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A
Rating: 4 out of 5
Smooth e-commerce experience. First order so I'm not going to get too excited and give 5 (and I haven't received my item yet ;) ). So far so good. :)
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 3 and 4 stars
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Rating: 3 out of 5
A bit long since I never received an email that was supposedly sent to change the shipping method... But after an explanation over the phone, the product arrived the next day. That said, the carrier GLS is below everything. My package was thrown over the fence crushing my hedge of shrubs. Not to mention that anyone could have picked it up before I got home.
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A
Rating: 4 out of 5
Serious site and correct advice
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Rating: 4 out of 5
A lot of choices. Very serious site.
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Rating: 1 out of 5
I finally have my wetsuit... but what a hassle!
Order placed on Saturday, November 7: delivery was supposed to be in 3 days max.
It is now November 19 and I had to go in person to the warehouse to pick up the order.
Sure, the carrier may have been fraudulent but I had to chase customer service several times otherwise time passed without anything, there were many back and forth, I received no proposal for arrangement/compensation.
In short, I end up with my order, but I lost an impossible amount of time and the experience was unpleasant.
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Order placed on Saturday, November 7: delivery was supposed to be in 3 days max.
It is now November 19 and I had to go in person to the warehouse to pick up the order.
Sure, the carrier may have been fraudulent but I had to chase customer service several times otherwise time passed without anything, there were many back and forth, I received no proposal for arrangement/compensation.
In short, I end up with my order, but I lost an impossible amount of time and the experience was unpleasant.
A
Rating: 4 out of 5
Good except for the delivery service which should be banned... I have already had problems with DPD, I don't understand this choice of carrier.
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Rating: 4 out of 5
The shop itself, the service, speed, ease, quality of products... would have deserved 5 stars but I take one away for the delivery service they use because the package was left on the doorstep while we were present, it could have been stolen given the traffic, and all that without being warned that the package was delivered despite a not very reliable pseudo tracking, degraded packaging (product intact nonetheless). Please change your delivery service.
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Rating: 4 out of 5
very satisfied with my order. The size fits very well, I used the size guide. fast delivery, perfect
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Rating: 4 out of 5
Delivery tracking not up to date on the site and carrier address error (corrected).
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Rating: 4 out of 5
Very professional.
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Rating: 4 out of 5
Fast shipping, quality material.
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Rating: 4 out of 5
Very fast delivery, product conforms (thankfully), correct packaging.
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Rating: 3 out of 5
After a delay in the delivery of my skimboard, customer service took charge of my situation after I reported the problem. After a few steps, I finally traced my board which is very nice. Quality product, attentive customer service but delivery needs to be reviewed. I might be the exception...
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Rating: 3 out of 5
Very good parka except delivered without the fur around the hood... and still no news from customer service... but otherwise delivery and product top!
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very serious site. The package was a bit rough and therefore the grip was a bit crushed.
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Rating: 1 out of 5
A problem occurred with an item from my order that turned out to be defective, it was returned to the shop quickly, since then silence from them, no news, so I have no refund, no item, and no follow-up... Honestly, go to the competition instead, the customer service is catastrophic.
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Response from HawaiiSurf
Hello,
We have just taken note of your review. We contacted you on 15/09 to inform you of the good receipt of your bearings. However, they arrived in excellent condition, no defects were noted by our experts. Please feel free to contact us for any further information.
Best regards,
The HawaiiSurf team
We have just taken note of your review. We contacted you on 15/09 to inform you of the good receipt of your bearings. However, they arrived in excellent condition, no defects were noted by our experts. Please feel free to contact us for any further information.
Best regards,
The HawaiiSurf team
A
Rating: 4 out of 5
Very good site, fast delivery and good products.
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Rating: 4 out of 5
A few more photos of the boards (top view, concave...) would be a plus
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A
Rating: 4 out of 5
compliant products delivered on time
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Rating: 4 out of 5
Fast shipping
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Rating: 4 out of 5
Fast delivery and items sold at recommended prices by the supplier. Too bad I had to take an extra item because I was missing €0.05 to benefit from free delivery to the pickup point.
