Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 5 stars

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Leo R.
Rating: 5 out of 5
following a purchase from 16/04/2025
Order went smoothly, delivery on time and top customer service
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Louise M.
Rating: 5 out of 5
following a purchase from 13/04/2025
On time and efficient
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Gregory C.
Rating: 5 out of 5
following a purchase from 13/01/2025
All good very well
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Candice G.
Rating: 5 out of 5
following a purchase from 01/03/2025
Very well thank you to Juliette for her advice
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Christophe P.
Rating: 5 out of 5
following a purchase from 17/04/2025
Great
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Kevin F.
Rating: 5 out of 5
following a purchase from 15/04/2025
Package received quickly. No issues with the ordered skateboard, I needed their support which was very responsive.
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Sandrine D.
Rating: 5 out of 5
following a purchase from 12/04/2025
Everything went well, fast delivery and product perfect!
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Romuald R.
Rating: 5 out of 5
following a purchase from 30/03/2025
It would be nice to have a confirmation of the receipt of the item when returning
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Bruno M.
Rating: 5 out of 5
following a purchase from 04/04/2025
Very good
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Eurico R.
Rating: 5 out of 5
following a purchase from 07/04/2025
Very good site, there are plenty of things that can't be found elsewhere, order received super quickly
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Sauveur M.
Rating: 5 out of 5
following a purchase from 07/04/2025
Very responsive company!! Very professional, impeccable staff, good welcome
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Lise M.
Rating: 5 out of 5
following a purchase from 04/04/2025
Fast and efficient!
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Pierre B.
Rating: 1 out of 5
following a purchase from 02/04/2025
I couldn't receive my order because there was no stock and on the ad I could order.. not very professional.
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Martin L.
Rating: 5 out of 5
following a purchase from 02/04/2025
Perfect
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Dimitri H.
Rating: 5 out of 5
following a purchase from 28/03/2025
Fast delivery and in accordance with my order, I recommend it sportingly
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Kieren M.
Rating: 5 out of 5
following a purchase from 25/03/2025
Good fast shipping
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Solène A.
Rating: 5 out of 5
following a purchase from 28/03/2025
Perfect. My order was processed super quickly and the store even called me for a small bug. Very professional. I highly recommend!
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Abdoulmagide D.
Rating: 5 out of 5
following a purchase from 23/03/2025
Product conforms to the description and fast shipping
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Geoffrey M.
Rating: 5 out of 5
following a purchase from 20/03/2025
Very satisfied.
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Guy T.
Rating: 5 out of 5
following a purchase from 23/03/2025
Nice price, reasonable delay. Shipping costs are still significant...
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Romuald R.
Rating: 5 out of 5
following a purchase from 21/03/2025
Very good
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Franck L.
Rating: 5 out of 5
following a purchase from 23/03/2025
Fast delivery and product meets my expectations. I recommend
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Nicolas V.
Rating: 5 out of 5
following a purchase from 19/03/2025
very good and fast
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Robin C.
Rating: 5 out of 5
following a purchase from 07/03/2025
Juliette from Hawaii surf advice is very responsive.
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Arnaud F.
Rating: 5 out of 5
following a purchase from 18/03/2025
Fast and serious. I recommend this seller.
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Martin C.
Rating: 5 out of 5
following a purchase from 14/03/2025
perfect
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Candice G.
Rating: 5 out of 5
following a purchase from 12/03/2025
Very good advice on the phone and customer follow-up
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Bastian W.
Rating: 5 out of 5
following a purchase from 20/03/2025
Item perfect, super fast delivery
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Franck S.
Rating: 5 out of 5
following a purchase from 19/03/2025
Great service I recommend.
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Beltran Y.
Rating: 5 out of 5
following a purchase from 16/03/2025
Great team: shipping the next day and ultra-responsive management of an error for which I was responsible myself. Clearly, I will look for future purchases.
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Philippe A.
Rating: 5 out of 5
following a purchase from 17/03/2025
Professional and super price
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Response from HawaiiSurf
Hello Philippe, A big thank you for taking the time to share your glowing review! We are delighted to learn that you appreciated our professionalism and our prices. Your satisfaction is our priority and your positive feedback motivates our team to always give their best. We hope to see you again soon at hawaiisurf.com! Good sliding ;) Best regards, The hawaiisurf.com team
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Sylvain W.
Rating: 5 out of 5
following a purchase from 16/03/2025
well-designed site, easy navigation, interesting offers, very fast delivery. Nothing to report.
