Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 20/04/2021 à 13h24 following a purchase from 19/04/2021

Friendly welcome, advice. Lack of choice due to small space probably.

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Acheteur Vérifié

Published on 17/04/2021 à 13h39 following a purchase from 03/04/2021

After 10 days of waiting, I had to call to be told that my order (which I had paid for) was out of stock, and that I would be refunded.

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Acheteur Vérifié

Published on 15/04/2021 à 16h39 following a purchase from 15/04/2021

Easy and practical

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Acheteur Vérifié

Published on 13/04/2021 à 17h40 following a purchase from 01/04/2021

Very well, delighted with my purchase.

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Acheteur Vérifié

Published on 07/04/2021 à 21h54 following a purchase from 06/04/2021

Purchase in the Paris 14 store. Very good advice from the seller. Expert in his field. Very pleasant.

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Acheteur Vérifié

Published on 02/04/2021 à 15h25 following a purchase from 30/03/2021

1st order received in 24h, Roller too small, so new order, Still not received, It's been 1 month!!!

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Acheteur Vérifié

Published on 24/03/2021 à 09h14 following a purchase from 09/03/2021

I contacted you 2 times for the moment without a response for a cap received that is not the cap ordered

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Response from HawaiiSurf Published on 19/04/2021

Hello, It seems that you received a product that did not match what was ordered. We have taken the necessary steps and refunded you for the product in question even before receiving the return. We are sorry that the processing took longer than expected. Thank you for your understanding.

Acheteur Vérifié

Published on 21/03/2021 à 08h02 following a purchase from 12/03/2021

The size of the received product does not match the size of the ordered product... delivery ok

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Acheteur Vérifié

Published on 19/03/2021 à 14h07 following a purchase from 17/03/2021

Few choices on the site and issues with the cart payment

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Response from HawaiiSurf Published on 22/03/2021

Hello, We are striving to expand our offer as much as possible. Could you detail the concerned category? Regarding the payment, everything is working currently but feel free to let us know which payment method you encountered a problem with. Thank you, Best regards, Maiana

Acheteur Vérifié

Published on 14/03/2021 à 08h41 following a purchase from 08/03/2021

Payment refused, I reordered. Very good products that meet my expectations, excellent packaging and transport, I take away one star because I notice that customer attention could be better. I am confident for a next order.

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Acheteur Vérifié

Published on 10/03/2021 à 17h33 following a purchase from 03/03/2021

Excellent delivery within the announced deadlines and corresponding order, thank you

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Acheteur Vérifié

Published on 10/03/2021 à 10h36 following a purchase from 07/03/2021

Delivery times respected (48h), board intact, despite no protection in the box ...

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Acheteur Vérifié

Published on 07/03/2021 à 22h41 following a purchase from 02/03/2021

Very good quality product. However, I was very disappointed with the delivery by GLS. I discovered my package thrown over my 2m high gate even though I had informed them on their site to leave it with my neighbor in case of absence. Fortunately, the material was fine but I find this behavior regrettable.

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Acheteur Vérifié

Published on 06/03/2021 à 21h43 following a purchase from 27/02/2021

The size of the item is too large despite checking the measurements in the reference table. Package reception disappointment: original box completely crushed as it was simply covered with a black plastic film. Waiting for approval for return. An ordering, fitting, and return service would be appropriate in the Paris 14 store when the desired items are not available in-store.

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Acheteur Vérifié

Published on 24/02/2021 à 23h02 following a purchase from 24/02/2021

No.

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Acheteur Vérifié

Published on 22/02/2021 à 17h58 following a purchase from 22/02/2021

waiting for delivery on date

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Acheteur Vérifié

Published on 18/02/2021 à 21h35 following a purchase from 08/02/2021

package never delivered, very disappointed by the lack of communication from Hawaii Surf.

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Response from HawaiiSurf Published on 24/02/2021

Hello, we have sent you a sworn statement of non-receipt of the package. Indeed, a dispute has been opened with GLS and we are asking them to get back to you quickly regarding this lost package. Thank you,
Best regards,
The HawaiiSurf team

Acheteur Vérifié

Published on 13/02/2021 à 22h39 following a purchase from 13/02/2021

Easy to order, I hope to be satisfied with the skateboard

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Acheteur Vérifié

Published on 08/02/2021 à 12h10 following a purchase from 31/01/2021

The delivery turned out to be laborious.

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Acheteur Vérifié

Published on 07/02/2021 à 13h15 following a purchase from 22/01/2021

Fast and careful shipping.
Product conforms to the description.
Interesting price.

