HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Despite a missing item in the order, customer service was very responsive to resend the missing product. Call for replacement of unavailable products, choice of refund. In short, top service, it is unfortunately rare these days to have real online merchants. Sometimes the virtual boundary cools, but not for Hawaiisurf. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2019
Very good and very fast. Package received in 36 hours
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2019
All positive, product conforms to the description, delivery time super fast, keep it up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
Very serious store. Whether it's customer advice, product quality, or delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2019
Very satisfied. Two orders on Saturday night, one on Sunday night. Called on Tuesday to cancel one of them before it was shipped. Thanks to Romain for his kindness and efficiency. Orders received on Thursday noon as announced during payment. Very professional.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2019
Fast delivery, perfect packaging. Very satisfied with my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2019
Fast and serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2019
Very nice jacket! Delivery time respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2019
Fast good price good products what else?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
Nothing to report!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2019
Very good shipment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2019
Fast shipping and very well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2019
Fast shipping and very well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
Purchase of discounted Burton snow boots on the site, received the next day as promised, via Chronopost for an extra 10 euros. Satisfied with the service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2019
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Fast, product conforms to the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Fast, product conforms to the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Nothing to say.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Hello,
I have not been able to retrieve my order to date.
Indeed, I moved to Lyon.
I did change the delivery and billing address on your site, but for the pickup point, it was a shop in Grenoble that was proposed. Since there is a street with the same name not far from my home in Lyon, I didn't pay attention... I will try to go to Grenoble on Saturday to retrieve the package.
Best regards,
Hugo Mandela Care
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Hello, I have not been able to retrieve my order to date. Indeed, I moved to Lyon. I did change the delivery and billing address on your site, but for the relay point it was a shop in Grenoble that was proposed. Since there is a street with the same name not far from my home in Lyon, I did not pay attention... I will try to go to Grenoble on Saturday to retrieve the package. Best regards, Hugo Mandela Care
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2019
Product received quickly and as described
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2019
Very good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2019
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2019
One of the best shops in France. Quality products and sellers who take the time to advise you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2019
One of the best shops in France. Quality products and sellers who take the time to advise you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2019
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2019
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2019
Very good!!! I didn't know this site and I did well to order from it. I was looking for a pair of Nike SB size 42.5 that I couldn't find anywhere and I finally managed to find it on this site, so that's great, plus delivery in 48 hours to the pickup point. What more could you ask for?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2019
Very good!!! I didn't know this site and I did well to order from it. I was looking for a pair of Nike SB size 42.5 that I couldn't find anywhere and I finally managed to find it on this site, so that's great, plus delivery in 48 hours to a pickup point. What more could you ask for?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2019
Great deals to grab!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2019
Great deals to grab!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Order sent and received in record time!
Product completely conforms to what I selected on the site, it's really perfect.
Thank you to them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2019
Order sent and received in record time! Product completely in line with what I selected on the site, it's really perfect.
Thank you to them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2019
Perfect
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