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Response from HawaiiSurf
Hello Sylvain, Thank you very much for your positive feedback! We are delighted that you found our site well-designed and easy to navigate. Your comments on our offers and the speed of delivery motivate us to continue providing quality service. Don't hesitate to come back for your next purchases! See you soon at HawaiiSurf and ... good sliding! Best regards, The hawaiisurf.com team
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Christian X.
Rating: 5 out of 5
following a purchase from 14/03/2025
Very good site. Too bad the Paris 14 store is closed. I appreciated the contact with the sellers who were very good.
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Response from HawaiiSurf
Hello Christian and thank you for your warm feedback! We are delighted to learn that you appreciate our site and the quality of our sellers. We understand that the closure of our store in Paris 14 is frustrating and we share your disappointment. Your support and comments are essential for us and we hope to see you again soon on our site. Best regards, The hawaiisurf.com team
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Jérémy L.
Rating: 5 out of 5
following a purchase from 09/03/2025
Really great. Customer service really nice. I recommend
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Response from HawaiiSurf
Hello Jérémy and thank you very much for your flattering review! We are delighted to hear that our customer service left you with a positive impression. Your recommendation is a great reward for our team. We are always here to provide you with the best possible experience. See you soon at hawaiisurf.com and... enjoy the ride! Best regards, The hawaiisurf.com team
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Barthelemy G.
Rating: 5 out of 5
following a purchase from 13/03/2025
Shipping and tracking of the package ok.
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Response from HawaiiSurf
Hello Barthelemy, Thank you very much for your positive feedback! We are delighted to hear that you found the shipping and tracking of your package met your expectations. Your satisfaction is our priority and your comments encourage us to continue providing quality service. Please feel free to share your future experiences with us! Best regards, The Hawaiisurf team
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Emmanuel M.
Rating: 5 out of 5
following a purchase from 19/01/2025
As a confirmed practitioner for many years, I especially appreciated the advice from the store manager when I went to pick up my order. He takes the time to discuss and really knows his subject! Thank you.
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Response from HawaiiSurf
Hello Emmanuel, Thank you very much for your positive feedback! We regret to inform you that the Paris store has permanently closed its doors on March 22nd. The website is still operational and our passionate team continues to share its expertise and provide quality service. Your satisfaction is our best reward. Looking forward to seeing you again on HawaiiSurf.com! Happy sliding! Best regards, The hawaiisurf.com team
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Jérôme P.
Rating: 5 out of 5
following a purchase from 10/03/2025
Wide selection, very good prices, top delivery, one of the best customer services I know... I recommend!
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Response from HawaiiSurf
Hello Jérôme, Thank you very much for your flattering review! We are delighted to hear that our wide selection, competitive prices, and delivery service met your expectations. Your satisfaction is our priority and your feedback is valuable to us. Thank you for recommending hawaiisurf.com, it motivates us to continue excelling in our mission. See you soon and... enjoy the ride! Best regards, The hawaiisurf.com team
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Thomas D.
Rating: 5 out of 5
following a purchase from 21/02/2025
I had a slight anomaly with my order which was immediately managed and rectified beyond my request. The after-sales service is top-notch. Site and staff very reliable!
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Response from HawaiiSurf
Hello Thomas, Thank you very much for your positive feedback. We are delighted to hear that we were able to rectify the situation quickly and beyond your expectations. Your satisfaction is our priority and your compliments regarding our after-sales service encourage us to continue in this direction. Please feel free to reach out to us for any other questions. See you soon on HawaiiSurf and... enjoy the ride! Best regards, The hawaiisurf.com team
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Justine S.
Rating: 5 out of 5
following a purchase from 07/03/2025
Very good site, super fast delivery
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Response from HawaiiSurf
Hello Justine, Thank you very much for your positive feedback! We are delighted to hear that you appreciated the speed of our delivery. Your satisfaction is our priority and your compliments encourage us to continue offering quality service. Please feel free to come back to our site, we would be happy to help you find your next adventure. Best regards, The hawaiisurf.com team
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Thomas L.
Rating: 5 out of 5
following a purchase from 07/03/2025
Fast delivery service, efficiency of customer service
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Response from HawaiiSurf
Hello Thomas, Thank you very much for your review! We are delighted to hear that you appreciated our fast delivery service and the efficiency of our team. This motivates us to continue providing a quality experience to all our customers. Your satisfaction is our priority, and we are here to meet all your needs. Best regards, The hawaiisurf.com team
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