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D
Rating: 5 out of 5
Top! Hyper fast. Product as described. I recommend.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 3 and 5 stars
Reset filtersS
Rating: 5 out of 5
cool
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L
Rating: 5 out of 5
Perfect, fast shipping
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J
Rating: 5 out of 5
Products conform to the order, deadline respected and serious packaging...!!!
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C
Rating: 5 out of 5
Great store
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A
Rating: 5 out of 5
Very good advice, with a professional sales service paying attention to customer satisfaction.
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M
Rating: 5 out of 5
Everything was perfect!
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N
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Nothing to say, easy and top
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P
Rating: 5 out of 5
Easy navigation on the site. Interesting price and quality. Fast delivery
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M
Rating: 5 out of 5
Very fast delivery (48h) as well as the processing of returns. Easy access to the site, attractive prices... I recommend without hesitation
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R
Rating: 5 out of 5
Order processed quickly and efficiently. Thank you!!
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B
Rating: 5 out of 5
Fast delivery, item as described, perfect
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M
Rating: 5 out of 5
Everything was very good, thank you again!
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M
Rating: 5 out of 5
Everything went very well! Delivery and product
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Y
Rating: 5 out of 5
Perfect with very fast shipping
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O
Rating: 5 out of 5
Website ok
Fast and problem-free delivery.
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Fast and problem-free delivery.
A
Rating: 5 out of 5
5 stars well deserved, a passionate team that spares no effort to meet their clients' needs, I highly recommend.
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T
Rating: 5 out of 5
Good value for money, I am very happy
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O
Rating: 5 out of 5
Everything went very well. Easy order, fast delivery, good product. PERFECT
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J
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
very good site
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A
Rating: 5 out of 5
Order processed flawlessly, perfect. Thank you.
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A
Rating: 5 out of 5
very good what they offer
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V
Rating: 5 out of 5
Delivery in 2 days, thank you
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V
Rating: 5 out of 5
Delivery in 2 days, great
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P
Rating: 5 out of 5
Fast and careful shipping, great promotions all the time, and good advice if needed via chat..
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A
Rating: 5 out of 5
Everything is perfect: simple navigation, top articles, fast delivery, great reliability!
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A
Rating: 5 out of 5
Shipped and delivered quickly, quality board.
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A
Rating: 5 out of 5
Fast and meets expectations
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A
Rating: 5 out of 5
Very good communication
Some issues related to transport but quickly resolved by customer service
I highly recommend!
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Some issues related to transport but quickly resolved by customer service
I highly recommend!
A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Ultra-fast shipping, well-protected skateboard, the shop is a major reference in the field of sliding sports in general (skate, surf), always a wide choice, I admit I get a bit lost, I will return without hesitation, thanks to the whole team, I recommend this ultra-professional shop.
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A
Rating: 5 out of 5
Very good shopping experience with Hawaii surf. Efficient customer service and fast shipping/receipt of the order. Thank you to them.
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A
Rating: 5 out of 5
Top!
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A
Rating: 5 out of 5
Very satisfied with the speed of shipping and the product received. I highly recommend and will continue to be a customer for my next decks. Thank you again.
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A
Rating: 5 out of 5
perfect high
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A
Rating: 5 out of 5
Ultra-fast delivery, compliant products.
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A
Rating: 5 out of 5
Very pleasant site. Secure and very fast order. Top!
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A
Rating: 1 out of 5
I paid almost 1/3 of the price of the t-shirt for a 48-hour delivery. It arrived more than a week later.
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Response from HawaiiSurf
Hello Mr. B., You placed your order no. HS47602 on Friday, March 15 at 14:49. You probably didn't notice, but on our website, in the shipping policy tab, it is specified that all orders placed before 12:00 PM (GMT+1), on business days, will be processed the same day. https://www.hawaiisurf.com/policies/shipping-policy All others will be processed the next day. Then, it was the weekend. Our teams were on leave and the carrier too. Thus, your order was processed on the first business day, which means, Monday, 18/03/24. Colissimo took charge of your package under no. 6A35908359554 on the same Monday, as you can see on the Colissimo tracking https://www.laposte.fr/outils/suivre-vos-envois. Therefore, from Monday, 18/03, your package was in the hands of the carrier and, indeed, Colissimo delivered it to you only on 22/03/24. But, did you contact us in the meantime to report the delay of your package? We did not find any record of emails or calls that you may have sent to inform us of this issue. With a call or email from you, we could have contacted Colissimo earlier to find out what happened. Please understand that we cannot always control everything. Logistics is a very complex circuit that relies on the cooperation of different companies in the transport universe to ensure hundreds of shipments every day throughout France and abroad. This means that your package passes through the hands of other carriers to ensure your delivery. We agree that this does not justify the late delivery time, but you failed to contact us earlier so that we could inform Colissimo of your problem. Thank you for getting back to us so that we can review your case and think together about a satisfactory solution for you on this matter. Best regards, Suellen Customer Service HawaiiSurf