Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié

Published on 10/02/2017 à 18h52 following a purchase from 05/02/2017

Very well received, super products, ... for a very long time. I was 11 years old when I came the first time, I am now 45. A reference

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Acheteur Vérifié

Published on 10/02/2017 à 17h17 following a purchase from 06/02/2017

A bit more expensive than the competition but with more stock in small sizes

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Acheteur Vérifié

Published on 10/02/2017 à 05h35 following a purchase from 05/02/2017

Essential in terms of products and very well designed website.

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Acheteur Vérifié

Published on 09/02/2017 à 22h26 following a purchase from 03/02/2017

I recommend perfect

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Acheteur Vérifié

Published on 09/02/2017 à 21h05 following a purchase from 05/02/2017

Good

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Acheteur Vérifié

Published on 09/02/2017 à 19h37 following a purchase from 05/02/2017

Super fast shipping
Wide choice and nice offers

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Acheteur Vérifié

Published on 09/02/2017 à 19h23 following a purchase from 01/02/2017

Once the payment is received, the customer no longer counts

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Response from HawaiiSurf Published on 23/02/2017

Hello Madam,
We apologize if we made you think that you did not count, but please know that this is not the case.
Your satisfaction is our reward and that is why we do our best to meet your expectations as much as possible.
Your order was delayed and we did our best to fulfill it. Sometimes certain orders are not relayed to the preparation service due to a computer anomaly or stock error and it is necessary for the customer to contact or be contacted to find a solution. This takes more or less time depending on the period.
We hope we have been able to meet your expectations.
Best regards
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 09/02/2017 à 16h46 following a purchase from 01/02/2017

Nothing to report OK

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Acheteur Vérifié

Published on 09/02/2017 à 14h28 following a purchase from 02/02/2017

Fast and efficient!

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Acheteur Vérifié

Published on 09/02/2017 à 09h30 following a purchase from 04/02/2017

Very often discounted products especially in shoes very interesting because wear is quick. Fast shipping, board always well gripped. I often order from hawaiisurf quite a few items, one or two stickers would be nice. Thank you

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Acheteur Vérifié

Published on 09/02/2017 à 07h13 following a purchase from 04/02/2017

Very good site a lot of choice, fast delivery and on time, with good services.

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Acheteur Vérifié

Published on 08/02/2017 à 22h24 following a purchase from 03/02/2017

The management of my orders is perfect, as always. One of my favorite web shopping sites!

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Response from HawaiiSurf Published on 23/02/2017

Hello Sir,
We are happy to be able to satisfy you and thank you for your pleasant comment.
Best regards
Kevin
HAWAIISURF

Acheteur Vérifié

Published on 08/02/2017 à 22h12 following a purchase from 22/01/2017

Very fast

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Acheteur Vérifié

Published on 08/02/2017 à 19h27 following a purchase from 01/02/2017

Very good nothing to report

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Acheteur Vérifié

Published on 08/02/2017 à 18h10 following a purchase from 04/02/2017

perfect thank you

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Acheteur Vérifié

Published on 08/02/2017 à 14h47 following a purchase from 01/02/2017

Very good site, good sales

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Acheteur Vérifié

Published on 08/02/2017 à 12h23 following a purchase from 14/01/2017

Everything went smoothly. Whether it was regarding the order itself, the account creation, entering my license, and the products! Order received quickly!

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Acheteur Vérifié

Published on 08/02/2017 à 10h50 following a purchase from 04/02/2017

great!!!

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Acheteur Vérifié

Published on 08/02/2017 à 10h47 following a purchase from 04/02/2017

very good

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Acheteur Vérifié

Published on 08/02/2017 à 00h45 following a purchase from 20/01/2017

no problem

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Acheteur Vérifié

Published on 07/02/2017 à 21h40 following a purchase from 02/02/2017

Perfect

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Acheteur Vérifié

Published on 07/02/2017 à 20h53 following a purchase from 02/02/2017

Ordered immediately, delivered immediately!

