Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 16/07/2017 à 13h16 following a purchase from 12/07/2017

Shipped in 24h without any issues! I recommend.

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Acheteur Vérifié

Published on 16/07/2017 à 06h35 following a purchase from 11/07/2017

Fast delivery and top-notch packaging. I ordered a large suitcase for which I received custom packaging. Reliable and professional merchant.

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Acheteur Vérifié

Published on 15/07/2017 à 22h20 following a purchase from 10/07/2017

Perfect

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Acheteur Vérifié

Published on 15/07/2017 à 17h58 following a purchase from 10/07/2017

Perfect delivery, as always. Items matching expectations, no disappointment.

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Acheteur Vérifié

Published on 15/07/2017 à 17h52 following a purchase from 11/07/2017

Fast and in good condition

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Acheteur Vérifié

Published on 15/07/2017 à 17h09 following a purchase from 08/07/2017

The delivery by TNT is deplorable! We made a change of delivery (to a relay point instead of the home address); the package was indicated as delivered since Wednesday morning, it was still not present at the relay point Thursday afternoon! Following a call to TNT this morning, the package reappeared at the relay point! What a shock when upon receiving the package the box was completely open and the bag containing the purchased items was the same!!!! Unacceptable to pay for a service and not be sure to have your package intact!!!
No worries regarding the hawaiisurf site itself

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Response from HawaiiSurf Published on 19/07/2017

Hello,
Indeed this is unacceptable, were all the items present and in good condition?
I will proceed with the refund of your shipping costs.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 14/07/2017 à 22h56 following a purchase from 10/07/2017

Professional and fast, with a good selection of items.

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Acheteur Vérifié

Published on 14/07/2017 à 00h13 following a purchase from 09/07/2017

site used by my son so no personal positioning however very satisfied with the delivery service and the quality of the received product.

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Acheteur Vérifié

Published on 13/07/2017 à 20h19 following a purchase from 06/07/2017

Fast shipping

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Acheteur Vérifié

Published on 12/07/2017 à 23h37 following a purchase from 05/07/2017

JUST PERFECT....

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Acheteur Vérifié

Published on 12/07/2017 à 22h43 following a purchase from 08/07/2017

Super site I love fast shipping a satisfied customer thank you

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Acheteur Vérifié

Published on 12/07/2017 à 22h21 following a purchase from 08/07/2017

Very good quality site.

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Acheteur Vérifié

Published on 12/07/2017 à 17h26 following a purchase from 04/07/2017

good job

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Acheteur Vérifié

Published on 12/07/2017 à 05h34 following a purchase from 05/07/2017

Great

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Acheteur Vérifié

Published on 11/07/2017 à 22h37 following a purchase from 07/07/2017

Ultra-fast delivery, secure payment, quality products

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Acheteur Vérifié

Published on 11/07/2017 à 21h27 following a purchase from 07/07/2017

Top and often the best prices (clearance and regular promotions)

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Acheteur Vérifié

Published on 11/07/2017 à 20h22 following a purchase from 04/07/2017

Very fast delivery and very interesting discounts.

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Acheteur Vérifié

Published on 11/07/2017 à 17h49 following a purchase from 07/07/2017

The size does not match and I did not see that we could not return the product.

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Response from HawaiiSurf Published on 19/07/2017

Hello,
If the size of the item does not match, you can definitely return it for an exchange, credit (within 100 days) or refund (within 14 days after receipt). It has never been otherwise. Where did you read that returns were prohibited?
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 11/07/2017 à 16h49 following a purchase from 07/07/2017

Order as expected, fast shipping.

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Acheteur Vérifié

Published on 11/07/2017 à 15h10 following a purchase from 07/07/2017

well-protected order and sent on time.

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Acheteur Vérifié

Published on 11/07/2017 à 14h33 following a purchase from 07/07/2017

Great site, order received very quickly and excellent tracking.

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Acheteur Vérifié

Published on 11/07/2017 à 13h55 following a purchase from 06/07/2017

Fast order (ordered in the early afternoon, picked up the same day at the store).

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Acheteur Vérifié

Published on 11/07/2017 à 10h22 following a purchase from 07/07/2017

Perfect as usual!

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Acheteur Vérifié

Published on 11/07/2017 à 00h57 following a purchase from 07/07/2017

Top! I recommend!
Ultra-fast delivery :))

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Acheteur Vérifié

Published on 10/07/2017 à 21h58 following a purchase from 06/07/2017

Product as described, very fast shipping

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Acheteur Vérifié

Published on 10/07/2017 à 20h38 following a purchase from 02/07/2017

Clear site and good quality products!

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Acheteur Vérifié

Published on 10/07/2017 à 19h40 following a purchase from 01/07/2017

Very good online skate shop

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Acheteur Vérifié

Published on 10/07/2017 à 17h14 following a purchase from 04/07/2017

A smooth and quite simple site. It is easy to find the items you want. The numerous photos help in decision-making.
Speed of ordering and shipping of goods. However, several times, items placed in the cart disappeared, forcing me to change my choice. Yet the next day I receive an email informing me that my cart is still active. Too bad!!! and not very cool.

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Acheteur Vérifié

Published on 10/07/2017 à 16h49 following a purchase from 05/07/2017

order as expected and fast delivery

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Acheteur Vérifié

Published on 10/07/2017 à 13h57 following a purchase from 06/07/2017

Very good and received the next day. Perfect

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Acheteur Vérifié

Published on 10/07/2017 à 11h11 following a purchase from 02/07/2017

This was not my first order, and every time it is impeccable.

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Acheteur Vérifié

Published on 10/07/2017 à 08h28 following a purchase from 05/07/2017

cool.

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Acheteur Vérifié

Published on 10/07/2017 à 05h23 following a purchase from 25/06/2017

Impeccable delivery

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Acheteur Vérifié

Published on 10/07/2017 à 00h08 following a purchase from 03/07/2017

No problem, perfect.

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Acheteur Vérifié

Published on 09/07/2017 à 21h21 following a purchase from 04/07/2017

the delivery was made on time and in very good condition

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Acheteur Vérifié

Published on 09/07/2017 à 20h04 following a purchase from 05/07/2017

reliable and fast

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Acheteur Vérifié

Published on 09/07/2017 à 17h55 following a purchase from 05/07/2017

Very good

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Acheteur Vérifié

Published on 09/07/2017 à 17h18 following a purchase from 05/07/2017

Great promo on a Patagonia suit, tested and approved ;)

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Acheteur Vérifié

Published on 09/07/2017 à 15h31 following a purchase from 05/07/2017

Nothing to report, order received in 48h.

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Acheteur Vérifié

Published on 09/07/2017 à 14h04 following a purchase from 05/07/2017

Item as described
Very fast reception
Perfect

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