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Rating: 4 out of 5
Good service and product received quickly.
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Rating: 3 out of 5
Very disappointed with the delivery! This is the second time your delivery person has done this to me: delivery to a different pickup point than the one requested. Not having a vehicle, I do not choose my pickup points at random, and for no reason or explanation, I was surprised to learn via SMS that the package was at another pickup point, which is obviously not easy for me to access! I tried to complain on their site, and they asked me to send a paper letter by post.... ridiculous! I advise you to review your very disappointing delivery service.
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Rating: 1 out of 5
I still haven't received my package... Is that normal ????
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Rating: 4 out of 5
Top offer
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Rating: 3 out of 5
Product as described, pleasant phone reception, unfortunately delivery was not as expected: although delivery was scheduled at home and I was present all day, the delivery person dropped the package at a pickup point! A somewhat careless attitude, which may have suited him but the contract was not respected. For your information, the provider was GLS which I do not recommend, while the site Hawaisurf.com is impeccable.
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Rating: 4 out of 5
Good product choices, good quality
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Rating: 4 out of 5
Nice website, smooth navigation... Thank you!
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Rating: 3 out of 5
The carrier GLS delivered the package to a different relay point than the one selected
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Rating: 4 out of 5
Suit in the right size, but not yet tried in situation.
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Rating: 4 out of 5
I encountered problems that were my fault (which caused delays in receipt) and they were resolved very well and very quickly. The only problem on the other side is that I did not receive the correct board. I did not request a change because I did not want to wait anymore but I am sure they would have done what was necessary
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Rating: 4 out of 5
Order shipped quickly! Good product but the size did not fit me. Too bad the return costs are on me but efficient customer service
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Rating: 1 out of 5
Customer service is extremely slow despite 6 calls, still no refund Apparently 'the depot' is overwhelmed with returns... bad sign... The questioning of the so-called depot should be considered, refunding a PayPal payment takes about 2 minutes 30 Thanks to the return tracking, I know that the package has been at the depot for more than 3 days
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Rating: 3 out of 5
Lack of coordination with your carrier who did not receive the message with the phone number I provided and that you assured me over the phone you had transmitted. Moreover, this Thursday, August 20, you also told me over the phone that the delivery was for Monday 24 and the delivery person came Friday morning the 21. Otherwise, the board arrived in good condition.
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Response from HawaiiSurf
Hello, the carrier was informed on Thursday, August 20 of your new number. It is unfortunate that he did not notify it and we thank you for your feedback so that we can pass the information on to them. Regarding the delivery, it is indeed between 4 to 7 working days for surfboards. The maximum delay was therefore Friday, August 24. We thank you for your interest and remain available for any other questions.
Best regards,
The Hawaiisurf team.
Best regards,
The Hawaiisurf team.
A
Rating: 4 out of 5
Very good despite a small delivery issue, the selected relay point no longer accepted package drop-off. The logistics provider offered me home delivery the next day, I appreciated the gesture.
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Rating: 3 out of 5
The order was indeed delivered within the allotted time but delivering a pair of Oakley's, even on sale, in a soft plastic pouch is just ridiculous: the pair arrived -miraculously- intact but the box was completely crushed... needs to be reviewed...
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Response from HawaiiSurf
Hello, thank you for taking the time to write this review. We will pass this information to the depot. Have a nice day, See you soon on Hawaiisurf, Best regards, The Hawaiisurf team
A
Rating: 4 out of 5
A problem with the delivery, so received a week after the scheduled date. But satisfied overall, responsive and efficient customer service
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Rating: 4 out of 5
Satisfied with the handling (speed of shipping and refund). However, there is a lack of clarity regarding the follow-up on returns.
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Rating: 4 out of 5
Navigation on the site without problems, fast delivery, my purchase was a simple roller brake.
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