original but used. for this reason 4/5. I would recommend this store if needed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2016
Good site where I found what I was looking for at a reasonable price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2016
I am satisfied with the service and products from Hawaiisurf however I would not recommend delivery via DPD announced in 24h I only received my package 3 business days later... so I take away one star.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
The site is good but there was a stock error and the delivery is 7 days late
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Response from HawaiiSurf
Hello,
I apologize for the delay with your order, my colleagues had to wait for the new Secrid reception to send you the missing wallet.. unfortunately we could not send it earlier.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2016
Only downside, packaging a bit too light!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2016
The site is generally of good quality, missing some photos on certain items.. Otherwise good.
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Response from HawaiiSurf
Hello,
The photos of the items are shot on site upon receipt of the collections, so it may take a little time before everything is up to date but we are working on it! ;)
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2016
tip top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2016
up to date on stock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2016
good quality items, fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2016
Fast delivery. However, the packaging was poor. They disassembled the plate by breaking the screw in the spacer to remove the brake. The plate was loose in the package without protection, so it is scratched. And when we report it on the site, no response... ultimately 2 stars would have sufficed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2016
One week delay on delivery. A mistake that happens. Other orders went well.
The products are perfect, in line with my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2016
Order processed quickly, perfect. Only (a) small downside: the packaging box a bit "light", but the delivered product was not fragile.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2016
Fast shipping, product as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2016
Small bugs during the order but customer service handled it well ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2016
Very good shop to recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2016
At €299.99 for the pair of rollers, I would have greatly appreciated unboxing a new, unopened product that hasn't already been used... Despite a well-designed website and package tracking, my feelings remain mixed for my first order on the site...
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Response from HawaiiSurf
Hello,
I am sorry if the pair received had some signs of trying in the store, having a physical store we have customers who can try the items, the products can be opened, and have rolled a few meters while being new.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2016
I sent you an email the same evening to add 2 measuring tapes that I had forgotten but I received no response from you. I didn't want to pay shipping fees
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2016
Given that I received the 2 packages on the same day, Hawaï surf could have charged me shipping fees only once at €6.90.... With the large items I have been buying for ages, that would have been the least they could do....
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Response from HawaiiSurf
Hello,
Unfortunately, since the orders are prepared independently and possibly by different preparers, it is quite complicated to link two different orders under the same name placed a day apart, if this happens a second time a quick call or email will allow us to connect the two!
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2016
Complete site and fast processing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2016
Delivery to the relay point very long (10 days) but the fault of the carrier and the opening hours of the relay point. Otherwise, nothing to say about the product, super flexible and lightweight suit, well-fitted cut according to the indicated size chart. I recommend.
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