Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 06/08/2017 à 14h16 following a purchase from 29/07/2017

Good

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Acheteur Vérifié

Published on 05/08/2017 à 15h24 following a purchase from 01/08/2017

Perfect, order Monday morning arrives Tuesday morning

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Acheteur Vérifié

Published on 05/08/2017 à 11h58 following a purchase from 31/07/2017

Quick serious

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Acheteur Vérifié

Published on 05/08/2017 à 11h08 following a purchase from 31/07/2017

Very well received on time, the delivery person was very friendly

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Acheteur Vérifié

Published on 05/08/2017 à 09h40 following a purchase from 31/07/2017

Good site and easy, order compliant.

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Acheteur Vérifié

Published on 04/08/2017 à 22h17 following a purchase from 31/07/2017

Size error

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Acheteur Vérifié

Published on 04/08/2017 à 16h29 following a purchase from 30/07/2017

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 04/08/2017 à 15h35 following a purchase from 31/07/2017

I am thinking of buying a set of 5 Gorilla fins on sale, but there is a problem: I end up with a set of 3 fins for a board that I wanted to equip in quad. The very high price (145 euros) for only 3 fins (I deliberately avoid taking FCSII which is a bit expensive for my taste) is apparently due to the materials (gold or platinum certainly).
After a call to Customer Service, I was told that it is specified in the description that it is a set of 3 fins. I checked the site from several different places, with PC or MAC, Firefox or Google Chrome, the descriptions are empty.
So inform yourself before ordering to avoid ending up with 1 fin at 100 euros. I will not order from this site again.

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Response from HawaiiSurf Published on 04/08/2017

Hello,
We apologize for your order, on one hand the prices are set by the brands and distributors, and we retailers have little freedom on these prices outside of sale periods. Secondly, it was clearly indicated that it was a set of three fins in the description, plus one of the additional photos clearly showed the three fins in one view.
Well aware that this is not what you expected, a return is always possible for a refund.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 04/08/2017 à 13h41 following a purchase from 31/07/2017

Fast, efficient, as per the photo,

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Acheteur Vérifié

Published on 04/08/2017 à 11h56 following a purchase from 30/07/2017

A cool site for streetwear culture enthusiasts.

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Acheteur Vérifié

Published on 04/08/2017 à 09h29 following a purchase from 30/07/2017

The site is very clear without complications, everything is respected, the deadline, the product,

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Acheteur Vérifié

Published on 04/08/2017 à 08h01 following a purchase from 29/07/2017

Always satisfied with the site and its offers

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Acheteur Vérifié

Published on 03/08/2017 à 23h46 following a purchase from 28/07/2017

Fast and professional, nothing to say, I highly recommend

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Acheteur Vérifié

Published on 03/08/2017 à 22h43 following a purchase from 29/07/2017

I recommend this site

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Acheteur Vérifié

Published on 03/08/2017 à 18h49 following a purchase from 30/07/2017

Fast and efficient!

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Acheteur Vérifié

Published on 03/08/2017 à 12h36 following a purchase from 29/07/2017

Good welcome and good service

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Acheteur Vérifié

Published on 03/08/2017 à 07h46 following a purchase from 29/07/2017

A very large choice and ultra-fast delivery.

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Acheteur Vérifié

Published on 02/08/2017 à 20h44 following a purchase from 29/07/2017

Super place
A super site

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Acheteur Vérifié

Published on 02/08/2017 à 19h22 following a purchase from 29/07/2017

Very good site for roller derby!

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Acheteur Vérifié

Published on 02/08/2017 à 16h48 following a purchase from 13/07/2017

Upon our return from vacation, we found your package, perfectly wrapped, and seeing the joy of my grandson, I can assure you that the product corresponds exactly to what he expected. It's perfect

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Acheteur Vérifié

Published on 02/08/2017 à 13h18 following a purchase from 29/07/2017

Very good

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Acheteur Vérifié

Published on 01/08/2017 à 21h20 following a purchase from 18/07/2017

Good address and service.

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Acheteur Vérifié

Published on 01/08/2017 à 19h06 following a purchase from 28/07/2017

Perfect

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Acheteur Vérifié

Published on 01/08/2017 à 16h10 following a purchase from 28/07/2017

Everything is perfect!

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Acheteur Vérifié

Published on 31/07/2017 à 17h28 following a purchase from 27/07/2017

Perfect!

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Acheteur Vérifié

Published on 31/07/2017 à 17h24 following a purchase from 27/07/2017

Very fast delivery!

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Acheteur Vérifié

Published on 31/07/2017 à 14h11 following a purchase from 27/07/2017

Easy order, fast delivery. Too bad returns can't be made at parcel collection points

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Acheteur Vérifié

Published on 31/07/2017 à 09h39 following a purchase from 25/07/2017

Pleasant navigation on the site. Affordable prices. Easy to place an order.

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Acheteur Vérifié

Published on 30/07/2017 à 23h40 following a purchase from 26/07/2017

Product conforms to my expectations and delivered within the expected time.

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Acheteur Vérifié

Published on 30/07/2017 à 20h24 following a purchase from 26/07/2017

serious

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Acheteur Vérifié

Published on 30/07/2017 à 18h19 following a purchase from 26/07/2017

Perfect, fast, to recommend

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Acheteur Vérifié

Published on 30/07/2017 à 17h50 following a purchase from 24/07/2017

Perfect, received on time, very proper packaging.

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Acheteur Vérifié

Published on 30/07/2017 à 10h36 following a purchase from 25/07/2017

Sent on time and impeccable products, too bad TNT Express is uncooperative and immediately drops off at a collection point (how could there be no one at my place? With my 4 dogs, I would have heard them deliver, believe me).

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Acheteur Vérifié

Published on 30/07/2017 à 09h51 following a purchase from 25/07/2017

Speed of shipping and a website with plenty of useful information.

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Acheteur Vérifié

Published on 29/07/2017 à 20h29 following a purchase from 15/07/2017

rather niche, personally I found brands that I rarely find elsewhere

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Acheteur Vérifié

Published on 29/07/2017 à 15h02 following a purchase from 22/07/2017

Efficiency in product presentation, competitive prices and free delivery... it's professional!

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Acheteur Vérifié

Published on 29/07/2017 à 13h41 following a purchase from 25/07/2017

Very good, order conforms, delivery top-notch!

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Acheteur Vérifié

Published on 29/07/2017 à 11h38 following a purchase from 30/06/2017

Very good store and great team

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Acheteur Vérifié

Published on 29/07/2017 à 06h45 following a purchase from 19/07/2017

Perfect, good site.

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Acheteur Vérifié

Published on 29/07/2017 à 04h37 following a purchase from 24/07/2017

extremely fast.

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