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Acheteur Vérifié

Published on 07/02/2017 à 17h55 following a purchase from 03/02/2017

great products and a super competent team, special thanks to Romain.

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Acheteur Vérifié

Published on 07/02/2017 à 13h24 following a purchase from 01/02/2017

great products and a super competent team, special thanks to Romain.

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Acheteur Vérifié

Published on 07/02/2017 à 12h37 following a purchase from 02/02/2017

great products and a super competent team, special thanks to Romain.

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Acheteur Vérifié

Published on 07/02/2017 à 11h43 following a purchase from 03/02/2017

Advantageous price, fast shipping, no problem.

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Acheteur Vérifié

Published on 07/02/2017 à 10h41 following a purchase from 14/01/2017

I should give a bad rating to the carrier DPD who lost my package. The person who handled my problem was great, very empathetic and did everything to get me new wheels as quickly as possible. Thank you!

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Acheteur Vérifié

Published on 06/02/2017 à 21h24 following a purchase from 29/01/2017

The preparation of the package is a bit long but the delivery time was respected. What annoys me greatly is that this is the second time I order from HawaiSurf but I never receive the boxes or packaging that go with it. You sent my jacket without any protection in the box, it's unacceptable given the time it took to prepare my order. Recently I ordered a pair of shoes and they were sent to me without their box, they were just thrown into the box, it's shameful. The only star I leave is for the delivery times.

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Response from HawaiiSurf Published on 23/02/2017

Hello Sir, The order for your Nike SB Coach was placed on a Sunday and shipped the following Wednesday knowing that we are open from Tuesday to Saturday, so closed on Sundays and Mondays. It seems that it was delayed certainly due to the number of orders placed during the weekend. There are no packaging boxes for a jacket, we receive the products in bulk in a box. It is true that for some clothing there are blisters but we remove them when organizing the products in our stocks and when a customer wants to try them on. The box in which your order was shipped is specifically designed to protect the product. Did your clothing arrive damaged? We have no record of an order for a pair of shoes on your customer account. Our pairs of shoes are shipped in their original boxes with plastic packaging bearing the logo of the carrier you chose (TNT, DPD, or Chronopost). We hope we have met your expectations. Best regards, Kevin HAWAIISURF

Acheteur Vérifié

Published on 06/02/2017 à 21h18 following a purchase from 02/02/2017

clean

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Acheteur Vérifié

Published on 06/02/2017 à 20h12 following a purchase from 02/02/2017

Promises kept on the product as well as on the delivery

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Acheteur Vérifié

Published on 06/02/2017 à 15h58 following a purchase from 31/01/2017

Snowboard boots found in the right size, on sale (while they were unavailable at the resort) and delivered on time. Very satisfied

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Acheteur Vérifié

Published on 06/02/2017 à 10h55 following a purchase from 01/02/2017

Good

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Acheteur Vérifié

Published on 06/02/2017 à 10h36 following a purchase from 01/02/2017

You are always well served at Hawaiisurf, they respond to emails quickly and share their good advice, if you call them you will see that they are true enthusiasts. In the case of my rollers, I don't go anywhere else but to Hawaiisurf

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Acheteur Vérifié

Published on 06/02/2017 à 09h11 following a purchase from 31/01/2017

5/5 excellent

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Acheteur Vérifié

Published on 06/02/2017 à 07h41 following a purchase from 30/01/2017

perfect

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Acheteur Vérifié

Published on 05/02/2017 à 20h36 following a purchase from 29/01/2017

As always, great service and quality products.

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Acheteur Vérifié

Published on 05/02/2017 à 20h30 following a purchase from 01/02/2017

Fast and very advantageous prices!

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Acheteur Vérifié

Published on 05/02/2017 à 17h06 following a purchase from 01/02/2017

Appreciated follow-up.
Deadline respected
Perfect!

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Acheteur Vérifié

Published on 05/02/2017 à 13h51 following a purchase from 31/01/2017

very well served on time

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Acheteur Vérifié

Published on 05/02/2017 à 13h38 following a purchase from 01/02/2017

Deadlines respected, careful package, perfect product, what more could you ask for?

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