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Acheteur Vérifié

Published on 12/01/2021 à 11h09 following a purchase from 25/12/2020

Everything was perfect, however the color of the skateboard was not the right one, which is not very important.

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Acheteur Vérifié

Published on 08/01/2021 à 11h24 following a purchase from 05/01/2021

Package received on time and perfectly matching good quality, ps: small error on some nuts in accessories nothing serious in the process of resolution thank you

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Acheteur Vérifié

Published on 04/01/2021 à 11h53 following a purchase from 02/01/2021

The return policy is very poor and unacceptable to today's standards. I had to wait more than 5 months to get my refund. I'm never ordering again at HawaiiSurf because of bad customer service.

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Acheteur Vérifié

Published on 30/12/2020 à 18h18 following a purchase from 31/10/2020

1st order canceled after 1 month by hawaiisurf. After various surprises. I am still waiting for the refund for this one... 2nd order ok but minimal packaging... 1 simple box for a board. After several emails, no response for the refund. In short... I was planning to make several purchases, it's not looking good.

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Response from HawaiiSurf Published on 11/01/2021

Hello, We acknowledge your review. We tried to reach you by phone. The refund for your order was made on 30/12. We remain at your disposal for any questions and apologize for the delivery delay during this holiday period. Thank you, Best regards, The HawaiiSurf team.

Acheteur Vérifié

Published on 20/12/2020 à 16h21 following a purchase from 20/12/2020

I struggled to find how to refine my order with the size of the rollers. It's a gift and it's not easy to take the risk of getting it wrong...

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Acheteur Vérifié

Published on 18/12/2020 à 22h35 following a purchase from 17/12/2020

Very dissatisfied
Impossible to order online

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Response from HawaiiSurf Published on 22/12/2020

Hello,
Indeed, we had a computer bug during that day, several products could not be added to the cart, the issue was resolved within 24 hours. You can now reorder the product of your choice.
Thank you,
Best regards,
The HawaiiSurf team

Acheteur Vérifié

Published on 17/12/2020 à 18h24 following a purchase from 13/12/2020

good selection of equipment meeting my expectations

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Acheteur Vérifié

Published on 17/12/2020 à 11h45 following a purchase from 16/12/2020

good presentation

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Acheteur Vérifié

Published on 16/12/2020 à 10h49 following a purchase from 07/12/2020

After a slightly slow shipment, a very complicated delivery... it's not the right product... The store made a mistake... impossible to reach them.

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Response from HawaiiSurf Published on 22/12/2020

Hello, We have just become aware of your review. Indeed, during this period, the delays have been somewhat extended. However, we have just left you a voicemail regarding the receipt of a wrong product. We apologize for this inconvenience and ensure that you can return the product to us. Thank you, Best regards, The HawaiiSurf team

Acheteur Vérifié

Published on 15/12/2020 à 23h11 following a purchase from 15/12/2020

Really good, quick and easy order to make! The only downside is that my card, although MasterCard, could not be accepted for payment in 3 installments!

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Acheteur Vérifié

Published on 14/12/2020 à 09h43 following a purchase from 13/12/2020

Good shop, the site is well made, unfortunately we find fewer and fewer parts for Quads. One star less considering this.

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Acheteur Vérifié

Published on 11/12/2020 à 18h15 following a purchase from 11/12/2020

Perfect

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Acheteur Vérifié

Published on 11/12/2020 à 10h39 following a purchase from 05/12/2020

Delivery made within the deadlines. Board conforms to the description of the site.

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Acheteur Vérifié

Published on 10/12/2020 à 19h28 following a purchase from 05/12/2020

Great service, great products. Only downside, the temporary shop that doesn't allow you to see everything. We can't wait to see the future one!

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Acheteur Vérifié

Published on 09/12/2020 à 22h07 following a purchase from 09/12/2020

very good site

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Acheteur Vérifié

Published on 05/12/2020 à 15h48 following a purchase from 05/12/2020

Good

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Acheteur Vérifié

Published on 04/12/2020 à 16h47 following a purchase from 04/12/2020

Not disappointed, very good site

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Acheteur Vérifié

Published on 01/12/2020 à 10h50 following a purchase from 26/11/2020

Perfect order, the item seems to be of good quality, very satisfied! Delivery to a pickup point would be a plus to save on shipping costs...

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Acheteur Vérifié

Published on 30/11/2020 à 18h29 following a purchase from 29/11/2020

Good

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Acheteur Vérifié

Published on 26/11/2020 à 14h48 following a purchase from 24/11/2020

Fortunately, I was able to reach someone directly to fix the issue, because if I hadn't called, twice, I would still be waiting for my order!! Aside from this big detail, order in 48h.

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