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G
Rating: 5 out of 5
Very happy with my product. Very fast shipping. Product conforms to the description.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 3 and 5 stars
Reset filtersF
Rating: 5 out of 5
Thank you very much
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D
Rating: 5 out of 5
Perfect
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I
Rating: 5 out of 5
Tip top as for all orders placed with this seller. Fast and secure shipping! Recommended with closed eyes.
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J
Rating: 5 out of 5
Very attentive and pleasant staff
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F
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
quality paddle, conforms to the description, very fast and careful shipping
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R
Rating: 5 out of 5
Good communication, efficient.
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M
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Perfect, good follow-up
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S
Rating: 5 out of 5
Good service
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G
Rating: 5 out of 5
A big thank you
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J
Rating: 5 out of 5
Delivery time respected, very good quality product and matching the description.
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B
Rating: 5 out of 5
very good customer service and very qualified and helpful shop staff
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A
Rating: 1 out of 5
I did not receive the right size and since then I have been waiting for a response to my complaint...
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Response from HawaiiSurf
Hello Agnès,
You mention a complaint that has gone unanswered, but to whom did you address it? We have not received anything from you to date.
If I understand your comments correctly, it seems that you received the wrong size. In order to verify, could you please reply to the email I just sent you, with a photo of the item received as well as a photo of the product label where we can read its reference?
After receiving and analyzing these elements, we will see what solution we can provide.
While waiting for your response, the whole team wishes you a good day!
Sportingly,
Juliette
You mention a complaint that has gone unanswered, but to whom did you address it? We have not received anything from you to date.
If I understand your comments correctly, it seems that you received the wrong size. In order to verify, could you please reply to the email I just sent you, with a photo of the item received as well as a photo of the product label where we can read its reference?
After receiving and analyzing these elements, we will see what solution we can provide.
While waiting for your response, the whole team wishes you a good day!
Sportingly,
Juliette
R
Rating: 5 out of 5
I called customer service to inform them of the urgent need for the pair of rollers I wanted to order. I hoped to receive them for an event that took place 10 days later. As there was only one pair left, they checked that the rollers were indeed in stock and I received them 2 days later. Very satisfied with the kindness, listening, seriousness, and efficiency of Hawai Surf.
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C
Rating: 5 out of 5
I am completely satisfied with the delivery and also with the condition of the board. I recommend the site.
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L
Rating: 5 out of 5
Delighted with my purchase. Fast delivery.
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C
Rating: 5 out of 5
I decided that they did not charge for returns and they charged it
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S
Rating: 5 out of 5
Speed of delivery
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S
Rating: 5 out of 5
Top, fast!
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B
Rating: 5 out of 5
Top
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F
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
very good
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J
Rating: 5 out of 5
Perfect. Skate on top
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A
Rating: 5 out of 5
Everything went well
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C
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
Fast shipping, item as described.
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S
Rating: 5 out of 5
Everything great
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R
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
everything perfect
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J
Rating: 5 out of 5
Package ok and quickly sent. Friendly and professional team
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C
Rating: 5 out of 5
Bravo and thank you team
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N
Rating: 5 out of 5
Very happy with my purchase meeting my expectations, quality price top
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E
Rating: 5 out of 5
Purchase in line with my expectations, fast delivery
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J
Rating: 5 out of 5
Good design and good quality, very happy
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A
Rating: 5 out of 5
Fast shipping. Compliant product
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Q
Rating: 5 out of 5
Very fast delivery and no issues it's magnificent
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J
Rating: 5 out of 5
Very fast delivery. It's great
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