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A
Rating: 5 out of 5
top !!
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Even though the delivery was disrupted by external reasons, which were not under HS's control, everything went very well, the store stayed in contact, and the product was perfect.
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A
Rating: 5 out of 5
Efficient and fast
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Super top !
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A
Rating: 3 out of 5
a bit disappointed that the ordered suit was not packaged, I feel like it was on display
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A
Rating: 5 out of 5
Very good delivery time. But to get the ffrs member discount, the process is not cool because you have to request the discount by email!
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A
Rating: 5 out of 5
the site is very well organized
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A
Rating: 3 out of 5
If you need a very specific reference, it's better to call, as you won't find it on the site.
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A
Rating: 5 out of 5
fast and secure delivery
Product identical to the one ordered
I recommend
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Product identical to the one ordered
I recommend
A
Rating: 5 out of 5
fast delivery and the package was very well packaged.
very serious.
and a very good idea these -20% extension
thank you again
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very serious.
and a very good idea these -20% extension
thank you again
A
Rating: 5 out of 5
Fast delivery and product meets my expectations
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A
Rating: 1 out of 5
I received the old version of the 'bont quadstar boots', the ones without the protection on the front. Be careful, the photo is misleading...
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Response from HawaiiSurf
Hello,
we had indeed ordered the new bont quadstar however the brand sent us the old version. we are not happy about it. we will give you a gift voucher on your customer account to compensate for this little inconvenience.
we had indeed ordered the new bont quadstar however the brand sent us the old version. we are not happy about it. we will give you a gift voucher on your customer account to compensate for this little inconvenience.
A
Rating: 5 out of 5
super fast
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A
Rating: 3 out of 5
Anti-theft not removed
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A
Rating: 5 out of 5
order received on time. Well packaged.
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A
Rating: 5 out of 5
fast delivery, reliable site.
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A
Rating: 5 out of 5
Pro friendly and passionate
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A
Rating: 5 out of 5
The order went very well.
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A
Rating: 5 out of 5
Quality service. Don't hesitate!
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A
Rating: 5 out of 5
I recommend.
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
A complete site for all tastes.
And very fast shipping.
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And very fast shipping.
A
Rating: 3 out of 5
Not all products available in store are available on the site.
Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice
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Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice
A
Rating: 5 out of 5
Very good site!
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A
Rating: 1 out of 5
I paid almost seven euros to have my order in 48 hours and I received it in a week and a half..
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Response from HawaiiSurf
hello
we apologize for this late response but we no longer had access to our verified review account.
I see your order from the end of October and we had indeed shipped it, unfortunately you tell us that you were delivered a week later and I understand your dissatisfaction but DPD is a service provider and unfortunately the drivers are not part of our company but of DPD and we can only complain to customer service, which we will do by forwarding the information you have given us.
best regards
we apologize for this late response but we no longer had access to our verified review account.
I see your order from the end of October and we had indeed shipped it, unfortunately you tell us that you were delivered a week later and I understand your dissatisfaction but DPD is a service provider and unfortunately the drivers are not part of our company but of DPD and we can only complain to customer service, which we will do by forwarding the information you have given us.
best regards
A
Rating: 1 out of 5
Lamentable. I ordered two months ago and subsequently requested a refund due to the delay (at least a week) and I still have not been refunded.
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Response from HawaiiSurf
hello, sorry for this late response but we no longer had access to our verified review account.
I see your order dated October 5 which was indeed sent with a week delay and we apologize for that.
You are asking us to refund what exactly because for us you received the package.
best regards
I see your order dated October 5 which was indeed sent with a week delay and we apologize for that.
You are asking us to refund what exactly because for us you received the package.
best regards
A
Rating: 5 out of 5
Ultra short shipping time
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A
Rating: 5 out of 5
User-friendly
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A
Rating: 5 out of 5
Very good, we found what we were looking for and the shipping is fast!
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A
Rating: 5 out of 5
Delay in delivery so I contacted Hawaii Surf who was very responsive and sent me proof of receipt of the package, well done!!
...I was waiting for a text message notifying me that my package was available, apparently it was never sent by the relay point, too bad...but the package was waiting for me...perfectly packaged
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...I was waiting for a text message notifying me that my package was available, apparently it was never sent by the relay point, too bad...but the package was waiting for me...perfectly packaged
A
Rating: 5 out of 5
Good site, order received on time, very quickly
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A
Rating: 5 out of 5
Very good advice, they took the necessary time to inform me! I am very satisfied with my order
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A
Rating: 3 out of 5
Searching for products is quite simple
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A
Rating: 5 out of 5
As with my previous order, Hawaii Surf was perfect
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A
Rating: 5 out of 5
Too beautiful and great for the outdoors
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A
Rating: 5 out of 5
Very serious
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A
Rating: 5 out of 5
Super nice and practical site and top delivery
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A
Rating: 5 out of 5
Good
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